HIDNationReviews 26

Piss Poor communication, now on 14 days from when i was suppose to get the package and still no help from HID NATION. No response either. At this point i doubt ill even be getting my package and no way to get my money back since they wont reach out!
DO NOT BUY FROM THIS COMPANY. LOUZY $#*! COMMUNICATION.

Bought a set of HID lights. They shipped wrong wattage of ballasts. I then decided to move forward with LED lights. Returned HID kit via costs out of my own pocket in order to obtain in-store/website credit (note they only offer a credit with reduction for restocking fee). Reached out twice regarding status of credit so I could purchase some different bulbs from their website and they have never gotten back to me. Crooked company with crappy return policy. Literally cost me about $165.00 in total and have never heard anything back from them.

I PURCHASED A SET OF HID LIGHTS FROM THIS PLACE FOR MY TRUCK AND THEY NEVER WORKED PROPERLY FROM THE START BECAUSE WHEN I WOULD TRY TO USE MY BRIGHT LIGHTS THEY WOULD COMPLETELY GO DARK BUT I CONTACTED THEM AND THEY SAID THEY WERE SORRY BUT DON'T KNOW WHY THEY WOULD DO THAT SO I DEALT WITH THE ISSUE BECAUSE I HAD AUXILIARY LIGHTING.BUT THEN ABOUT A YEAR LATER ONE MORNING LEAVING FOR WORK I TURNED ON MY LIGHTS AND ALL THEY DID WAS FLASH OFF AND ON SO I CONTACTED THEM AGAIN AND ALL I GOT WAS THEM ASKING ME WHAT KIND OF LIGHTS I PURCHASED I TOLD THEM HID AND I NEVER HEARD FROM THEM ANYMORE I HAVE SENT ABOUT A DOZEN MESSAGES WITH NO RESPONSE AT ALL SO I WAS FORCED TO REMOVE ALL THE HID LIGHTING AND GO BACK TO STOCK / HID NATION IS A ZERO IN MY BOOK NEVER AGAIN NOR WORK I RECOMMEND THEM FOR ANYTHING.

Would not buy from them they are jokes I order a light they sent me the wrong one Their response Was that I might need to cut my wire on my car to make it work its plug and play ready they won't take it back for there mistake now I can't get a email back..

This business is garbage. Won't return products or try to fix an issue. Don't not but from these guys. Harbor freight or the dollar store are by far batter choices.

I purchased hid headlights and fog lights which I have done numerous times from them and my fog light connection melted and customer service reply is that it's not under warranty rather then sending out 1 fog light setup to me to rectify the situation. Horrible customer service.

Great service and products! Greatly satisfied with my experience and the products I received. Excellent quality.

They sent wrong parts that were ordered! So i had to send back they got lost by postal service from what i am told so i am out the money. I think they got they back in my opinion and just does not want to give the refund!

Initially bought LED conversion kits and the decoders. Order arrived timely but the lights were pretty disappointing and the decoders did not work properly. When contacting customer service, I was given no help except to return them for a store credit. All they sell are lights that didnt work. What use is a store credit. Took it anyway. Decided to buy a light bar. Go through payment and two day later get an email saying my order was cancelled due to no product stock. Why is the item still listed as in stock if its not? After that I asked again for a refund to my original payment method and this time I received no response. Definitely would never recommend to anyone.

Was sent the wrong bulbs for my pick up. Called to get an exchange, and... No go. Required to pay shipping both ways, and if, and ONLY if their tech deems the product new, they'll exchange or give an in-store credit. Like WTF?! You sent the wrong kit. Long time customer. Sad to see all the sh! Tty reviews, but not surprising at all!

I purchased headlight bulbs For 2018 GMC Sierra truck. They was late on delivery and they also delivered the wrong bulbs. I was told they didn't have any for my truck. I had to pay the shipping to return them and they refused to give me a credit. They offered me a gift card instead of a credit. What are you going to do with a gift card when they have don't have the item you need. I didn't use a gift card to purchase them and I needed a credit the same way they were purchased. It's been two months and no credit

I bought one item from hid nation and hated them the instant I opened the box. Looks cheap. Feels cheap. Is cheap! Customer service sucks. They tried to tell me they flicker because you need the cancellers. I've been using xenon lights for forever! Without the canbus cancellers! I was told I couldn't review the return policy because have have to have an item in your cart. GET OUT OF HERE! Sketchy business practice! If they do this to you report it to your bank. I did and I won my claim and now HID nation can repay my bank for there silly ness! Do us all a favor and go out of business!

I ordered (2) HID bulbs for my Mustang, hoping they would last at least 1/2 as long as my factory bulbs (which lasted 10 years). The 'lifetime' warranty was attractive at 9.99 so I added it. 1 year later one of my bulbs went out. I contacted HID Nation and was told to just ship the bad bulb to them and in 5-10 days I'd get a replacement. In the meantime, I guess I was just to stay home at night and not drive? They offered an alternative 'one-time' solution - pay them $40 and I'd get 2 new bulbs - warranty not needed. (I paid 69.99 for the first two). So - I ordered them. While they were en route I found a set on a popular online shopping site for 21.00 and ordered those for a backup. These arrived in 2 days - I installed them and are still using them. About a week later the bulbs from HID Nation arrived. I opened up the box to find (2) cheap looking (reflected by the packaging) made in China bulbs (perhaps all are from China?) Not impressed - there was even a poor translation from Chinese to English on the box. I then went to eBay and found the same bulbs for less than $20. I am not impressed - and will not shop at HID Nation anymore. Your mileage may vary...