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HisRoomReviews 926

3.7
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HisRoom Reviews Summary

HisRoom has a rating of 3.7 stars from 926 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HisRoom most frequently mention customer service, high quality and fast delivery. HisRoom ranks 3rd among Underwear sites.

service
80
value
73
shipping
76
quality
370
This company responds to reviews on average within 1 day

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6,143 reviews
Washington
1 review
0 helpful votes
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Long delay but is what it is...
January 10, 2022

Long delay but is what it is... was about 2 months before I received the order

Date of experience: January 10, 2022
Michigan
1 review
0 helpful votes
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Shopping experience very good
January 8, 2022

Shopping experience very good. Follow up very good. However the product, size was good ( Extra Lg., over the calf) good but I need compression, 10 mm Hg or less.
If you have any suggestions, please let me know

Thank you, Sharon Z

Date of experience: January 8, 2022
New Jersey
1 review
0 helpful votes
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Far too long to receive item
February 7, 2022

Almost a full month to receive items listed as in stock when I ordered them. Ridiculous in this day and age. Ever here of Amazon, Walmart, Target, etc? They all manage to make deliveries within days, sometimes hours after order has been placed.

Date of experience: January 8, 2022
Wilma W. HisRoom Rep
over a year old

Hello Phillip - Here's the good news - you received items no one else could get for you. And, I've confirmed that you checked the box during your check out that you knew the items were on back order. We shipped them earlier to you than promised.

Kind Regards,
Wilma
Customer Service Manager

Indiana
1 review
0 helpful votes
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Comfy PJ's & boxer briefs
January 7, 2022

My husband really likes the pajama bottoms and boxer briefs I purchased. PJ's were 2-Nautica, 1-Ralph Lauren Polo & 1 Tommy Bahama. He really likes the SAXX underwear but I purchased a new one from Stacy Adam that he liked too with a festive design.

Date of experience: January 7, 2022
New York
1 review
0 helpful votes
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Confusing Exchange Return
February 6, 2022

Yes i received my original order # *******. I tried on one of the items in the order and found them to be to large around the waist. So i created a return exchange for a smaller size of the same items except the one package of the ones i tried on because i had already tried them on. So i was returning the other two boxed items that were never opened for an exchange to the next smaller size of the same items. When i started the exchange with you company i did not realize that i had to purchase the exchange sized items on a new order. This is where it got confusing! I didn't know i had to reorder the correct sized items i needed and pay for them, and then sent the original one's that i purchased back for a refund to my c card. I was inder the impression that i would send back the one's that where to large and they would be exchanged for the exact same one's in a smaller size and returned to be on a return one get one back exchange base's. Your exchange process is quite confusing. I have never had to rebuy the same items that i had already payed for and then get reimbursed for the exact same item that i had already paid for in the first place. I have never ever dealt with any other company that uses this proceedure. Very Confused! ME!

Date of experience: January 7, 2022
Wilma W. HisRoom Rep
over a year old

Hello Ken - We are sorry for your unusual confusion. During the exchange process, we offer you 2 options: buy the exchange now or wait until we receive your items in our warehouse. We've honestly never had a comment like yours in the 20 years we've been in business.

Kind Regards,
Wilma
Customer Service Manager

California
1 review
0 helpful votes
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Excellent shipment
January 7, 2022

That's was excellent and prompt delivery as expected…

Date of experience: January 7, 2022
Rhode Island
1 review
0 helpful votes
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It was good but was on back order so it didn't make it on time for Christmas

Date of experience: January 7, 2022
Oregon
1 review
0 helpful votes
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Fine---you seem to have good supplies of wanted item

Date of experience: January 6, 2022
Tennessee
1 review
0 helpful votes
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Piss poor
February 5, 2022

Waited over 2 months for PART of my order. 2 pair were then cancelled because they were permanently out of stock, then the third part was going to be even longer. HORRIBLE! NEVER BUY FROM THIS COMPANY! And the customer service was just as bad. They figured that since they "kept me informed" that everything was fine. No apologies, no discount, nothing. NEVER AGAIN. They didn't care. And that's bad business. This will probably not even get posted since it is a negative review.

Date of experience: January 6, 2022
Wilma W. HisRoom Rep
over a year old

Hello Bryan - I have confirmed you placed an order for a Cin2 item on 10-25-21. You were sent 4 emails updates on this back ordered item and then were immediately informed the same day we were that Cin2 is no longer making the item and will not fill their promised order. I hope this answers your question. Your ire should be directed at the Cin2 company.

Kind Regards,
Wilma
Customer Service Manager

Massachusetts
1 review
0 helpful votes
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Very easy to order, Received promptly and happy I made the purchase

Date of experience: January 5, 2022
Texas
2 reviews
0 helpful votes
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We love the pants and our experience with his room was great

Date of experience: January 4, 2022
Washington
1 review
0 helpful votes
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I ordered the robe in early December, like the 5th and thought it would be delivered quickly but turned out it wasn't even shipped for 2 more weeks and didn't come before Christmas.

Date of experience: January 3, 2022
Wilma W. HisRoom Rep
over a year old

Hello Alyson - We are sorry you did not remember that during check out you checked the box accepting the back order which was shipped on December 17th. You also received a follow-up email with this same information. There were many times during your check out that we displayed the delayed shipping date to you. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

Pennsylvania
1 review
0 helpful votes
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I bought the boxers, thinking they were 2 packs, and was disappointed to discover on arrival they were single packs. Other than that, I absolutely love them and I do wish they were less expensive so I could buy many more

Date of experience: December 31, 2021
Texas
1 review
0 helpful votes
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Fast and Price!
December 31, 2021

Fast and Price!----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Date of experience: December 31, 2021
California
2 reviews
0 helpful votes
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Very good experience--these are the first socks that my husband can wear without getting rashes or itchy skin!

Date of experience: December 30, 2021
California
1 review
0 helpful votes
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Relatively quick shipping time and great fitting jock.

Date of experience: December 30, 2021
Nevada
1 review
0 helpful votes
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Received order 10 days after shipping notice received.

Date of experience: December 30, 2021
Wilma W. HisRoom Rep
over a year old

Hello Christian - We consider your delivery time superior given its in the middle of the Christmas rush and you did not request an expedited shipping method. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

Florida
1 review
0 helpful votes
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Great delivery
December 28, 2021

Great delivery. On time. Package as left at the right address.

Date of experience: December 28, 2021
Oregon
1 review
0 helpful votes
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Holds the "boys" just right
December 28, 2021

I hate compression lined shorts…they tend to hold the stink even after washing, bunch up under my shorts and most of all don't offer support, just an extra layer pressing my junk against my leg. These are the reason I go with a jock strap every time under my workout gear (lifting or running). The Nike jock gives me the right level of support with a very comfortable (soft) material…like your boys are being held by clouds. The support prevents my boys from hitting my legs or getting stuck as I develop a sweat. I also like the wide leg-straps, keeps everything in place that a gym rat would want. So, if you're new to a jock strap, give these Nike ones a try…you'll never go back to wearing compression shorts under your shorts I promise.

Date of experience: December 28, 2021
Washington
2 reviews
0 helpful votes
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Very easy to use the website
December 28, 2021

Very easy to use the website. Received the product and fits very well.

Date of experience: December 28, 2021