From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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My experience was very positive and satisfactory. I would use this site to shop again.
It took several weeks to receive the item. The item is disproportionate. Tight bodice, large bust. Disappointing.
Good good good good good good good good good good good good good good
Bra did fit perfectly. Didn't send back bc you all don't issue full refund
Very good experience. Not all companies carry larger size bras and the prices were good.
Good. Quick service and product was what i needed.
Product was as shown. Nice fit and delivery on time
Received what I ordered in a very timely manner! Thanks
Great assistance on exchange needed past 30 days due to surgery.
The two bras did not fit. Then i could not reach a person to tell i i needed another size. So i returned them. Please credit my card.
Hello DIane - Our records show you were responded to mulitple times. You returned your items and they were refunded the same day they were received. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Purchase and return were good. I wish the bras had been better quality
Delivery came a day earlier than expected and was exactly what I ordered. I was very pleased with the professional service and excellent quality of the product.
Fast and easy to order, not able to get the product at a store where I live.
I am not an on line shopper in anyway and usually the on line experience is not pleasant but this time it was simple and easy and the price was good.
BEWARE of the return policy:
My brand-new Bali bras (item # DF0082) fell apart after 6 weeks. HerRoom refused to stand behind the quality of the product and would not refund the $83 I spent. Because I had worn the items, they said they could not be returned. How would I know that the bras were defective unless I had worn them?
From HerRoom - Returned items must be in unworn, unwashed, odor-free condition, with original tags and original packaging.
Hello Jill - You are correct that we have a return policy that requires the bras be in new condition. You initiated a return and checked the box claiming your returning items were in new and resleable condition. Unfortunately, when they arrived, they had been used which is contrary to what you claimed. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Surprised to find Lantz of Salzburg night gowns since they are so hard to find in the pattern and size that one needs. Also located bra that I paid $25 more at a department store for the exact same bra that I just ordered. This is not my first order from Her Room nor will it be my last! Great quality merchandise.
I saw an add for what appeared to be very comfortable bras.
After purchasing several very expensive swimsuits earlier this year, I realized that I'd neglected to return one item (which was originally backordered by Her Room!) by mistake. The 30 day return window had elapsed by about 2 weeks -- the item was still listed on the site as current, available, and at the price I paid. I called and very politely apologized for my delay, and requested an accommodation so that I could still return the piece for a refund. The garment was unworn, tags still on, totally re-saleable. The response I received was extremely (shockingly) rude and unwavering. Worst customer service I've experienced in years -- let alone from a retailer who sells luxury goods. I'll donate this garment, and hope that it will bring someone joy. I do not expect to shop with Her Room in the future. They clearly do not value their customers as they should.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alice - Prior to placing your order our site informed you it was on pre-order along with the date of arrivial prior to checking out. We are sorry it does not fit, but the camisole is a best seller and our size chart is accurate. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager