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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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This outfit place, no matter Historical, Steampunk, or Western, they are all fantastic, awesome place to shop. You ask this question in your review questionnaire "Did you contact westernemporium.com for any customer service issues?" The answer has been no there is never a reason to call you folks. This is the best place to shop. My last order was for a apir of pants and was supposed to be some extra time, but they got here before the extra time even lapsed, so no complaints here and my last order was outstanding.
The website is very clear and easy to negotiate. The product is better than I had expected for the price.
Service excellent. Products typically very good. Sizing is a problem. Not easy to get the correct size at first count. But the service and cooperation to find the correct size is excellent.
They have a wide range of products and fantastic customer service.
I'll do business again with Gentlemans Emporium. Our transaction was quick and smooth, my order arrived quickly and I am 100% satisfied with the trousers.
Good quality products.
I found your staff friendly and very courteous
I had been looking for a western style holster and belt set for a Ruger Vaquero.357 Magnum at a reasonable price for quite some time. I did an internet search and found westernemporium.com. Their online catalog was quite inclusive. I found a set for the pistol. The shipping charge was reasonable. It arrived in seven days. The fit for me and the pistol was perfect. Quality, price, and value excellent. I will deal with them again. I recommend their products and service.
Great products and fantastic service.
We thought by the picture it displayed a tie down for the leg. Otherwise very nice.
Ordered the wrong size, bought a new one and returned the old one and could not be happier with the turnaround and efficiency of your company. Thank you for a great experience.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members