Hertz.com

Rented a car for 6 days and on day one, tire issue's. Then tire issues all week and with many calls to Hertz no one ever answered & voicemail was full so couldn't even leave a message. I called several numbers and even selected road side service needed but again no answer nor option to leave message because vm was full...so disappointed with our whole experience...AND NO ONE TO TALK TOO ABOUT IT...Never again and will share with over 300 people I just work with not including entire family and friends.

Main caller line screwed up my order. After 45 minutes and giving them the new card number they canceled 1 of 3 cars I had rented. Didn't receive a cancellation email or text. Got to the airport and was forced to make a new booking at 60% over original quotes price when I was told my reservation was canceled. Was given different best possible rates by desk agent. Car wasn't ready till 2 hours after reservation. Spent over $4,000 on rental cars and was treated with total lack of care. Won't be using Hertz after that experience.

Hi, we had a very disappointing case with car rental in Italy, Venice (Hertz franchise). A clear dishonest treatment. We had a car accident (fortunately not serious damage!), and after a very detailed investigation by local police (Slovenia) who did an exceptionally professional job we got an official report, that clearly claims that it was the fault of the other driver (local) and he also paid the fees (in accordance with specific paragraph of Slovenian legislation). All the documents, including Insurance, were forwarded to the office in Italy (where the car was rented). Despite a clear-cut case, they judged that we were guilty anyway and had to pay for the damage. It wasn't even an official response with arguments. Seems like the whole documentation was just disregarded 'by definition' (pictures, police report, insurance form). As it's an apparent contradiction to the facts! Presumably, a person will not be judged to pay a fee if s/he is not guilty, doesn't s/he? The worst thing is, that when we tried to appeal to the headquarters company in the US, they didn't intervene but just concluded, that the "Local office you rented the car claims that it's your fault'. That's it. They charge the credit card and no way that they find you 'clear off'. This is a way to force a customer to pay 'full coverage' just in case. It's a trick. Be careful!

I've rented a car from Hertz Tenerife and all of the rental process felt like a trap from the beginning.

This was an intended scam from the beginning, giving me a SPECIFIC car with dents all over, the representative with absolutely no english, his scam deal offer...STAY AWAY

First of all when i arrived at the desk, the guy that served me didn't speak english nearly at all. He just asked for my documents, i've filed the paperwork, he gave me the key and very briefly, in a broken english, told me that the car has some damages but it's all recorded.
Before offering me the keys to this SPECIFIC car, he tried to sell me extra insurance. After i refused and explained that i already have an extra insurance, he then choose this SPECIFIC car which they use to scam people.
So the car is nearly new, drives well and all, BUT has loads of dents all over. Most of them you can't see when picking up the car by yourself, no representative is there when u pick up the car, because the cars are parked in an area covered with some kind of ''roof'' that makes it almost impossible to check the car paint for scuffs.
On returning the car, the HERTZ representative didn't speak any english AT ALL. He was using a phone with google translate and still there were communication barriers. He then showed me two small scratches on the car that ''were new'' as he stated. I've shown him pictures to prove they were there already. At this point he started to ask if i have extra insurance, 3 times in a row he asked, then when i confirmed, he said let's make a deal. He will charge me only for one of the small scratches and i will claim from the insurance.
This is clearly a scam, they're getting money from me, I'll claim them back and everyone is happy.
He tried to make me pay the 80Euro charge there and then so he could give me a receipt :)) Although they already had a deposit of 830Euro from me...

This is a disgrace for the company, a very bad way of doing your job as a human being and employee(knowingly scamming people) and also not the best way to end your holiday.

I rented a Standard car (Jetta) from Hertz at the Des Moines International Airport. When I arrived at the Hertz counter, the counter staff told me all that was left was a Hyundai Accent. It was the worst rental car I've ever driven. I had to drive on I-80 for 2 hours and I felt unsafe and scared. The car felt like it would fly off the road and was all over the road with steering. I would never rent another tuna can from Hertz again. It was definitely my worst car rental experience and I expected more of a quality car from the top rental company.

