I'm not sure if some people should even bother using this app. When I use it I thought it would be more like facebook or even whatsapp, I thought it was going to be an easy to use like the ones I mentioned but no, one has to pay in order to chat with someone. Why should one pay to chat with someone and it's to expensive
I met my boyfriend through Hily, which is quite funny because I had my settings for locals since I had just moved out and wanted to connect with new people in there, but for whatever reason the algorithm showed me people from another states or even another country (which btw led me to know really nice people, some I still talk to, because yeah, despite the dating apps' reputation, this one has a lot of interesting people and no bs at all).
So, thanks to that is how I met my future husband, although at first I just wanted to get some tie dye shirts he happened to display at his profile -no idea if he was trying to sell em- but I decided to ask if he had some shipping to Mexico and that's how the story begins.
Long story short, we are +2 years in and about to get married!
So, even if your algorithm is weird or has some error going on, I had to quote Bob Ross as a short way to describe your app "We don't make mistakes—we have happy accidents"
Thank you, Hily!
Dear Mare! Thank you very much for sharing your experience with us. We are delighted to hear that you found your soulmate through our app. Our algorithm is based on the filters that users choose. However, once they run out of people who fall under them we show the best possible options for them. Once again we are happy to hear that your story has ended with a "happy accident." Such stories only motivate us more to work harder and better the app for our wonderful community.
Hily made me the most happiest person in the world I found my partner for life here so many matches great options to choose my perfect preference overall it's a good app for dating very safe I even recommended to many of my friends it's going really good with them too Thank you hily
Hi there Ashwin, and thank you for your positive review! We strive to make Hily a warm and welcoming community, and it fills us with joy to know that you have shared your positive experience with your friends. We wish you and your partner limitless happiness, and we are once again thankful for your kind words about Hily!
I really enjoy the app it's fun and chill overall great experience I would definitely recommend it to anyone looking for a unique experience in their life I look forward to using the app on a daily bases it maintains that thrill when you first download the app if you know what I'm talking about definitely 100% satisfied
Greetings from Hily app! Thank you very much for your review, which means a lot to our team and lets us know that we are on the right track. It warms our hearts to hear about your great experience with our app. It is wonderful that you are satisfied with the service and wish to share it with your friends as well. Please know that we are always here if you ever have any app related questions - you can contact us either through Hily Live Chat or through support@hily.com email address.
I think the app is a good idea, although it is true that it is very similar to other applications that exist to flirt. The bad thing about this app is that if you don't pay to see who has given you a heart you can't see it and really the app is worthless if you don't pay. I think it would be nice if they took that off, so they could see who liked me.
Greetings Alberto! I would let you know that while there are some paid features in Hily, they are completely optional, as all of the basic features in the app are completely free of charge. We always strive to improve Hily to the best of our abilities, and you can help us by sharing any other ideas or suggestions you might have about how we can do so. If you do wish to share with us, please be sure to contact us through support@hily.com. We’d be more than happy to hear you out!
Best assistance for the dating app looking for a new relationship and life term partner for me to create a life with someone and build a home together
Dear Cristian! We are thrilled to hear that you are seeking a meaningful connection and a lifelong partner through our dating app! Our team is dedicated to providing the best assistance to help you find someone special and build a fulfilling life together. Thank you for choosing our platform, and we are excited to help you embark on this journey towards love and companionship. For further assistance, please reach out to us via Live Chat or support@hily.com email address. Enjoy Hily!
I would have never guessed that being on this app I would have found the love of my life! We are married and couldn't be happier! Dating apps really do work, don't they? Thanks Hily for giving me the love of my life
Thank you so much for sharing your story with us Jacob! It brings us copious amounts of joy and pride to hear that you have found your significant other through Hily. We wish you good luck in your marriage, and we hope that you will only continue to grow closer to your partner as years of marriage pass by.
After updating and using for a weeks. The app was good but the down side is you need to pay the subscriptions it feels that they askig a lot of money and some of account is not legit they need to investigate further to remove all fakes accounts.
It pains our hearts to see that your experience with Hily was diminished due to ads and the presence of fake accounts. Your opinion is very important to us, and it has been passed to the relevant department. In the meanwhile, I would like to mention that our moderators work tirelessly to make sure that there are as few fake accounts or other violators as possible. We strive to maximize user satisfaction, and for that we will continue to work even harder to further improve your experience! Additionally, it should be noted that while Hily premium will give you new features, you can still fully use Hily and all of its basic features completely free of charge. Once again, thank you for your feedback!
Hily has a lot of unique features that were really surprising to me, and the best one I found was the streaming feature. It allowed me to personally connect with so many amazing people on the app, and I'm really thankful to Hily for that because I made a lot of new friends I still talk to on a daily basis.
