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HiBid

Overview

HiBid has a rating of 4 stars from 2,833 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HiBid most frequently mention great experience, bidding process and online auctions. HiBid ranks 2nd among Auction sites.

service
433
value
143
shipping
114
returns
110
quality
130
This company responds to reviews on average within 2 days

Instant Feedback

4,638 reviews
+163
How would you rate HiBid?
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Pennsylvania
1 review
0 helpful votes
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Usually but not always uninterrupted service.
January 7, 2025

On occasion this site has frozen and some auctions were cancelled and rescheduled which was very disappointing!

Date of experience: December 28, 2024
Audriana B. HiBid Rep
4 months ago

Thank you for taking the time to share your honest feedback with us. We’re pleased to hear that most of your experiences have been positive, but we understand how frustrating occasional site freezes and auction cancellations can be. Our team is continuously working to improve platform stability and reliability to ensure a smoother bidding experience. We appreciate your patience and hope you’ll continue to use HiBid with confidence in the future.

Washington
1 review
0 helpful votes
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Easy website
February 8, 2025

I'll never agree that an online auction is better than a live auction BUT I will admit hibid auctions are easy to participate in. Simple to browse,bid, and buy. I've never had any issues. Questions are always answered quickly. I feel like they run a pretty tight ship and will continue to bid on hibid auctions.

Date of experience: January 29, 2025
Audriana B. HiBid Rep
3 months ago

We appreciate your thoughtful review! While nothing quite replaces the energy of a live auction, we’re glad to hear that HiBid makes online bidding easy and enjoyable for you. It’s great to know you’ve had a smooth experience, and we’re always here if you have any questions. Thanks for being a valued bidder—happy bidding! 🚀🎉

Alaska
1 review
0 helpful votes
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Not received items
December 20, 2024

I won 3 items from NJ and they have not been in contact with me I reached out to them before and again today. Other than this issue I have really enjoyed this platform

Date of experience: December 9, 2024
Audriana B. HiBid Rep
5 months ago

Thank you for bringing this to our attention. We're sorry to hear about the delay in communication with the seller. We’re sending you a private message to assist you in getting in touch with them. We’re glad you’ve enjoyed the platform otherwise, and we’ll do our best to help resolve this quickly!

Massachusetts
1 review
0 helpful votes
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Hesitated on getting involved with this particular auctioneer but there were several items that had me decide to make the plunge. Auctioneer insisted on charging 20% of the invoice total to bidder's credit card despite being informed in advance that the invoice would be paid with cash and/or Zelle in it's entirety. Much too short of a time period post-auction for pick up and more than 24 hours after the conclusion of the auction there had not been scheduling of pickup times. Giving them a rating of "mmehhh", will monitor.

Date of experience: January 29, 2025
Audriana B. HiBid Rep
3 months ago

Thank you for your feedback. We always recommend reading the auction description thoroughly, as payment terms and pickup timeframes are outlined there. If anything seems unclear, reaching out to the auction house directly before bidding is a great way to ensure a smooth experience. We appreciate your input and hope your future auctions go more smoothly!

Canada
1 review
0 helpful votes
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Please ship this item to me I keep trying to get a response from your company. I seems s-mails go no were Please respond back to me

Date of experience: January 7, 2025
Audriana B. HiBid Rep
4 months ago

Thank you for reaching out, Brian. Just to clarify, HiBid itself does not handle shipping; that is the responsibility of the seller or auction house managing the auction. We’ll send you a private message to gather more details about your situation and follow up with the seller to help resolve this for you. Thank you for your patience, and we’ll work to assist you as quickly as possible!

Canada
1 review
0 helpful votes
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Completely Satisfied
January 17, 2025

Auction was very organized and run fairly for bidders. Invoicing was finalized quickly and accurately.

Date of experience: January 7, 2025
Audriana B. HiBid Rep
4 months ago

Thank you for the wonderful 5-star review, Bob! We’re so glad to hear you found the auction organized and fair, with quick and accurate invoicing. Your feedback is greatly appreciated!

Arkansas
1 review
0 helpful votes
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I love the online auctions.
March 13, 2025

I do like to have a time to see the items in person. This is usually offered.

Date of experience: March 2, 2025
Audriana B. HiBid Rep
2 months ago

Thank you for your 5-star review, Janet! We're glad to hear you love the online auctions. We understand the value of seeing items in person and will keep your feedback in mind as we continue to improve. Happy bidding!

Washington
1 review
0 helpful votes
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We buy regularly from HIBID sellers in Lake Stevens and Arlington WA. All of them are friendly, cordial and usually offer great items for sale.

