On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I was watching items for a couple of days. I got home, logged in, and registered as the auction was closing. I bid on 3 items, the first two were not accepted. I emailed, and the response was, "You didn't register until 6:18. If you read the auction, items started closing at 6:00 pm. I accepted you as soon as I saw the registration."
Not blaming anyone, but was really looking forward to the two items my bid was not accepted on.
I am not very experienced with internet auctions. Their info of please read before bidding is very informative and easy to understand. I do like that you can see several sites under one roof.
I had a very simple and professional experience keep up the great work
Thank you, Roger, for your 5-star review! We're delighted to hear that you had a simple and professional experience with us. Your satisfaction is our top priority, and we'll continue to work hard to provide you with great auctions and service. If you ever have any questions or need assistance, feel free to reach out. We appreciate your support and look forward to serving you in future auctions. Happy bidding, and keep enjoying those simple pleasures!
Had a great experience. Is so easy to bid and keep on biding.
Thank you, Sarai! We're thrilled to hear that you had a great experience using our platform. Bidding should be a hassle-free process, and we're here to make it easy for you. If you ever have more bids to place or need assistance, don't hesitate to reach out. Happy bidding, and we hope you continue to enjoy your experience with us!
Good follow up information made it easy for me to get my items that I acquired in the auction.
KEEP IT UP! ThanksHank
Thank you, Henry (Hank)! We're delighted to hear that you had a great time and found our follow-up information helpful. We appreciate your kind words and encouragement. We'll certainly keep up the good work, and if you ever have more items to acquire, we're here to assist you. Thanks again for being part of our HiBid community!
We're delighted to hear that you found our bidding process a breeze. We are here to bidders experiences seamless and efficient with the help on timely notifications. If you have any more suggestions or need assistance, please don't hesitate to reach out. Thank you for choosing HiBid!
I've been using my state's local HiBid for a while now and its been great. The map search is a great way to see what's available in the area. Never had an issue with registering, bidding or payment processing.
Thank you for your wonderful feedback Alyssa! We're thrilled that you've had a seamless experience with registering, bidding, and payment processing. If you ever need any assistance or have more feedback to share, please don't hesitate to reach out. We appreciate your support and hope to continue providing you with an excellent auction experience!
Almost too easy to use makes you comfortable when bidding on items.
We're delighted to hear that you found our platform easy to use, which made your bidding experience comfortable. Thank you for your feedback, and we're here to make your future experiences just as seamless and user-friendly. If you have any more suggestions or need assistance, please feel free to reach out. Thank you for choosing our platform!
Bidding was quick and easy. I can't think of anything that could be improved.
We're thrilled to hear that you found the bidding process quick and easy. Thank you for your positive feedback, and we're delighted that you had a seamless experience. If you ever think of any suggestions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing our platform!
With the amount of lots in the auction the staff retrieved people's items I thought in a extremely timely manner.
We're thrilled to hear that the auctioneer's staff was very efficient. Thank you for choosing HiBid!
Did Fine. Now we'll watch delivery and communication. Thanks, Carroll Oates, Collector
We're thrilled to hear that you enjoyed the fast-paced and accurate nature of our platform. We appreciate your feedback. Please note that the shipping process is handled by the auctioneer, and if any issues arise, we recommend contacting the auctioneer directly for further assistance. If you have any more concerns or need additional information, please don't hesitate to reach out. Thank you for using our platform!
It's so easy! I could bid on several different auctions and watch all with one click.
We're delighted to hear that you found our platform so easy to use, enabling you to bid on multiple auctions and monitor them with just one click. Thank you for your feedback, and we're here to make your future experiences even more seamless and convenient. If you have any more suggestions or need assistance, please don't hesitate to reach out. Thank you for choosing our platform!
The only issue is on the auditions behalf of placing certain items to close to one another in time so that it makes it difficult to bid on multiple units at the same time in hopes of getting the single one you're after.
We're delighted to hear that you found our bidding platform simple and clean. Thank you for your feedback, and we're here to make your experience even more seamless and user-friendly. If you have any more suggestions or need assistance, please don't hesitate to reach out. Thank you for choosing our platform!
We're glad to hear you find it easy to use our platform, Trey! Winning bids can indeed be exciting. If you have any more questions or need assistance in the future, don't hesitate to reach out. Happy bidding, and enjoy your wins!
Recently joined my phone to my Hibid account. Now I don't miss any of the action.
That's fantastic to hear, Don! Connecting your phone to your HiBid account is a smart move to stay on top of the auctions. If you ever need further assistance or have any questions, please feel free to reach out. Happy bidding, and enjoy your HiBid experience!
Easy and convenient. On moving vehicles and or tractors really need the video so all online bidders can see and hear how the item moves and acts.
Thank you for the great feedback, Don! We're glad you find our platform easy and convenient. Your suggestion about having videos for moving vehicles and tractors is valuable, and we'll consider it for future improvements to enhance the bidding experience. If you ever have more ideas or questions, please don't hesitate to let us know. Happy bidding, and we appreciate your support!
Easy to bid, reasonable shipping and great customer service.
Thank you for your kind words, Audrey! We're thrilled to hear that you found the bidding process easy and that you had a positive experience with our customer service team. Providing timely assistance and itemized invoices is important to us, and we're glad we could meet your needs. We look forward to having you bid on more exciting auctions in the future. Happy bidding!
Fast, simple and easy to do. I enjoy bidding the first time as the items on my watch list items come up for bid. I also look at everything again in case there is something else that catches my eye. I really like HiBid.
Thank you, Carolyn! We're thrilled to hear about your positive experience with HiBid. It's great to know that you find it fast, simple, and enjoyable. Should you ever want to explore new items or have any questions, we're here to assist. Happy bidding and treasure hunting!
I recently participated in an online auction with an auctioneer out of Lawrence Kansas using Hibid. I won two items, but they sent a dear john email claiming there was a reserve, and they did not understand the software. Apparently by their own admission many people are affected. There are no terms that states an auctioneer can refuse sale in this situation. Therefore they are not fulfilling the contract and are in fact breaking it. Hibid stated on a phone call they don't have to sell and have not protection for the buyer, the auction company will not be punished. When I mentioned I would submit a fraud complaint to our counties fraud protection the reply was they are only web site an not liable.
Hi Timothy, thank you for reaching out to us. We apologize for the inconvenience caused by this first-time auctioneer's mistake in setting up the auction. We appreciate your understanding and cooperation as we continue to clarify and educate sellers on our platform on the features of our software. Rest assured, as the auctioneer states, no charges were made. We are continuously working to ensure a seamless experience for all our users. If you have any further concerns or need assistance, please feel free to reach out to our support team at 844 - 775 -4774. Thank you for your feedback.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Linda M! We're thrilled to hear that you've had an enjoyable experience with HiBid, especially as someone relatively new to internet auctions. We aim to provide clear and informative information to make your bidding process as straightforward as possible. Seeing multiple auctions in one place is a key feature of HiBid, and we're delighted that you find it convenient. If you ever have any questions or need assistance, please don't hesitate to reach out. We appreciate your feedback and are here to help with any aspect of your bidding journey. Happy bidding!