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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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I wasn't sure if my order would arrive in time for a Steampunk event I was attending. I didn't have to worry! The gentlemansemporium.com is super fast at picking and shipping orders. Thank you for your speedy service.
I've purchased three hats from this site over the past couple years. All have arrived quickly, and are totally fab. A little pricey at times, maybe, but I highly recommend these guys without a shadow of a doubt, and I shall return, again, and again, and again...
I purchased the red bloomers, they're lovely, very well made, beautifully packaged and arrived in a timely manner! Very happy with the whole process and purchase!
Ordered a previous vest and it was the wrong size (my error). Reordered another through the return paperwork to replace previous. New vest looks and fits great (ordered the right size this time).
Haven't worn it to an event yet but expect lots of complements. Won't mind telling anyone where it came from!
Thanks!
I was especially satisfied with the service when I called and reordered some pants. The gentleman I spoke with was very kind and helpful!
Hat is perfect, exactly like in picture. I would suggest going the next size up. It was suggested I exchange and customer service was very nice and helpful but we figured for a one time wearing we would deal with the size.
The blouse is perfect and fits like a dream.
I wanted a 1892 look for a book signing at Bridgewater State University. The coat & tie that I purchased were spot-on. All comments were positive. My book, 'Cold Case to Cased Closed ~Lizbeth Borden~ My Story was well received and my persona of a 1890's gentlemen certainly helped set the theme.
Thank you for your prompt service and attention to detail.
I found customer service personnel very helpful and courteous...
I received many complements on the blouse and belt. Sizing was good. My only negative was finding I needed to iron the blouse after it was washed...nice fabric, but not permanent press.
I needed a light hat for summer. The straw derby looks great and is nice and cool.
We needed authentic Victorian attire for our trip to Yosemite's Environmental Living Program. Historical Emporium had the perfect items for us. Our order was received quickly and the fit was perfect!
Very nice product. Should be a great for a 1920's costume party I plan to attend.
This is a very nice traditional style vest. Thank you Historical Emporium.
Everything I order from westernemporium is as expected and on time! The article I buy are for costume and everyday use. I get many compliments from people who talk to me about how era perfect the clothing looks be buying more articles of clothing from you! A++++. Also customer service is the best by far of any I have had to talk to. They go the extra mile to make sure you are buying what you want and need! Mark L.
It was awesome! Very professional. Great shopping experience.
Was very pleased at how fast my order was received and that it was exactly what I ordered. It came in time for me to wear it in my ballroom dance show routine. J Witt, esquire
Excellent company to deal with. Products are of good quality.
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.