HerRoom

I really wanted to love this site because it carries the one brand I have been trying to find for a while. And while they can be pricey, have minimal discount codes, I wAs ok with that. But after my 3rd time purchasing from here and seeing it was available only to purchase and be sent emails stating my items were back ordered, given a date and that date changed to a later date twice, I'm over it. I'd like to be given a date of arrival or expectation and then actually receive my items as opposed to more later dates. I travel for work and can't just leave my packages out front. Plus they advertise things they don't even have in stock. I'm a medium, average size 8, and don't see why things are so difficult for them to get, especially if they show as available on the site. Lastly, you can read any of the reviews with 3 or less stars and see the Customer Svc department rep who is responding to the less than 4star reviews is defensive, condescending and flat out rude in some cases. Hence why they get bad customer service reviews. Shame, because I really did like the items I've purchased in the past. I would have just liked an actual date as opposed to "BACKORDERED" and then the date continuing to get pushed back. Who waits 2 months for medium sz bras...?

Size and type of undies did not pan out - way too big for me. I returned them and need a refund.

My sister ordered a pajama set for me. The pants came right away but the top took a month to get here. Then I ordered another pair and the same thing happened. Basically I have two pairs of pajama pants that got a month's worth of wear before I got the tops that match. I would have rather the order be on hold until the matching top came in than get one without the other. Just seems like poor planning...at the very least maybe ask the customer if they want to wait for shipment until it is complete.

I have been a HUGE fan of this company for years due to the variety in bra sizing. It's hard to find appropriate size and support and HERROOM does a great job. What is frustrating with the process is when exchanges or returns are made (especially when trying to figure out a new bra size) and the cost to send the product back is placed upon the consumer and it is nearly half the price of the bra. In this day and age, returns and exchanges should not cost the consumer.

Well, the fact that I found my size right away was encouraging. The price was excellent. I had night hopes until it arrived. Just looking at it I realized it was not going to tit but I tried it on anyway. I could barely get in on and I was like a volcano experience - I just started erupting everywhere and I couldn't even keep my nipples under cover. Again, my band size is 27", and my bust size is 32. That means I'm a 28DD, but clearly some has gotten mixed up in the translation, so to speak. I have to send it back.

Too few colors that are not pinkish in Rhonda Shear bras. Very little to offer after Christmas. Not much for older women.

One of my items was cancelled after waiting a month and the other I am exchanging for another size

I think you are out of touch with customer satisfaction. There should be free shipping on an exchange.

The nursing bras are pretty terrible. They make my boobs look pointy and I don't see how anyone would like them. I returned both. I also thought it was free to return but we have to pay for label. So I will stick with Amazon

These are the most sexiest bras ive ever seen thank you but after getting them not what they seem in pictrues panties size l my wife wears these are more like a medium not going to fit mis leading

I had to return some bras that were not going to fit me. Not only did I have to pay for return shipping, I had to follow up a month later because I had not actually been refunded yet. I did eventually receive my refund and the email response I received claimed this was an isolated issue with the bank, but a quick google search tells me that this is a regular issue. Buyer beware.

Your review responses seem to be on the defensive when a customer has a less than satisfactory experience with the product. I don't like that. Never saw an apology. Didn't used be like that but it been over a year since I made a purchase. Not a good look!

Did Not receive my complete order I received two items after washing 3 times one panty totally unraveled poor workmanship.

Extreme delay in receiving order from stating merchandise was in stock, it ended up taking 3 months

I ordered the same size and make bra that I've worn for a couple of months, but in a different color. When I put on the bra the band felt tight, but I wore it for half a day, until I finally took it off because it was so uncomfortable. I compared the band on the new bra with the one that i bought a few months ago. Band on the new bra was at least one inch smaller. This product is defective and I cannot wear it.

I was able to find one style bra that is available for my needs, but it's disappointing not to find more choices in my size that I can wear (disability/medical reasons); and the one kind I found wasn't offered in the color I wanted. The second choice is only in 3-packs, which is what I had to do and am not thrilled with that. The searching and buying process on the site was easy.

The items I ordered took way too long to arrive. Order placed Feb. 27 and delivered July 7. A single item was delivered right away but did not fit.

I attempted to return an item but the 30 day return period had lapsed.

My delivery was delayed for over a month due to back order. I called In and changed item color which was delivered in 2days. Awesome job!

I just had to spend $14 to return a bra for a better size. That makes this $30 bra cost $45 and that makes my tummy clench. I was trying to order directly from you, rather than through Amazon….but that was a mistake. I took a chance because I've worn that brand before, but not that style. We have lost so many of our local retail stores that we have been reduced to finding things online. But the return costs are killer. First I want to shop local brick and mortar, then mail order from the company, and Amazon last. But I can't afford to order from you.not when shipping costs half again as much as the product. Will I like the bra? Who knows, it hasn't arrived yet. If it doesn't fit I'm just out $45.

Prompt and curious. Was told I could return with an $8 charge at your end so I chose to send I and pay for it myself. Big Mistake. You would have been cheaper.

Did not receive complete order. Why am I being asked if I received my shipment, but this survey isn't asking me about that, when the email said something different...

I ordered 2 bras and one pair of panties. The panties shipped right away but the bras took a very long time. I received an email telling me one of them was ready to ship and it did not show up until I inquired about its whereabouts. It took weeks to get the one bra. I was told a number of dates in regards to the 2nd bra, I even got an email saying it was getting ready to ship and then I got another email saying that they did not know when it would ship. I finally canceled the order after months of waiting.

I wish you still included a return label in the shipping package. One of the bras ordered did not fit, but I did not have time to call and request to return the merchandise. When I first started ordering from HerRoom many years ago, a return label was always included. You should go back to that practice.

I ordered mistakenly ordered 3 bras. Call project services, explained my problem. Was told the bras could not be returned, no exceptions, rather rudely. The experience was unpleasant so I will not return as a customer. And I have 3 bras that I can't wear.

I mistakenly ordered 3 bras. Call service department and as told that the bras could not be returned, that was the rule. Even tho I had not worn the bras, one tag was still on the bras, one had been removed. The rep was rather rude. It was any pleasant experience so I most likely will not order direct from this company again. I’ll buy through Amazon where products can be returned hassle free.

Ordering was easy, the photos did not help at all. The bra turned out to be a push-up bra and so tight it looked like I was popping out on top. The band around the back was smaller than it looked like in the photo. Also, after making my purchase I found the same bra at Kohl's for less. I ended up at Target for the bra and panties.