Hilton Hotels & Resorts has a rating of 2.1 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hilton Hotels & Resorts most frequently mention front desk, customer service, and credit card problems. Hilton Hotels & Resorts ranks 409th among Hotels sites.
I love Hampton inn in Milwaukee off of highway 41 they are the best customer service and all rooms are always clean and neat breakfast is awesome
I made a reservation on hilton.com for the 11th of the month and received a confirmation for the 12th. Customer service stated they would have to charge me $25 to change it. He also explained top of the $25 it was also $22 more for the 11th. The agent then told me if I booked 2 nights I could avoid the fee. I only need the room for one night. Why would I pay for two? I do not know what kind of scam booking is running, but I travel to visit family frequently and I will never stay at this or any other Hilton again.
I love Hampton inn in Milwaukee off of highway 41 they are the best customer service and all rooms are always clean and neat breakfast is awesome
For years now I have been using Hilton for just about everything related to my stays. I have been traveling domestically AND internationally, and it doesn't matter. These hotels are reliable, clean and packed with perks. They are friendly, dedicated, and go above and beyond. Iv'e never felt taken advantage of or swindled like some "perks" programs, and I truly believe that this is THE website for new travelers. You can help yourself or a loved one book a memorable trip that makes everyone feel safe, seen, and satisfied! I keep coming back, and probably always will.
-A
Tip for consumers:
Always book way ahead!
Products used:
Spa, rooms, food, fitness, community areas, entertainment
I generally enjoyed my stay there. They were very clean unlike a previous hotel I went to that had roaches everywhere. The staff were very knowledgeable and actually WEREN'T RUDE like most customer service workers I've came across. The hotel I booked in (Jfk New York) had free shuttle service which is a must for me.
Tip for consumers:
I recommend if you want a good value for the money.
Products used:
Hotel company
Great 5 stars hotel, good location, well decorated, huge Lobby but needs more furniture,
Easy check ion and check out.
Robot is serving the rooms, when you order anything from the Lobby, a robot will deliver you the order, and will call you by phone telling you that he is at the door waiting you.
Great location near Wandoo Plaza, and lots of pubs, restaurants and malls nearby.
Metro station is about 15 minutes walking.
I stayed at the Hilton Hampton Inn in Paragould,AR. The service desk lady, Dianne, was friendly and super helpful. The room was perfect and I had a great stay!
They took 600 dollars from never told me can't get my money back can't get to stay where I want they got to keep the money Highway robbery I'm done with the Hilton
Very nice hotel. Helpful employees. Rooms are very pleasant. Very memorable stay at Hilton hotel. I thank all staff,
Tru Hilton in Oklahoma City was the best hotel I have stay at in a long time, The room was clean fresh smelling, The bed as super comfty, and very quiet, friendly staff, I will stay there again if I visit again. The breasfast was ok, the coffee was reallly good... If you do go to OK, go see the Memorial, it 's a very humbling experience, the other sights were wonderful too.
HIlton often costs a little more, but after my last experience I think it might be worth it. GREAT customer service -- very helpful and friendly. It stings a little bit to spend the extra $30 or $50 per night, but it's also hard to put a price on a nice hassle-free week. If your company is paying the bill, then I can 100% recommend Hilton. If it's coming out of your own pocket, then you'll have to decide what you are comfortable spending.
There is nothing this company doesn't do for their customers, they have changed my dates, waived fees, give great prices and their customer service is amazing. I always use them for hotel stays, travel, and rental cars. I once used CHEAP O AIR and got completely ripped off! Don't ever use that company- not a honest company. Only use Hilton. Com for everything- GREAT COMPANY!
I travel a lot for my business and always stay in the hilton hotel. IT's always clean adn the staff is nice. When you subscribe to her club you receive many deal and your next trip is cheaper. I will higly recommend these hotel.
I recently had dinner at the Hilton Inn restaurant (airport, Alcoa Hwy). The service was excellent. The food was "Excellent!" The Hilton Inn Knoxville airport has made a concerted effort to upgrade the quality of their dining; it shows and it worked. Food - excellent [I had the steak; it was prepared in the manner I had asked. WOW!]; service - excellent [the waitress was prompt, courteous, knowledgable, and most helpful.]. THE DINING AT THE AIRPORT HILTON INN is a QUALITY RESTAURANT.
Good food and I love being able to be on the executive floor it just suites my style. :) Service has always been exceptional and the food delicious. I have a hard time going out when the food at the hotel is so good.
You really can't go wrong with Hilton Hotels in any part of the world. When I first started traveling internationally during the 1980's (yes, before you could really Google anything), our default hotel was always a Hilton. Always reliable w/no surprises... Generally, you don't want surprises when you're half a world away from home. Trust me on this one!
Still use them to this day.
We had a great stay! Beds were very comfortable, staff was friendly and food was top notch! Thank you!
A best hotel network! Always the top service and accomodation.
My wedding was 5/7/16 at the Christiana Hilton in Newark, DE. I wouldn't have changed a thing. The Sales Manager Leah Markiewicz was an absolute gem. She was very pleasant, extremely accomodating and exceptionally thorough. I'm so glad we selected Christiana Hilton as it made life so much easier. I had a "Day of Coordinator", but really didn't need her. Alfredo (Butler) not only acted as a Butler (Head Chef), but he was a coordinator ensuring my special day was very special. He even directed during the rehearsal dinner making sure the wedding party knew where to go and stand during the ceremony. He made sure I didn't need for anything and together, he and Leah met all our needs plus more! All of my wedding guests commented on how nice the staff was and mentioned the beautiful decor of the wedding and reception area. I didn't need any directions, as the Hilton Courtyard and big reception room is already perfect. I couldn't have asked for anything more. My new husband and I are loyal customers and have mentioned it to everyone. Thank you Hilton, and a very special thank you to Leah and Alfredo!
Tip for consumers:
If you intend on having a wedding at Christiana HIlton, you will not need a coordinator if you plan on having one. The price includes a cake (mine was four tiered), and florist. I did pay more to the florist to get the table settings i wanted, but if you're satifisfied, you don't have to worry about paying extra. You will definitely be satisfied with the service of everyone. There is a room for all of your bridesmaids to get dressed with you and lunch (for a fee) is also included with drinks
Whenever I travel I make sure to pick a Hilton hotel. The beds are amazing and I could sleep in them for days! Literally hate checking out and heading back to my own place.
For over 10 years. They've always stuck to their policies, and have always treated me well on the trips I've taken. Not sure what happened to the vacation stays they had for about 25k/night. Wonderful (I stayed in the one near Positano, Italy). Maybe too wonderful and they got pricier. Pity. Best stay for points ever.
They never disappoint, I'm a loyal customer because of that.
LOVE Hilton Hotels, stayed in one in Indiana, just a perfect experience for us.
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