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HiBid

Overview

HiBid has a rating of 4 stars from 2,833 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HiBid most frequently mention great experience, bidding process and online auctions. HiBid ranks 2nd among Auction sites.

service
433
value
143
shipping
114
returns
110
quality
130
This company responds to reviews on average within 2 days

Instant Feedback

4,635 reviews
+163
How would you rate HiBid?
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Canada
1 review
0 helpful votes
Follow David H.
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I bid on and won an auction, one step in registering for the auction was to indicate whether shipping was required or not, to which I answered YES. Having won the auction, I received an invoice and was asked if I wanted shipping or not, now a redundant question but answered YES. Then I received a text asking me if I wanted shipping or not. For the 3rd time, YES. Response was that the lot would be turned over to the "shipping dept" and I should expect a message quoting shipping+handling. No timeline given. Ok here what was lacking was an estimate of how long this process should take. A simple message saying I should expect to hear back in "X" business days would give me the assurance that I would know where we stood. A week went by with no updates, so I emailed for a status update and its only then - the next day - that the response was it should take 7-10 business days. My point is that if this was the standard, it was only communicated a week after the sale, and only when I asked. I then - 10 days after the sale - got a shipping invoice. A charge for shipping. Period. I feel that the shipping carrier should have been provided - USPS? UPS? Fedex? Other. And the level of service - Express, Ground, Economy? Again a lack of communication was the theme thru the entire process. I hope that the item will be packed well as it is a collectors item.

Date of experience: April 4, 2025
Iowa
1 review
0 helpful votes
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Des Moines Whitaker Auction
April 7, 2025

It was a positive experience. I received emails explaining everything, so had no questions. I have used HiBid before and it has always been a good experience

Date of experience: March 28, 2025
Audriana B. HiBid Rep
4 weeks ago

Thank you for the 5-star review, Darlene! We're thrilled to hear that your experience with HiBid and the Des Moines Whitaker Auction went smoothly. We appreciate your continued trust in us, and we're glad to provide a positive experience. Happy bidding!

Canada
1 review
0 helpful votes
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Difficult platform for bidding
March 6, 2025

The platform limits the amount you can bid - forced increments I understand, but I can't bid fifty cents over the increment? But worse, the "Live Bidding" at the end of an auction is madness. Particularly when the HiBid site is laggy (which it was). And worse, in the middle of that Live Bid pressure-cooker, Hibid popped-up a window asking about my experience, and I lost the item I was bidding on. Overall, a challenging website to use. There are better ones for sure.

Date of experience: February 24, 2025
Audriana B. HiBid Rep
2 months ago

Thank you for your feedback, Andy. We're sorry to hear about the challenges you faced, especially during live bidding. The bid increments are set by the seller, and we understand it can be frustrating not to have the flexibility to bid slightly above the increment. Lag can sometimes be caused by internet issues, and we’re always working on improving performance.

We also appreciate your note about the pop-up window and will take that into account. If you need further assistance, feel free to reach out to HiBid support at 844-775-4774. We value your input and hope to improve your experience in the future!

Canada
1 review
0 helpful votes
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Not as described and missing item
March 2, 2025

This is the third time Discount Hunters has messed up my winnings and the last time I'm still waiting for refund or the item, plus I won 2 swords that were described as cos-play but with metal blades I wouldn't bid on plastic swords.I live out of town so a can't just go there.
As for hibid themselves their search needs a little work.

Date of experience: February 20, 2025
Audriana B. HiBid Rep
2 months ago

Thank you for your 4-star review, Stephen! We’re glad to hear you enjoy using HiBid, even if your wife might say a little too much! 😆

Regarding your concerns, since each auction is independently managed by the seller, we recommend reaching out directly to Discount Hunters to resolve the missing items and refund issue. If they’re unresponsive, you may also want to check their terms or dispute resolution process.

As for search functionality, we’re continuously working on improving the user experience and appreciate your feedback. If you ever need further assistance, HiBid support at 844-775-4774 is available to help facilitate communication where possible.

We appreciate your input and hope your future bidding experiences are smoother! 😊

Virginia
1 review
0 helpful votes
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Smooth transaction and great customer service!
March 16, 2025

Layout of website is great easy to navigate! Payment processing was easy as well and had the auctioneers name and contact information right on my purchase.

