• Hilton Hotels & Resorts

Hilton Hotels & Resorts

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Overview

Hilton Hotels & Resorts has a rating of 2.4 stars from 94 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hilton Hotels & Resorts most frequently mention front desk, customer service, and credit card problems. Hilton Hotels & Resorts ranks 372nd among Hotels sites.

  • Service
    31
  • Value
    32
  • Quality
    28
Positive reviews (last 12 months): 9.5%
Positive
2
Neutral
0
Negative
19
12
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Front desk had a printed list, but no room number assigned, so she assigned me one.
How would you rate Hilton Hotels & Resorts?
Top Positive Review

“I love it here at Hampton inn”

Keya W.
3/18/24

I love Hampton inn in Milwaukee off of highway 41 they are the best customer service and all rooms are always clean and neat breakfast is awesome

Top Critical Review

“Scammed”

Kim G.
1/1/24

I made a reservation on hilton.com for the 11th of the month and received a confirmation for the 12th. Customer service stated they would have to charge me $25 to change it. He also explained top of the $25 it was also $22 more for the 11th. The agent then told me if I booked 2 nights I could avoid the fee. I only need the room for one night. Why would I pay for two? I do not know what kind of scam booking is running, but I travel to visit family frequently and I will never stay at this or any other Hilton again.

Reviews (94)

Rating

Timeframe

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Reviews that mention popular keywords

front desk (12)
Thumbnail of user keyawhite17
1 review
0 helpful votes
March 18th, 2024

I love Hampton inn in Milwaukee off of highway 41 they are the best customer service and all rooms are always clean and neat breakfast is awesome

Service
Value
Quality
Thumbnail of user autumnl14
9 reviews
7 helpful votes
December 5th, 2021

For years now I have been using Hilton for just about everything related to my stays. I have been traveling domestically AND internationally, and it doesn't matter. These hotels are reliable, clean and packed with perks. They are friendly, dedicated, and go above and beyond. Iv'e never felt taken advantage of or swindled like some "perks" programs, and I truly believe that this is THE website for new travelers. You can help yourself or a loved one book a memorable trip that makes everyone feel safe, seen, and satisfied! I keep coming back, and probably always will.

-A

Tip for consumers:
Always book way ahead!

Products used:
Spa, rooms, food, fitness, community areas, entertainment

Service
Value
Quality
Thumbnail of user hanaae3
2 reviews
9 helpful votes
April 28th, 2021
Verified purchase

I generally enjoyed my stay there. They were very clean unlike a previous hotel I went to that had roaches everywhere. The staff were very knowledgeable and actually WEREN'T RUDE like most customer service workers I've came across. The hotel I booked in (Jfk New York) had free shuttle service which is a must for me.

Tip for consumers:
I recommend if you want a good value for the money.

Products used:
Hotel company

Service
Value
Quality
Thumbnail of user johnnyn38
4 reviews
16 helpful votes
April 29th, 2019

Great 5 stars hotel, good location, well decorated, huge Lobby but needs more furniture,
Easy check ion and check out.
Robot is serving the rooms, when you order anything from the Lobby, a robot will deliver you the order, and will call you by phone telling you that he is at the door waiting you.
Great location near Wandoo Plaza, and lots of pubs, restaurants and malls nearby.
Metro station is about 15 minutes walking.

Thumbnail of user johns12571
1 review
0 helpful votes
December 29th, 2022

I stayed at the Hilton Hampton Inn in Paragould,AR. The service desk lady, Dianne, was friendly and super helpful. The room was perfect and I had a great stay!

Thumbnail of user russellr309
1 review
0 helpful votes
May 9th, 2022

They took 600 dollars from never told me can't get my money back can't get to stay where I want they got to keep the money Highway robbery I'm done with the Hilton

Service
Value
Quality
Thumbnail of user mendeld1
1 review
0 helpful votes
January 9th, 2021

Very nice hotel. Helpful employees. Rooms are very pleasant. Very memorable stay at Hilton hotel. I thank all staff,

Service
Value
Quality
Thumbnail of user janettew14
2 reviews
0 helpful votes
October 30th, 2019

Tru Hilton in Oklahoma City was the best hotel I have stay at in a long time, The room was clean fresh smelling, The bed as super comfty, and very quiet, friendly staff, I will stay there again if I visit again. The breasfast was ok, the coffee was reallly good... If you do go to OK, go see the Memorial, it 's a very humbling experience, the other sights were wonderful too.

Thumbnail of user nielb2
24 reviews
161 helpful votes
March 7th, 2015

HIlton often costs a little more, but after my last experience I think it might be worth it. GREAT customer service -- very helpful and friendly. It stings a little bit to spend the extra $30 or $50 per night, but it's also hard to put a price on a nice hassle-free week. If your company is paying the bill, then I can 100% recommend Hilton. If it's coming out of your own pocket, then you'll have to decide what you are comfortable spending.

