Historical Emporium has a rating of 4.9 stars from 11,099 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Historical Emporium most frequently mention customer service, good quality and reasonable prices. Historical Emporium ranks 1st among Vintage Clothing sites.
I was so pleased with my purchases and how quickly they arrived that I emailed asking how to write a review. I wrote quite late but still received an email response right away. That assures me that if I have an issue or problem it will be dealt with quickly. I do wish you would carry Victorian bonnets--like those seen in Young Victoria.
Needed interpretative/costume attire for a special event in a historic village. Quality of the clothing exceeded expectation. Delivery arrived earlier than expected. Had to return one item due to my ordering the incorrect size, and process was easy and new product delivered quickly enough to meet my short time frame.
Very pleased with everything aspect of the shopping experience and the merchandise. Will recommend to others and use again.
The gentleman who helped me sounded as though he was right next to me. Both in vocal quality and his ability to listen his presence had an immediacy and focus that let me know his goal was to help me find the best combination and fit. While there was one minor issue that was resolved quickly and easily. The customer service is like the hat I wore...top!
At the ball where the outfit was worn many compliments were offered. Other guests were especially impressed by the pattern and material of the red Baker City vest and the contrasting puff tie. The outfit helped make for a grand and special evening.
Customer service was wonderful, answered my question regarding choosing a blouse for a certain period quickly. Love the Darlington blouse! Material, workmanship and fit are very good. The bonnet is a wee bit large, but is also well made.
I was surprised (and pleased) when my order arrived in just a few days. There are so many beautiful things on your web site, and I found it easy to use.
A *little* disappointed to find both items on sale the following week, but so it goes. I will happily be a return customer!
Never replied to the email I sent, I had to email a second time. Once answered, the person was very courteous and professional. I have still not received one item in my order (old west leg cuffs) which were out of stock. I emailed 10 days ago to find out when they will come in. Still no answer to that email to this date. As far as the products - Absolutely fantastic! Great quality, great fit - very authentic. I will be purchasing from you in the future (but please do better with email replies)!
I do a historical impersonation of Minnesota's 1st First Lady, Sarah Sibley, which is given to students at various schools in my area. This year I decided to enhance my costume. First I ordered just the Victorian touring hat. I was so pleased with that purchase I then ordered the black high top shoes and a blouse. All purchases arrived within a few days. The individuals taking my order over the phone were extremely helpful.
I am VERY satisfied with my new costume pieces!
Our wedding was western casual. I found Historical Emporium through a web search, when at the last minute I decided, that I wanted an historical western shirt to wear with boots and jeans. After perusing your many online choices, I ordered the Floyd Side-Button Shirt. It arrived promptly within days, fit perfectly, and looked fantastic. Hands-down, if you want to turn heads, this is a game changer. In fact, so many of the ladies at the reception complimented me in it and wanted to know where I bought it, that I should be on your pay roll!
I rate the blouse itself five stars. It is really lovely and fits well. It does come a bit small, as we were warned, so ordering the large size proved wise.
The reason I lowered my ratings of your service was because of your irritating, aggressive advertising. Ever since I ordered the blouse, I have been besieged with hundreds of pop-up advertisements featuring this blouse and other similar ones. I realize that you need to advertise, but this overly aggressive advertising is irritating rather than compelling.
At the last minute I decided on a size change and requested it via email. The change was easily made which saved me a lot of grief in returning the product. I've ordered a number of items over the past few years to be used as costumes in plays. I've never had a complaint with the products I've received, the quick shipping or the customer service. I even get speak to a person when I call. Thanks a million for making my actors look so good!
OK, so all the 5-star ratings may seem unbelievable, but it's true. I've been doing business with Gentleman's Emporium for over a year now and I just caan't imagine giving them less than 5 stars on every count. The prices are very good (not "cheap", but either is the quality of their products), their customer service is friendly and beyond the norm, and the shipping is quick. I love Gentleman's Emporium!
My first order was shipped on the same day as ordered and delivered in two days. At first, I thought many items were a bit pricey, but after seeing the quality of the items ordered I was convinced it was certainly worth the cost to get quality items. I'm am extremely please with everything ordered and received so far. I will most certainly be purchasing additional items and highly recommend this site for quality period clothing. These products are the real deal, actual durable clothing and not just costume stuff.
I have always had difficulty buying "off the rack" shirts, most requiring extensive alteration.
Yours, however, is not going to require much alteration to be a near-perfect fit.
I'll be back for more clothing.
I have enjoyed my numerous experiences with Historical Emporium. I love their expansive product line and plan on remaining a lifelong customer. I especially like purchasing gift items for my friends because I know they will always be top quality and very unique. My only customer service experience involved having to return a vest because it was a bit too small, but the process was easy and efficient.
Very pleased, first time customer.Clothes are,fashionable, good quality.Your follow up after purchase,was excellent.Love your products,look forward to my next purchase,and I love my new clothes thank you.You have a new customer.All my best Anthony.
I have ordered from Historical Emporium several times. Each time the order has arrived promptly. Be sure to follow directions in ordering trousers as sizing needs to be adjusted for the higher waist line.
As a performer and a member of a not-for-profit theatre company, this was an exceptional find. We really, really needed some victorian style clothing and your website had it all! I've even recommended Historical Emporium to my fellow actors. Thanks for a great product!
My customer service experience was stunning in a world of disconnected web sites and services that we seem to shop these days. I felt like my concerns were handled by a friend concerned with what I needed not what was "policy". The "fix" was rapid and solved our situation exactly! Thank you!
I initially bought the Newsboy brown wool tweed cap. Although I only paid for standard shipping it was sent via 2-day delivery. The hat is of excellent quality, fits as it should and looks great.
I was so impressed that I immediately ordered the same cap in the grey version. It also arrived within a couple of days.
Given the excellent product and the equally excellent service I will undoubtedly be ordering again very soon.
Now the hard part, deciding what I want next...it's getting to be a long list.
Great working with this Company. They listened to my needs and gave excellent advice. Shipping was fast and without a hitch. The product is very impressive. Well made and authentic. I am very pleased.
Maria and Eva were very helpful when I called for advice or when I had questions. Website is easy to navigate and products are represented well. Nice to know ahead of time that you can return items if they do not fit, was not what you expected or just don't like it.
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions