Anita R.

I booked with Hertz for a recent trip to Orlando. I was told I would get a 4 door Ford Taurus or similar car with GPS. I was quoted an amount I would have to pay. When I got to Orlando to pick up the car, it was a 2 door compact car with no GPS. They said for $X more each day I could have the GPS and it was now more money than they originally stated. When I showed the rep the email printout of what I was expecting (which included the GPS for the week) he said he would talk to his manager. The rep comes back and looks at his computer and said "There must be a computer glitch. Let me see what I can do" He then said he would give me another car with GPS and acted as though he was giving me a better deal when, in fact, it was almost $100 more than originally quoted. It was late. I was tired. I kept telling my husband I wanted to go over to the Avis counter but he didn't listen and thought we should just get the car in case there was none available at the Avis counter. Well, guess what? The GPS did not work! We were driving around for a while to find the resort and we were not happy. The next day we saw a Hertz rental/repair shop and we went in and asked the guy about the GPS. He said it was very old and didn't know why they still have them in the cars. He did assist us though but we would have never figured how to use it if he was not there. No instructions at all.

Please don't waste your time with AmeriGlide. Believe me when I tell you I have had nothing but headaches dealing with them. My mother lived with me and so I had her Harmar stairlift moved to my house. The cable guide broke & I needed service. I could not get someone to service it. I decided to order the part, and my husband was going to try & fix it. He couldn't so I decided to return the part as there was something else wrong with the stairlift & that part was not going to make any difference anyway. I decided to get another stairlift that was not AmeriGlide because I needed to be able to have someone help me if something goes wrong with the machine. When I contacted the person whose # I was given to find out where to send the part back I was told "No refunds." I said where does it state that there are no refunds? There was no mention of it when I purchased it over the phone. He said he'll send me the policy which he never did. (The part was 8 feet of a plastic cable guide which cost several hundred dollars.) I returned the cable guide to them anyway and disputed the charge. Thank God I charged it on my credit card so you have the option of disputing it. I won the dispute because I had the receipt that I sent it back and the money was put back on my card. It is stressful being a caregiver, never mind not being able to get things taken care of when you really need it to be done in a timely fashion. Elderly people have to be able to move around and this company does not help you. That stair lift is currently on my driveway waiting to be brought to the dump.