HerRoom

I was so happy to find my favorite old fashioned white nightgown at this online store! My 1st one had been a gift and was long worn out. On "her room" it was expensive, but it was my birthday present to myself. After a long wait it arrived.
Unfortunately, it smelled extremely strongly of perfumey detergent that made my eyes water. I held my breath and tried it on. Unfortunately it was too long. I re-packaged and returned it immediately with the appropriate paperwork. After another long wait, they responded that they would not accept my return because of the strong smell! I contacted customer service but of course no one ever responded. I feel totally ripped off and angry about what they have done. Don't shop there unless you like being pick-pocketed. The WORST!

I'm not shopping with HerRoom again because of their return policy. I ordered several pairs of bras. I tried to exchange (not even return) one pair that was too small, but they refused. Worse yet, another bra from the batch fell apart in the first wash. I asked for a replacement because, clearly, it had not been well made. They refused because that bra had been worn. I did a little more research and found the bras I liked available elsewhere for less money. Now I know better.

A dear friend recommended HerRoom to me as I wear a larger size. I realized after using your Bra Fitter, I've never worn the right size bra. I've finally been able to find some really pretty bras that fit and support me well. Returns were super easy too when I was still figuring out what fit me best. I'll always buy my bras from HerRoom!

I ordered from them. They sent me the wrong size. I asked to get a FREE return slip. I have been waiting over 2 months. They say they will send it but it's just a pack of lies.
Very very disappointed. If I could give a zero I would.

I have ordered before and have been very pleased with my order. Around our area we have lost our Midway Mall, so for me at 80 years old, going a distance for my personal needs is not in my bag. I always stick to same brands, especially in the cotton panties... Thank you

I just had to spend $14 to return a bra for a better size. That makes this $30 bra cost $45 and that makes my tummy clench. I was trying to order directly from you, rather than through Amazon….but that was a mistake. I took a chance because I've worn that brand before, but not that style. We have lost so many of our local retail stores that we have been reduced to finding things online. But the return costs are killer. First I want to shop local brick and mortar, then mail order from the company, and Amazon last. But I can't afford to order from you.not when shipping costs half again as much as the product. Will I like the bra? Who knows, it hasn't arrived yet. If it doesn't fit I'm just out $45.

Ongoing help with advice from service staff, who are already setting up for cooperation and future relationships. Perfect purchases attractively fit my figure, which I picked up on the recommendations of the manager of the online store. A wide range of different products, which gives hope for the next purchase. Things were good and neatly packed.

I ordered merchandise from this company in April. After attempting to contact the company(by phone and email) for OVER a month and a half, I received an email offering me a refund (minus $10)! I think NOT! This so unprofessional! I understand that we are in the middle of a pandemic but that should be even more of a reason to elevate your customer service. When I requested a phone number or email for the cooperate office, my request was ignored. Overall, I will never order from this company again and beware if you decide to order.

It's easy to navigate, the reviews are very useful, as is the Herroom advice. I really like how I can review my previous orders going back years to make it easier the next times I shop to remember what worked and what didn't. The selection is fantastic, as is the service. I appreciate that my products are delivered in a box. Other retailers send soft goods like clothing in plastic. Everything gets beat up during delivery and the box provides more protection, and is better for returns.

They have good prices but on two separate occasions now I have ordered and then the items are 'delayed'. They give you a guesstimate when the item will be back in stock but that date comes and goes and nothing.
I waited well over a month for updates and all they could tell me was they didn't know when it would be available. They should not list items for sale if they don't have them and can't get them! Frustrating!
I will find somewhere else to buy!

Although i have made several purchases from this site 2 of the last 3 bras did not fit well. I tried to set up an online return which i could not do. I phoned on the 30th day after receipt and was told their 30 day return policy was from the shipping date. I am not clairvoyant and my crystal ball is cloudy! How am i supposed to know when they shipped? A week later and i am still awaiting a call from the company. Be WARY.