• His & Her Hair

Overview

His & Her Hair has a rating of 2.33 stars from 6 reviews, indicating that most customers are generally dissatisfied with their purchases. His & Her Hair ranks 236th among Beauty Products sites.

  • Service
    3
  • Value
    2
  • Shipping
    2
  • Returns
    1
  • Quality
    2

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
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How would you rate His & Her Hair?
Top Positive Review

“Lovely products available”

Aina o.
6/12/19

Absolutely wonderful, you are able to get what you want at affordable prices.its definitely your go to place.

Top Critical Review

“Screwed up shipping and tried to charge more”

Sara F.
2/19/24

This company screwed up my address, which never in my life have I experienced with any other company, business or package in the last 30 years, causing their package to be returned to them, all for them to then ask for more money. This seemed like a scam. I definitely would not recommend anyone purchase from this company.

Reviews (6)

Rating

Timeframe

Other

Thumbnail of user nailsbysarama
1 review
0 helpful votes
February 19th, 2024

This company screwed up my address, which never in my life have I experienced with any other company, business or package in the last 30 years, causing their package to be returned to them, all for them to then ask for more money. This seemed like a scam. I definitely would not recommend anyone purchase from this company.

Service
Shipping
Thumbnail of user marthaf904
1 review
0 helpful votes
February 24th, 2024

I bought 22" inch horrible extensions and when I took a bath it was horrible a lot of hair like a knot and also a lot of hair falling out and also mixed with synthetic hair and I bought it as human hair

Products used:
I bought 22" inch horrible extensions and when I took a bath it was horrible a lot of hair like a knot and also a lot of hair falling out and also mixed with synthetic hair and I bought it as human hair

Service
Value
Quality
Thumbnail of user ainao
6 reviews
7 helpful votes
June 12th, 2019

Absolutely wonderful, you are able to get what you want at affordable prices.its definitely your go to place.

Thumbnail of user hisa2
His a. – His & Her Hair Rep

Hello, Aina O. We are glad that you were satisfied with our service and quality. We hope to hear from you soon! - HIs & Her Hair Team

Thumbnail of user helenapope20
1 review
1 helpful vote
May 2nd, 2023

I ordered micro braiding weave the picture they have on the website it's not real.Its a scam.and the they give you the color they want you to have.

Thumbnail of user hisa2
His a. – His & Her Hair Rep

Hello Helena P. We are very sorry about your experience. Please note that the pictures online reflect a sample of the product and that the selection of the length, color and quantity. Our customers have the choice to make a selection as they summit the order. A confirmation is sent promptly after summiting your online order with the detail of your order. We will be glad to take the product back on its original condition for an exchange or store credit. You may contact us at toll free at 1-800-421-4421 so we may further assist you. Sincerely, His & Her Hair Team

Thumbnail of user shawntrelld
8 reviews
36 helpful votes
June 9th, 2018

I bought one bundle, that was Excellent as always, though I had never bought clips from them before, only bundle hair and half-wigs'

Well I must say what I got at my door today totally shocked me. I have been a customer of HisandHer for 26 years and this I have never gotten from them

First the hair was Hard and Very dry and Puffed out and the Moment I touched it hair began to fall out.

Also I see that it was held together with a Rubber Band, that was removable without cutting, this is something they have never done.
There is always a band that has to be cut that cannot be re-applied. I have attached pictures.

Then I read Return policy only to read that I cannot return Clip in, again I don't usually by clips and this I just wasn't aware of, and now I am stuck with hair that is clearly in Bad shape, and this is simply not right... I should receive product that is able to be used, if there are no returns.

So I contacted Grace, and She told me she would be happy to Refund, but she Assured me. That the Hair was as it should be and I simply needed to add moisture. I kid you not the hair was harder the next day. My Old bundle from 7 Months ago, still feels and looks great. The Hair is and Was Far below grade and is Unable to be used!

So trusting Her confident Declarations, I wait a day and decide to proceed in slowly moisturizing the hair while lay it flat, and as I am doing this, I look up to see the Comes are dangling off!

I AM PISSED because I have done nothing TRUST, and begin to spray it and I then look up to see other defects. NOW I surely cant return it and I am out of a $105.

PLEASE SEE PICS of BEFORE and AFTER Spray. And combs falling in 1 DAY I hadn't worn them at all. Just received them 6-7-18

Service
Value
Shipping
Returns
Quality
Thumbnail of user hisa2
His a. – His & Her Hair Rep

Hello Shawntrell D. We are very sorry that you were not satisfied with our product. We put great importance on the quality of our products and the satisfaction of our customers. If there is a way to earn your business in the future please let us know. Best regards, His & Her Hair Team

Thumbnail of user clarar37
Clara R.
514 reviews
610 helpful votes
September 4th, 2018

From shaving creams to lip balms and soap that use oils and smell great they also have have bath oils and salt that come with hisandher gift sets

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Thumbnail of user hisa2
His a.
Typically does not respond to reviews

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