Date of experience: March 13, 2025
Audriana B. HiBid Rep
1 month ago

Thank you for your review, Bubba! We're glad to hear you've had such great experiences with the HiBid sellers in Lake Stevens and Arlington, WA. Happy bidding! 😊🎉

New Jersey
1 review
0 helpful votes
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Could be a lot better
February 2, 2025

Hibid is very inconsistent. Would be great if they could create a bidding app like all the other platforms. It's constantly crashing and glitching.

Date of experience: January 23, 2025
Audriana B. HiBid Rep
3 months ago

Thank you for your feedback, Erika. We’re sorry to hear about the issues you’ve been experiencing. We're actively working on improvements to enhance the platform’s performance and provide a more stable experience. We appreciate your patience as we continue to make updates, and we hope you’ll see improvements soon. Thank you for sharing your thoughts!

Illinois
1 review
0 helpful votes
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First timer
February 8, 2025

First time using site, nice set up, all went smooth so far!
Next is shipping so we'll see!

Date of experience: January 29, 2025
Audriana B. HiBid Rep
3 months ago

Welcome to HiBid! We're glad to hear your first experience went smoothly. Hope everything goes just as well with shipping! If you ever have any questions, feel free to reach out. Thanks for the 5-star review, and happy bidding! 🚀🎉

Florida
1 review
0 helpful votes
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Why did you close the APP?
February 8, 2025

It was so much easier to bid on the APP. Do you plan on releasing a new one?

Date of experience: January 29, 2025
Audriana B. HiBid Rep
3 months ago

We appreciate your feedback! While the app is no longer available, you can still enjoy a seamless bidding experience through the mobile web browser. In fact, many users find it even more reliable. At this time, I can say whether or not we have plans for a new app, but we’re always working on improving the platform. If you have any questions or need assistance, feel free to reach out. Happy bidding! 🚀

New Hampshire
1 review
0 helpful votes
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Read the fine print
February 9, 2025

I was the max bidder, I watched the clock run down. The final price didn't even reach my max bid. The next day I got an email that my bid was not accepted. The listing did not show any "reserve not met" message. It is quite frustrating.
I went back to the auction site and there was a line in the fine print that they had the right to refuse any bid. Why not show a reserve if there is one? Why not give the winning bidder at least a chance to increase the offer?

Date of experience: January 30, 2025
Audriana B. HiBid Rep
3 months ago

Hi Tom, we understand how frustrating that experience must have been. Since each auctioneer manages their own listings and terms, policies like bid refusal or hidden reserves are set by the seller, not HiBid. We always recommend reviewing the auction's terms and conditions beforehand, but we understand that transparency is important.

If you have concerns about how a specific auction was handled, we recommend reaching out directly to the seller for clarification. Thanks for your feedback!

Canada
1 review
0 helpful votes
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Keep similar items apart
January 9, 2025
Updated review

Keep similar items spread away from eachother so if one bid is lost, you could still follow and bid on these items

Date of experience: December 30, 2024
Audriana B. HiBid Rep
4 months ago

Thank you for sharing your feedback! We understand your preference for keeping similar items spread apart in auctions to make it easier to follow and bid. Please note that the order of items is determined by the individual sellers. We’ll pass along your suggestion, as it’s valuable input that could help improve the bidding experience.

We appreciate your support and hope you continue to enjoy using HiBid!


Keep similar items spread away from eachother
January 8, 2025
Previous review

Keep similar items spread away from eachother

Date of experience: December 29, 2024
Maryland
1 review
0 helpful votes
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Great Bidding Interface
December 21, 2024

I have used the interface for several auctions abd each time I have had zero issues. It's a great setup and is easy to use. HiBid makes the whole process a breeze.

Date of experience: December 10, 2024
Audriana B. HiBid Rep
4 months ago

Thank you so much for your fantastic feedback! We’re thrilled to hear that our mobile bidding interface has provided you with a seamless and enjoyable experience across multiple auctions. Making the bidding process easy and efficient is our top priority, and your support means a lot to us. Happy bidding!

Texas
1 review
0 helpful votes
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Love hibid and will continue to use it but the premiums are pretty high to be casually passed onto the buyer. After you win an auction, you tack on 15 in seller premiums and then 8.5% in taxes (understandable), but the incentive to buy on the platform goes down knowing that these end fees diminish how much purchasing power I actually have on the platform.

Wish it was almost case-base or category based percentage, or threshold based where if you go over a certain number like $100, $1000, or $*******, then the percentage changes.