I had terrible experience but i went after hertz. First thing gave me a car and the tire kept loosing air. I finally gave it back to them to get another car and they try to say someone was smoking and try to charge me 400 dollars. They also went into my acct and took the money out I had no receipt I consider that stealing. The insurance had paid for the rental. But not the 400: dollars. So I wrote to hertz and got in touch with the better business bureau. And they agree to give me my 400 dollars back. I did receive it back but I will never rent a car from them. What a nightmare. Laura

On 05-15-2023 we rented the car that we booked a few days before that. We waited at their location in Oakland, CA. Airport. We were told to wait for 30 minutes so the car can be cleaned as it had just been returned. About 9 customers were waiting for up to an hour for their car. It is kind of alarm number 1 for us. They took $294 deposits on my card for a one-day rental. At 7.55 PM that was after 55 minutes, the waiter's name was called and we were given the car number and keys for it. We returned the car at about 1.35 PM instead of about 5 PM when the car was due for return. It was very dark at the check-out Kiosk. We checked the car with the phone light and found a couple of small scratches and a gravel nick on the front dash window. We had a very hard time reading the documents in the dark lot and our vision status. Gentleman asked us to mark the damaged spots and sign the paper. That we did the best we could and gentleman told us that these are small nicks and they will not look for them.( it was a 2020 model).
We were told to leave the car in between white lines on my return of the car. There were 3 people working but they told us to leave and go and that we will get the email after they scan the car and we did that. We had filled the gas completely.
We are worried that Hertz did not give us the receipt of the vehicle in good condition as we received from them. We call at certain numbers and texted various parties involved. Until 11 PM we did not get any credit back on our card or any receipt from the Hertz/Thrifty/dollar.
While worried and stressed especially after reading the reviews now, we are waiting for a happy ending to this unexpected and not needed incident.
We will update this review as it develops. Today is 5-17-2023. Please wait for progress with pictures, video, witnesses, and more evidence that we will post if needed.
I am giving 2 stars as neutral, which we will change as the end is unclear at present.
At present, we wished we had taken the Lyft instead and avoided the commotion and stress of the unknown.

The car we got was a good car, that is all that was good. We were charged a surprise $500 deposit for using a debit card, without ever being notified of such, which overdrew our account. Would have happily used our credit card if we knew that was the policy. The gas was about a half tank full when we returned it and we were charged $9.99 per gal to fill it up... $82 dollars! For half a tank! And very poor customer service. The lady I spoke with was not interested in helping me, then said I could schedule a call back from a supervisor. Never got a call back. I will not be using Hertz in the future.

Long waiting, got a dirt car, there was still spilled coffee in the cup holder, staff not helpful, if you don't like get back in line and wait 1 hour more,

Scenario: 8 am Montreal airport with reservation made two months prior---"Sorry, no cars available" OK, Try 2 downtown locations. $41 taxi later and no cars there either. What to do? "I have a family reunion in rural Quebec and its impossible to get there without a car---I had planned this trip for months and flown from London for this?" (Side note) I could buy 50 new vehicles in the Montreal area today (if I had the money) so why can't Hertz purchase enough vehicles to meet their reservation demand? Airlines get much heat (fair enough) but major vehicle rental firms too provide dismal customer service and deserve equal pressure to improve their service. With a flight one can wait for the next flight. Without a vehicle (in spite of holding a valid reservation) the customer is completely stuck! BUY MORE VEHICLES TO MEET DEMAND!

Hertz is a well-reputed car rental company; however there are some bad apples.
My recent experience at their Sugar Land Regional Airport location identified one such apple (an employee named Craig) He shouldn't be their first line of contact with Hertz customers. He is not sociable, fair, friendly or helpful. Perhaps he's not happy to be doing what he's doing.
The standard of practice in renting a car is for the staff member carefully go through the car interior and exterior to identify any problem areas and get the customer to agree on the existing defective conditions. Everything is carefully documented and agreed upon before the customer gets the keys. Not so with Mr. Craig. He didn't bother to come out of his seat and simply pointed in the general direction of the car in a fairly big parking lot. We could only find the car using the car lock key. This was the last midsize car they had so we decided to not mention about the smoke odor in the car. Big mistake! When returning, Craig had the time to come out and smell the smoke and charged us $200 cleaning fee. The three adults in our family - the only passengers - have never smoked in our lives. But he was adamant and charged us the fee, inspite of our protests. If he had taken us to the car prior to rental, the smoke issue would not be an issue. He has a poor demeaner and is unpleasant to deal with - in person and on the phone. Hertz can look into this issue and decide what further action is needed.