Thumbnail of user mimim15
4 reviews
14 helpful votes
December 11th, 2016

There is nothing this company doesn't do for their customers, they have changed my dates, waived fees, give great prices and their customer service is amazing. I always use them for hotel stays, travel, and rental cars. I once used CHEAP O AIR and got completely ripped off! Don't ever use that company- not a honest company. Only use Hilton. Com for everything- GREAT COMPANY!

Thumbnail of user stanleyk19
5 reviews
12 helpful votes
May 16th, 2017

I travel a lot for my business and always stay in the hilton hotel. IT's always clean adn the staff is nice. When you subscribe to her club you receive many deal and your next trip is cheaper. I will higly recommend these hotel.

Thumbnail of user franka170
2 reviews
11 helpful votes
July 2nd, 2018

I recently had dinner at the Hilton Inn restaurant (airport, Alcoa Hwy). The service was excellent. The food was "Excellent!" The Hilton Inn Knoxville airport has made a concerted effort to upgrade the quality of their dining; it shows and it worked. Food - excellent [I had the steak; it was prepared in the manner I had asked. WOW!]; service - excellent [the waitress was prompt, courteous, knowledgable, and most helpful.]. THE DINING AT THE AIRPORT HILTON INN is a QUALITY RESTAURANT.

Thumbnail of user ramonad11
6 reviews
8 helpful votes
January 16th, 2017

Good food and I love being able to be on the executive floor it just suites my style. :) Service has always been exceptional and the food delicious. I have a hard time going out when the food at the hotel is so good.

Thumbnail of user martys17
41 reviews
125 helpful votes
May 20th, 2015

You really can't go wrong with Hilton Hotels in any part of the world. When I first started traveling internationally during the 1980's (yes, before you could really Google anything), our default hotel was always a Hilton. Always reliable w/no surprises... Generally, you don't want surprises when you're half a world away from home. Trust me on this one!
Still use them to this day.

Thumbnail of user brianh168
2 reviews
9 helpful votes
September 8th, 2016

We had a great stay! Beds were very comfortable, staff was friendly and food was top notch! Thank you!

Thumbnail of user fabioi2
4 reviews
1 helpful vote
February 27th, 2016

In Love

Thumbnail of user nathanr43
3 reviews
4 helpful votes
December 16th, 2016

A best hotel network! Always the top service and accomodation.

Thumbnail of user kiyas5
1 review
10 helpful votes
May 30th, 2016

My wedding was 5/7/16 at the Christiana Hilton in Newark, DE. I wouldn't have changed a thing. The Sales Manager Leah Markiewicz was an absolute gem. She was very pleasant, extremely accomodating and exceptionally thorough. I'm so glad we selected Christiana Hilton as it made life so much easier. I had a "Day of Coordinator", but really didn't need her. Alfredo (Butler) not only acted as a Butler (Head Chef), but he was a coordinator ensuring my special day was very special. He even directed during the rehearsal dinner making sure the wedding party knew where to go and stand during the ceremony. He made sure I didn't need for anything and together, he and Leah met all our needs plus more! All of my wedding guests commented on how nice the staff was and mentioned the beautiful decor of the wedding and reception area. I didn't need any directions, as the Hilton Courtyard and big reception room is already perfect. I couldn't have asked for anything more. My new husband and I are loyal customers and have mentioned it to everyone. Thank you Hilton, and a very special thank you to Leah and Alfredo!

Tip for consumers:
If you intend on having a wedding at Christiana HIlton, you will not need a coordinator if you plan on having one. The price includes a cake (mine was four tiered), and florist. I did pay more to the florist to get the table settings i wanted, but if you're satifisfied, you don't have to worry about paying extra. You will definitely be satisfied with the service of everyone. There is a room for all of your bridesmaids to get dressed with you and lunch (for a fee) is also included with drinks

Service
Value
Quality
Thumbnail of user justint42
114 reviews
1,649 helpful votes
December 24th, 2015

Whenever I travel I make sure to pick a Hilton hotel. The beds are amazing and I could sleep in them for days! Literally hate checking out and heading back to my own place.

Thumbnail of user mikel188
20 reviews
87 helpful votes
March 19th, 2015

For over 10 years. They've always stuck to their policies, and have always treated me well on the trips I've taken. Not sure what happened to the vacation stays they had for about 25k/night. Wonderful (I stayed in the one near Positano, Italy). Maybe too wonderful and they got pricier. Pity. Best stay for points ever.

Thumbnail of user terriev
21 reviews
21 helpful votes
May 3rd, 2016

You can count on Hilton for quality but you have to pay for it!

Thumbnail of user augustof
12 reviews
2 helpful votes
February 9th, 2015

They never disappoint, I'm a loyal customer because of that.

Thumbnail of user sarahl81
3 reviews
0 helpful votes
February 3rd, 2015
Thumbnail of user bojanaz
5 reviews
4 helpful votes
Thumbnail of user rachellel4
13 reviews
10 helpful votes
January 21st, 2015

LOVE Hilton Hotels, stayed in one in Indiana, just a perfect experience for us.

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