Maybe this does exist but am not aware of it.

Thanks Hibid and customers

Date of experience: January 24, 2025
Audriana B. HiBid Rep
3 months ago

Thank you for your thoughtful feedback, Ricardo! We're glad to hear you love HiBid and enjoy the ease of bidding. We understand your concern about the buyer’s premium (BP) and how it affects your purchasing power. The BP is set individually by each seller, and some sellers do offer a tiered BP structure, as you mentioned. We recommend checking the auction terms for details specific to each auction.

If you have any additional questions or need assistance, feel free to reach out to HiBid Support at 844-775-4774. We appreciate your input and are always working to improve your experience! Thank you for being part of our community!

New York
1 review
0 helpful votes
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Mostly, a good experience
December 13, 2024

I bought 28 items for over $1000. Most of the items were ok. Sone were completely destroyed inside the box. I suppose this is what the inspection period is for but, like most, I traveled quite a distance to pick these items up. Had to assume that they were ok.

Date of experience: November 20, 2024
Audriana B. HiBid Rep
5 months ago

Thanks for your feedback! We’re glad Anthony was able to assist with your payment issue. We understand how frustrating it can be to receive damaged items, especially after traveling a long distance. We recommend reviewing the inspection period and contacting the seller when possible to ensure everything is as expected.

We appreciate your comments and hope your future purchases go more smoothly!

North Carolina
1 review
0 helpful votes
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When you start to bid on multiple items, you line them up so you just scroll up or down and follow the bidding routine until the final bid.

Date of experience: March 15, 2025
Audriana B. HiBid Rep
1 month ago

Thank you for the fantastic 5-star review, Charlie! We're glad you're enjoying the bidding process and the ease of following your items. Happy bidding and good luck on your future auctions! 😊

Wisconsin
1 review
0 helpful votes
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Good experience
December 13, 2024

Good service close to my home
Would like to see the entrance to pick up made better
The door changed to the other corner and just easier
The door is hard closes when pulling cart out be nice if it was an auto door
Was better when it was at the bottom of the hill

Date of experience: December 3, 2024
Audriana B. HiBid Rep
5 months ago

Thanks for your review! We're glad to hear that you had a good experience and that the service is close to your home. However, as HiBid is a platform for connecting bidders with auctioneers, we don’t have control over the pick-up locations or their facilities. We recommend reaching out directly to the auction house for any suggestions or concerns about the pick-up process.

We appreciate your feedback and hope you continue to have great experiences with HiBid!

New York
1 review
1 helpful vote
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Auctioneer Hopkinsauction.hibid.com sold me, and I'm assuming many others, items that were labeled by the Auctioneer as "New, Unopened", when in fact ALL of the 10 items I received had been previously opened and the contents replaced with fake re-sealed goods.

All of the cards were either printed on cheap fake paper, or a plastic sticker was used, see photos.
Real cards have a black line in the middle of the card when ripped, fake ones have no black.
You can also see the variety of light and dark printing on the backside of the fake cards.
The printed text on the cards is all wrong as well.

I once recommended people to use HiBid.com, but if they allow fraudulent Auctioneers like the one I just dealt with then I'll be telling people to steer well-clear of HiBid's services.

Date of experience: November 16, 2024
Audriana B. HiBid Rep
5 months ago

We’re sorry to hear about your experience and take concerns like this very seriously. HiBid connects bidders with independent auctioneers, and we expect all auctioneers to operate ethically. We’ve already reached out to the auctioneer in question and are working to resolve this issue. If you can, please share more details (lot numbers, photos, etc.) with our support team at 844-775-4774 to help with our investigation.

If the auctioneer is found to have violated our policies, we’ll take appropriate action. Thank you for bringing this to our attention—we’re here to help.

Texas
1 review
0 helpful votes
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Game Day
December 24, 2024

Had 2-3 delays in the bidding process for some reason. Not sure if it was a Hibid issue or possibly an internet issue. Where i lost video temporarily in the bidding process.

Date of experience: December 12, 2024
Audriana B. HiBid Rep
4 months ago

Thank you for sharing your experience. We’re sorry to hear about the delays you encountered during the bidding process. While temporary interruptions can sometimes be caused by internet connectivity issues, we understand how frustrating this can be, especially during live bidding.

If you suspect it might be a HiBid-related issue, please don’t hesitate to reach out to our support team with more details. We’re happy to investigate further and work to ensure a smoother experience in the future. Thank you for bringing this to our attention!