It warms our hearts to hear that you have been enjoying Hily so much! Streams are one of our newest features, and we’re really glad to hear that you have been enjoying them so much! We plan to constantly improve Hily, and your opinion is very important to us. If you happen to have any ideas or suggestions on how we can improve Hily, please do not hesitate to let us know by contact us through support@hily.com, or through our in-app live support chat. It’d be our pleasure to hear out any suggestions you might have.
I didn't found it very responsive and worth to invest time. It's User interface is unresponsive and buggy. Its Signup process was easy to follow and user friendly to understand but the major issue I felt was, it's responsiveness. Anything which I found interested and unique was occupied with said issue (almost). I think they need to work more on UX.
Hi there Sara, and thank you for your feedback! I’m very sorry to hear that you did not enjoy your experience with Hily. Your feedback will promptly be passed to our developers to investigate the issue, however, we might need further information to address this issue. If you would like, please be sure to contact us through support@hily.com, and one of our agents will promptly contact you to help solve the issue as soon as possible. Thank you for your understanding!
Signing up for Hily was my best decision ever. I've met the coolest people here, we have so much in common. And all these features like stories, visible likes, or search filters are really helpful. Thanks to creators!
Dear Customer, thank you for your review! We are happy our users like the app! If you have any ideas or thoughts you would like to share; please contact us at support@hily.com. We are continually working towards improvement, and your opinion can help us move in the right direction. I appreciate any help you can provide.
I've tried an lot of online dating sites Bumble, Tinder, etc never really had an lot of luck with them but reading some of the reviews online regarding these sites most people haven't had an lot of luck either! Haha So i try this Hily site sounded promising supposedly they give you an free trial for seven days that's cool I'm just go an average looking guy and was really impressed that this site looked like it had real people on it not photos of fake models like an majority of the other sites! So I'm thinking this site is actually working I'm receiving an lot of likes not necessarily from women i'd be interested in but hey SOMEONE likes me! Haha Less than an couple of hours after I signed up the site is already asking me to pay to see my likes now haha Hey what happened to the free trial? Haha you guys we're doing so well! Haha sorry you just lost another potential customer!
Dear Scott, we are sorry you had such an experience with our product. If you activate a free trial but it doesn't work, please restart the app. Usually, this fixes the issue. However, if not, please contact our support team via Live Chat in the app or via email (support@hily.com). Our support agents will look deeper into the issue and fix it as soon as possible. Your trial will be activated, and you will be able to enjoy premium features of Hily app.
I would rate it 2.5 out of 5.
It feels very buggy, the UI is quite clunky and unresponsive, the matching itself is fine but I see people reporting it has some bugs too, I didn't check it myself since my girlfriend would kill me haha, overall I wouldn't use this app, from the beginning it is already seen it needs a complete UI and design overhaul. There are way better apps of the same kind which are more popular and are way easier and funner to use, this one has no special features therefore it needs to get a lot better.
Hi there Yarin! Thank you for taking your time to write this review! Could you please provide us with a more detailed list of issues you have encountered in Hily? We’ll do our best to help you solve any issues you might have had. Additionally, please note that we have many unique features that we highly suggest you use, such as the ability to livestream which is one of our most popular features, that is also completely free of charge.
The app hangs alot and the matches are made with people very far away. The filters are also not very useful. Having a very bad experience with this app now and definitely would not recommend it to anyone else.
It breaks my heart to hear that you have had such an unsatisfying experience with Hily. I would like to mention that in case you are getting users from outside your given distance filter, then most likely you have already liked or skipped all of the active users within your area, and since the app can no longer show you any local users, you began to see users from outside your range. This is done to ensure that you do not encounter any inactive accounts, and instead get to interact with users that actively use the app. If you happen to have any other app-related questions or inquiries, please keep in mind that our support team works 24/7 and it’d be our pleasure to help improve your experience with Hily. You can always contact us through our in-app live support chat, or through support@hily.com.
I've been using dating platforms on and off for a while now, but when I found Hily, I stopped looking for a new one. I've been streaming on Hily non-stop, and I really like the leaderboards that show your progression as you get new viewers and more and more people start enjoying your content. Really satisfying to get new regular viewers.
Hi there Yeva! Thank you for taking your time to write this review! I am very glad to hear that you have been enjoying our app so much. We have poured our hearts and souls into making Hily the app that it is now, and seeing that you are enjoying our newest features so much truly warms our hearts!
