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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I will purchase more products.
Excellent quality and service! Best site of its kind that I have found. The company might consider expending the full costume section to include movie character replicas. I spent a huge amount of time and detail doing so. I think there would be huge incentive to pay more if I could have said "I want to wear as close to Val kilmers doc holliday as I can." I am not complaining by any means. The people that answered my email about this had great suggestions of items on the website, but they didn't scream Doc to me in the details. Definitely shop here again if I need to. Thanks y'all.
Customer service and delivery time is outstanding...Items are a bit pricey, therefore I try to buy items on sale, and My choices are limited.I love your items, and service and will continue to be a loyal customer...Thank you.
Absolutely great...great apparel...great designs...excellent quality...I love what I purchased from them...
All was as expected - great selection and good products
Excellent products and service! I highly recommend!
Email responses were quick and the answers reliable
I had a few questions about some pants and they were answered promptly and I ordered them. I did end up having to make an exchange after misjudging the sizing, and the process was smooth and quick, i had the correct sized pants arrive within 4 days of the exchange. Very satisfied
Helpful rep/advice-sizing, a little more clarity on gun belt hip size
Awesome fast delivery was 100% satisfied with the product and service will be back
The product was better than I thought it would be
Historical Emporium is the best- especially when finding hard-to-find accessories!
The items were received in a timely fashion and were appropriately packaged to protect from damage. The quality if the merchandise was very good and will meet my needs very well.
I ordered two blouses for my two granddaughters in a medium and 3X. The medium fit perfectly. The 3X fit very well except the sleeves were much too long. I plan to add another row of buttons on the cuff of the sleeve making the cuff a little tighter to hold up the extra length of the sleeve better. Hoping this will work. Otherwise, the blouses will work beautifully. The lace gloves are beautiful and the granddaughters are thrilled with them. I was also very pleased with the delivery of the blouses. Received them much sooner than I had expected. Overall...very, very pleased with your company and the processing of my order(s).
Wonderful experience. My rep was knowledgeable and friendly. Listened to my needs and helped me accordingly. Have shopped with Historical Emporium before and will again!
I had to exchange my riding skirt because I ordered a bigger size. The exchange was quick and easy.
Excellent product and excellent service. Prompt delivery and well packaged. Will definetly do business again!
I made a purchase on 9-24-18, my purchase arrived as promised. One item had to be returned for exchange for a larger size and another had to be returned as it was the wrong item. I had contacted customer service about this issue and i had a woman that was understanding and helpful and i was told that there would be no problem exchanging the items.
10-11-18, I just received notice that my exchanged items have been shipped and will arrive by 10-13-18.
I'm very satisfied with Historical Emporium.
I could not find the size chart when I first placed my order. I did have to reorder however I shipped the first dress back and my refund appeared right away. I have a great day at our murder and mayhem tour of our cemetery. Thanks for doing what you do
Orders are shipped very promptly, even with special orders. Customer service is first class.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members