Jenny M.

Rented a small SUV for week-long beach trip. Quote from Enterprise was too high, so we called Hertz. Husb reserved vehicle for entire week for $150 less than competitor. Thrilled! At pick-up on Friday afternoon, husb told pre-paying for gas would be super convenient and only cost $1.80/gal (less than typical price around us). NOT told that the $28 fill-up would have a $20 tax/fee charge attached. Husb asked at pick-up EXACTLY WHEN car had to be returned. Told closed Sat@ 12 noon and closed Sunday. "Just bring it back anytime Monday by 5 pm" was what he was told. Husb returned following Monday at 4:40 pm. At return, told there was a charge for an extra day. Agent told my husb, "We aren't in the business of renting cars for FREE, sir!" Bill went from estimate of $350 to final bill of $498! Husb paid the extra day but then called customer service when he got home. Wouldn't budge! Filled official appeal via email to be refunded the extra $150 but still haven't heard back. In the meantime, we determined that the original phone agent) booked our car for 3 days, not the full week we requested. Have over $1000 of pending charges outstanding on our credit card. To top all of this off, received a NASTY letter from Hertz in the mail yesterday indicating that legal action was going to be undertaken if we didn't return the vehicle immediately (a week AFTER we returned it!) Called Hertz... told the local office didn't close out the transaction marking our vehicle as "returned" until 3 days after we returned it... thus the pending charges and nasty letter! Side note: phone "customer service reps" on phone were AWFUL! Everyone we talked to sounded like we were inconveniencing them w/ our call! Sadly, were it not for all the bait & switch with our money, would have been a great experience. Really liked the vehicle (Dodge Journey), though it was a bit dirty inside when we got it!

Ordered what appeared to be a beautiful yellow dress in size 6 & 8 for my daughter's role as Belle in her 8th grade Spring Concert in 5/17. Paid for expedited shipping which was a joke because as SOON as I submitted the order, I received a notice saying processing could take up to a week. Paid $81. Received the dresses a week AFTER we needed them. Still considered keeping them since they were so cute on the website. However, in reality, the fabric was awful (felt like curtain material), the style wasn't as pictured (on website, fabric had a subtle sheen to it and the skirt had flattering pleats -- not the case!), there were strings hanging off the hemlines, and one of the zippers didn't even work. They were awful and neither of them fit my daughter. Contacted the company and learned that I had to cover shipping for returns/refunds. Paid $6.65 in shipping AND provided them with all the info they requested including a tracking number. Nothing on their return policy about shipping costs being non-refundable. It has been over a month since my original order and more than 3 weeks since I returned dresses and despite many email exchanges and a chat with customer service, still NO REFUND! And, because "the shipper has already performed their service" they are only willing to refund me $73.90 (whenever that happens!). So because I fell for this bait/switch, I can't even recoup my initial expense! Ready to call the BBB! Do not order from these people!