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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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Love everything but holster was a little thin on blk holster.
Very clear and easy to order.
Very good. Great selection. Very pleased.
Totally satisfied
Delivery was faster than expected. Unfortunately, I ordered a Med when I should have ordered a Lg. I returned the vest for exchange but after not hearing anything for a week or so, I called to find out the status of the exchange. My call was taken a by a delightful young lady (I'm 68 so almost everyone in customer service is younger) who was most helpful and even had better news than I'd expected on the exchange. I am extremely happy with my new vest and the customer service was the very definition of service. I will definitely buy from Historical Emporium again.
Quality merchandise at a great price.
Love the hat I purchased, exactly what I was looking for
It took four weeks until the mailed money order was processed; I am doubtful if it actually took that long for it to get there, but once the order was processed the shipping time was outstanding. Got it from the US to Canada in under a week. The photo of the convertible riding skirt (tan) does not show an accurate color. It appears a lot more gray in the image than the actual color of the item, which is a nice tan.
The skirt and blouse that I ordered are of very good quality. They fit perfectly, and I couldn't be happier. I am so glad that I found Historical Emporium!
Great products, great delivery.
I questioned the size of a coat and Meaghann took the time to actually measure the coat to see if it would fit me. Now THAT is customer service. Then I wanted another coat and it only came in 2XL (I wear a 3XL). She measured that one, too, and it fit me. She should be the employee of the year.
1st time buyer and loved it and will be back. Nice clothing made well and looked great!
I'm a first time buyer at Historical Emporium and I could not be more impressed with their Customer Service, Quality of their Products, Speed of Shipping, and their Great Prices. I'm a "Large Man" (size 48+), and anyone in my size range knows that buying clothing at these sizes can be a hit and miss experience at best. XL and 2XL (and above) are NEVER the same from different suppliers, and many times not consistent within the same supplier. I found a "Smoking Jacket" at H.E. ON SALE and I contacted C/S to help me decide on a size. The rep was knowledgeable, patient, and VERY helpful with making my decision on which size to buy. I followed H.E.'s sizing guide and the advice of the Customer Service and when I received my garment A DAY EARLY - it was a spot-on PERFECT FIT! AND the item was a level of HIGH quality I was not expecting and at a price-point that was almost ridiculously low. I WILL BE GOING BACK TO HISTORICAL EMPORIUM for several additional purchases. For fit, quality, price, and speed of shipping Historical Emporium cannot be beat.
Needed a wider shoe fit option but will maybe stretch or will use a thin sock. Needed a XL for the Velvet vest however out of stock. Accepted the 2X since I am just borderline. Did not see a delivery time for out of stock vest so went next size. All other products just fine. Excellent service.
Great Coat with Great Price!
Service outstanding!
I called in and ordered my vest and puff tie by phone. My order was processed and shipped short notice in a quick and timely manner.
Everything from service to merchandise was excellent!
A great selection on an easy to use interactive site, quality goods (with easy return if needed). We use it a lot and enjoy it.
I was skeptical...Ok, I was very, very skeptical. Here is my story. My daughter was engaged to be married on our land in the mountains. So I had in mind to wear something different. In the back of my mind, I knew that I had my one and only suit, which is 23 years old, for backup...meaning that I was not in any panic mode.
As you might have guessed, I do not like to clothes shopping. So with about a month to go before the wedding, I started looking on-line and going to men's stores to shop for something that was vaguely in my mind. After another uneventful shopping attempt, I was looking on line for a vest when an advertisement popped up with 'the look' that I was looking for. Excitedly, I yelled out to my wife, 'Hey, I just found my wedding wardrobe.' I clicked on the advertisement and it took me to Historical Emporium.
Not only did the styles catch my eye, but the prices seemed very reasonable compared to what I had been seeing in local shops. I was not very serious because I have bought many things that 'looked good' on-line only to receive them and be disappointed. However, it was the reviews that changed my mind. Comments concerning quality, fit and great customer care hooked me. I decided to take a chance and make an order. At the most, it would cost me 'shipping' to send the items back if I was not pleased. So after a few measurements and a call for advice to Historical Emporium, I ordered a vest, a pair of pants, a shirt, and an ascot that matched the color of the dress that my intended to wear. I made the order late Friday and much to my surprise received the items on Monday.
Once again, my expectations were exceeded as I tried on each item. They fit good and felt good. The quality was as advertised. I immediately ordered some suspenders and spats for my boots.
Since all the trousers come in 36 inch length, I knew that I would need to have them tailored, which was no problem at all.
I thought that I was all set for the wedding until I was browsing the site and a coat caught my attention. But now I was within 12 days of the wedding. Again I decided to 'go for it.' And once again Historical Emporium came through as I received the coat three days later. I am on an international trip and have not seen the coat...so I will have to reserve comments on it for the future.
My overall experience with Historical Emporium has been nothing less than exceptional.
Shipping. I receive all three orders very quickly. Each order was shipped on the day that I made the order.
Quality. Extremely pleased. Comfortable, well-fitting.
Sizing. I am a tweener on sizes on everything that I seem to buy. I was told to go by my measurements and that worked work well.
Customer Care. I called twice and both times the staff were very friendly and helpful.
Pricing. As I previously stated, I am not much of a shopper, but I do know that I go my whole wardrobe for less than the price of a sports coats that I was looking at in local stores.
Overall Experience. Outstanding. I could not have been more pleased.
I am glad I found this site.
I love this time period as I lived in a small mining town in Colo over 45 years ago and we would all get together and dress in clothes from the 1800's for the tourists... Really fun stuff
Will keep you in mind
The prompt delivery was amazing
The skirt I purchased was exactly what I was looking for
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.