Date of experience: March 6, 2025
Audriana B. HiBid Rep
2 months ago

Thank you for your review, Tamara! We're glad you had a smooth experience and found the site easy to navigate. Happy bidding! 🎉🛍️

California
1 review
0 helpful votes
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Confusing email
May 3, 2025

Got email saying I was out bid yet when auction ended I won. Fortunately I didn't bid on another item, it would have been costly.

Date of experience: April 23, 2025
Pennsylvania
1 review
0 helpful votes
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Hibid online auction access
April 8, 2025

Site is OK but sometimes the website hangs or times out during active bidding! Can be very frustrating at times!

Date of experience: March 29, 2025
Audriana B. HiBid Rep
4 weeks ago

Thank you for your feedback, David. We understand how frustrating technical issues can be, especially during live bidding. Please make sure your internet connection is stable and that your browser or app is updated to the latest version. If the issue persists, you might want to try accessing the site from a different device or browser. If needed, feel free to reach out to HiBid support for further assistance. We appreciate your understanding!

Washington
1 review
0 helpful votes
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Delay in picking item
March 17, 2025

Why given 2 weeks plus to pick up item. Does it mean you don't have the item in stock? Even if you buy things online, it doesn't take that long to arrive

Date of experience: March 7, 2025
Audriana B. HiBid Rep
2 months ago

Thank you for your review, Peter. The pickup timeframe is determined by the seller, and some may have specific schedules or location constraints. It doesn’t mean the item isn’t in stock, but rather that the seller has designated pickup windows. We recommend reaching out to the seller directly for clarification. If you need further assistance, you can also contact HiBid support at 844-775-4774.

New York
1 review
0 helpful votes
Follow April F.
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Top notch!
February 24, 2025

I enjoy using Hibid more than other platforms. I find it is nice that I can keep track of current and past bids, along with watched items, with ease. I've noticed other auction sites do not have the same feature.

Date of experience: February 12, 2025
Audriana B. HiBid Rep
2 months ago

Thank you for your 5-star review, April! We're thrilled to hear you enjoy using HiBid and find the tracking features for bids and watched items helpful. We appreciate your support—happy bidding! 😊🎉

Missouri
1 review
0 helpful votes
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Good experience, easy and simple to do
April 18, 2025

Shop at home with just a few clicks and you can bid on multiple auctions in multiple states at the same time.

Date of experience: April 8, 2025
Audriana B. HiBid Rep
2 weeks ago

Thanks for the great review! We’re glad you had a good experience and found the process easy and convenient. Being able to bid from home on multiple auctions across states really is a game-changer!

We appreciate you being part of the HiBid community and hope you keep finding great deals.

New Jersey
1 review
0 helpful votes
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Still waiting!
March 16, 2025

I bid on and received my goods. The only place was Berger coins out of Loveland, Colorado. I am still waiting for three months now for items I Paid for. Just watch for reputable auctions.

Date of experience: March 6, 2025
Audriana B. HiBid Rep
2 months ago

Thank you for your review, Jerry. We’re sorry to hear you’re still waiting on your items. Each seller on HiBid manages their own auctions, including payments and shipping. We recommend reaching out to the seller directly for an update. If you’re having trouble getting in touch with them, feel free to contact HiBid support at 844-775-4774, and we can try to help facilitate communication.

Canada
1 review
0 helpful votes
Follow VINICIUS C.
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I recently made a bid and won several items on different lots. One suggestion would be to have specific and defined fields for information such as product new or used and buyer premiums. This way would be harder for sellers to hide this information in the description, etc.

Date of experience: February 10, 2025
Audriana B. HiBid Rep
2 months ago

Thanks for your feedback, Vinicius! We're glad to hear you had a good experience. HiBid already provides defined fields for product condition, buyer premiums, and other key details, but we understand they may not always be easy to find. If you need assistance locating this information, we recommend reaching out to HiBid support at 844-775-4774 for guidance. Happy bidding! 😊

Iowa
1 review
0 helpful votes
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Easy to buy and pick up
March 19, 2025

Easy to bid on items and watch to see if your bid wins! Easy local pickup Also. Nice to get mcm glassware items in exact shape as described. No nicks or cracks or breaks.