I had to delete the app as it didn't allow me to upload a photo from my gallery. I redownload it and I was glad that it remembered my name however it asked all the questions again such as level of education, field of work. Etc. And also when I went to the filters section it doesn't allow me to readjust the search radius. :( I'm not sure if I'll continue using the app.
Hello there, and thank you for sharing this review with us! I would like to mention that if you were asked the registration questions again, then it is possible that you have accidentally created a new account. Additionally, the app always allows users to adjust the basic features, but there can be some limitations if there are no more users left within your given parameters. To get some help with these issues, I highly suggest contacting our support team through our in-app live support chat, or through support@hily.com. We’d be more than happy to help you out with any app-related issues or questions.
I barely used the app one day before deciding to deactivate my account, but they still charged me the $15 after my trail period ended! I wasn't even using it anymore and, even though I tried to get a refund immediately after the $15 was charged, hily refused to, saying they "didn't have to tools to process refunds" and Google Play wouldn't either! Saying it was up to hily! It's a $#*!ing joke! They're able to TAKE the money, but when it comes to refunds, no one's "able" to do it. TYPICAL greedy business pratices! DISGUSTED! Hope Google's multi-million dollar company is happy stealing from working class people!
Dear customer, I am sorry that you had a bad experience with Hily. If you start a free trial, you start an auto-renewing subscription. The first week is free, and after it ends, you are charged for the next subscription period. That is mentioned on the screen offering a trial and explained in our Terms of Service. Unfortunately, since the respective App stores manage all charges and subscriptions, we simply do not have the means to help you in any way other than giving you directions on how to cancel your subscription. I would like to mention that our refund policy can be found in our terms of use. Unfortunately, if we were unable to refund your transaction, most likely, it simply did not fall under our refund policy. We apologize for the inconvenience. Your opinion is very important to us, and if you would like to give a more detailed explanation of your issues, please do not hesitate to contact us at support@hily.com.
Sign up error is given by app that user is banned. Tried from mutilple mobile phone. Still the same. On some phone playstore app cannot be downloaded its gives error that app is not aviable in your country but its downloading in the same country on other phone.
Hey there Aiman. Thank you for the review! It is very sad to hear that you could not enjoy your experience with Hily. Unfortunately, as of right now there is a small list of countries Hily does not operate in, however, we are working hard on expanding our horizons so that more users can enjoy our app. Additionally, we would like to help you with the “Banned account” issue. When an account is terminated for whatever reason, any further accounts created will be automatically terminated as well to ensure the safety and comfort of our users. If your account was blocked by mistake, please provide to us more context via support@hily.com, and we will check your account as soon as it is possible.
Too bad, we can't put less. Block after even no less than 24 hours for suspicion of being fake, then delete. The support does not tell me anything more than "This decision cannot be changed"
Dear Cyr. I am very sorry to hear that your account has been suspended from Hily, but we have a very strict set of guidelines that all users must abide by. Most likely you have committed one or more violations from our terms of use or community guidelines. Please refer to them for a list of potential violations you may have committed.
I've had nothing bad to say about Hily until now. Today i received a pop-up promotion to try premium for 3 days free, then i would be charged weekly. I hit ok and found out about 10 minutes later that i was immediately charged. The customer service rep proceeded to tell me that I've used a free trial in the past, so that's why i was charged, and that i need to take the matter up with the App Store. If i have done a free trial in the past and i am no longer eligible then I SHOULD NOT BE GETTING OFFERS FOR A FREE TRIAL. Tell me how that is not a scam? The rep said i must have reactivated a previous account. No, i got offered a free 3 day trial, i accepted, i was charged. Screenshot below clearly states that it is 3 days FREE. I would like a refund.
Dear Matthew! I am really sorry to see your dissatisfaction with our app. I would like to mention that we do not charge users as we do not have access to your payment information. You can only use the free trial once, and it is mentioned when you activate it. Please let us know in case you have further feedback or questions. You can contact us via Live Chat or support@hily.com email address, and we will assist you further. Enjoy Hily!
Overview
Hily has a rating of 3.1 stars from 173 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hily most frequently mention customer support, new people and good app. Hily ranks 25th among Dating sites.
- Visit Website
- Las Vegas, NV
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Kash, and thank you for your review! I’m sorry that our app has caused this confusion for you, but I would like to clarify that to start a chat, you need to match with a person using Finder: you go to Finder, swipe right if you like the person, swipe left if you don't; if the person likes you as well, you will see a Match screen and will be able to text a person using the input field. This is absolutely free and does not require any subscription or purchase at all. However, if you don't want to wait for a match, you can also use Chat Requests and message any person immediately from Finder: you can get those if you get our premium subscription Hily Premium or you can win them by spinning the Carousel, which appears on your screen once per day. I hope this helps!