Couldn't get help when I really needed it. Rented a car, had an accident and had to pay for damages even though it wasn't my fault.

Had to pay for a parking lot due to kiosk being out of order (their fault). Hertz didn't reimburse the expenses, but provided me with a coupon which I don't need at all.

Rented a small SUV for week-long beach trip. Quote from Enterprise was too high, so we called Hertz. Husb reserved vehicle for entire week for $150 less than competitor. Thrilled! At pick-up on Friday afternoon, husb told pre-paying for gas would be super convenient and only cost $1.80/gal (less than typical price around us). NOT told that the $28 fill-up would have a $20 tax/fee charge attached. Husb asked at pick-up EXACTLY WHEN car had to be returned. Told closed Sat@ 12 noon and closed Sunday. "Just bring it back anytime Monday by 5 pm" was what he was told. Husb returned following Monday at 4:40 pm. At return, told there was a charge for an extra day. Agent told my husb, "We aren't in the business of renting cars for FREE, sir!" Bill went from estimate of $350 to final bill of $498! Husb paid the extra day but then called customer service when he got home. Wouldn't budge! Filled official appeal via email to be refunded the extra $150 but still haven't heard back. In the meantime, we determined that the original phone agent) booked our car for 3 days, not the full week we requested. Have over $1000 of pending charges outstanding on our credit card. To top all of this off, received a NASTY letter from Hertz in the mail yesterday indicating that legal action was going to be undertaken if we didn't return the vehicle immediately (a week AFTER we returned it!) Called Hertz... told the local office didn't close out the transaction marking our vehicle as "returned" until 3 days after we returned it... thus the pending charges and nasty letter! Side note: phone "customer service reps" on phone were AWFUL! Everyone we talked to sounded like we were inconveniencing them w/ our call! Sadly, were it not for all the bait & switch with our money, would have been a great experience. Really liked the vehicle (Dodge Journey), though it was a bit dirty inside when we got it!

I booked with Hertz for a recent trip to Orlando. I was told I would get a 4 door Ford Taurus or similar car with GPS. I was quoted an amount I would have to pay. When I got to Orlando to pick up the car, it was a 2 door compact car with no GPS. They said for $X more each day I could have the GPS and it was now more money than they originally stated. When I showed the rep the email printout of what I was expecting (which included the GPS for the week) he said he would talk to his manager. The rep comes back and looks at his computer and said "There must be a computer glitch. Let me see what I can do" He then said he would give me another car with GPS and acted as though he was giving me a better deal when, in fact, it was almost $100 more than originally quoted. It was late. I was tired. I kept telling my husband I wanted to go over to the Avis counter but he didn't listen and thought we should just get the car in case there was none available at the Avis counter. Well, guess what? The GPS did not work! We were driving around for a while to find the resort and we were not happy. The next day we saw a Hertz rental/repair shop and we went in and asked the guy about the GPS. He said it was very old and didn't know why they still have them in the cars. He did assist us though but we would have never figured how to use it if he was not there. No instructions at all.

Recently I made a Hertz.com online order via couponcabin and didn't receive any cashback as was stated. Couponcabin followed up on my order and this is the feedback I got: "We just heard back from Hertz and, unfortunately, they advised us that we did not receive credit for referring your order to them. As a result they will not be paying us a commission for your order so we are not able to provide you with cash back for it."

Seriously, why have all these offers https://www.couponcabin.com/coupons/hertz/ online and then refuse to honor them? I'm thinking... Just don't promise any offers then!

Not to mention that the vehicle I had booked wasn't available and I had to upgrade. Yes, another $60.00 over and above the $240.00 I had budgeted for.