Date of experience: March 9, 2025
Audriana B. HiBid Rep
2 months ago

Thank you for your review, Paige! We're glad you had a smooth bidding and pickup experience. Enjoy your MCM glassware—sounds like a great find! ⭐🥂

Canada
1 review
0 helpful votes
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Confused
March 17, 2025

Lot #: 762 - Heavy Duty Boat Trailer Steps
I was bidding on this item, and went back to look at the status at about 1:50 To my surprise, it had closed with the final and winning bid made at 2:35, a half hour in the future.

Date of experience: February 27, 2025
Audriana B. HiBid Rep
2 months ago

Thank you for your review, Gordon. That does sound confusing! Auction closing times can sometimes extend due to the soft close feature, which adds additional time when bids are placed near the end. If you believe there was an issue, we recommend reaching out to the seller for clarification. You can also contact HiBid support at 844-775-4774 if you need further assistance.

New Jersey
1 review
0 helpful votes
Follow Brenda F.
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HiBid is easy to use and tracking our bids is excellent. I love that I get an email when I'm outbid so I can better watch my bids.

Date of experience: March 8, 2025
Audriana B. HiBid Rep
2 months ago

Thank you for your review, Brenda! We're glad you enjoy the ease of bidding and tracking your auctions on HiBid. Happy bidding and best of luck on your next wins!

Texas
1 review
0 helpful votes
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On line bidding
April 18, 2025

System is very easy to use and accurate. Like the notifications if someone outbids you.
Great feature when you win and invoice is sent

Date of experience: April 8, 2025
Audriana B. HiBid Rep
2 weeks ago

Thank you for the great review! We’re glad to hear you find the system easy to use and that the outbid notifications and invoicing features are working well for you.

We appreciate you bidding with HiBid and hope to see you in more auctions soon!

Washington
1 review
0 helpful votes
Follow Leonid H.
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Very good!
February 10, 2025

Very good,very nice! I really liked it! I'll wait for the continuation!

Date of experience: January 31, 2025
Audriana B. HiBid Rep
3 months ago

Hi Leonid! Thanks for the 5-star review! 😊 We're so glad you liked it! We can't wait to have you back for the next round of bidding. 🎉

Canada
1 review
0 helpful votes
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Good experience
February 10, 2025

Enjoyed the bidding process and everything went smoothly as always

Date of experience: January 31, 2025
Audriana B. HiBid Rep
3 months ago

Hi Rod! Thanks for the 4-star review! 😊 We're glad to hear you enjoyed the bidding process and that everything went smoothly. We appreciate your feedback and hope to see you back again soon!

Maryland
1 review
0 helpful votes
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Interrupted
February 9, 2025

I was watching the auction live and the site kept going down. It was irritating especially because I was bidding on many items.

Date of experience: January 28, 2025
Audriana B. HiBid Rep
3 months ago

We understand how frustrating it can be to experience interruptions during a live auction, especially when actively bidding. While occasional connectivity issues can occur, we’re always working to improve platform stability for a smoother experience. If you run into any issues in the future, feel free to reach out to our support team at (844) 775-4774, and we’d be happy to assist.

Thank you for your feedback—we appreciate you being a part of the HiBid community!

Puerto Rico
1 review
0 helpful votes
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Very easy process
December 13, 2024

I have been bidding on Hibids for several months now. It is a very easy process. After you set up your account, you select the auctions you want to follow. Searching for auctions is simple. The provide several different ways to search. When you find one you want to participate in. You register with that auction, select your items, place you maximum bid and it does all the bidding up to your maximum for you. You will get notifications throughout the process on items you bid on and reminders that the closing is about to happen. It's a very good platform for online auctions.

Date of experience: December 3, 2024
Audriana B. HiBid Rep
5 months ago

Thank you for taking the time to share your experience! We're thrilled to hear that you've been enjoying HiBid and finding the mobile process so easy to use. It’s great to know that our features, like the search options, notifications, and max-bid system, have made bidding simple and convenient for you.

We’re always working to provide the best possible auction experience, and your feedback reassures us that we’re on the right track. Happy bidding, and thanks for being a valued HiBid user!