From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Love Vanity Fair. Still searching for my correct size
Very pleased. I have ordered before and will do so again
Ordered exactly what I wanted. Offered me a discount code to put in at checkout. Very disappointing when it didn't work. Almost cancelled order. If this happens with another order I'm done here.
Ordering was easy, but the estimated arrival was inaccurate. It took a few days more than I expected, so my advice is expect the longer timeframe and be patient. I've had this style bra for a few years, it is good for the price.
I had been in search for slips and found this site. I liked the material and how it came in different lengths for I prefer anywhere from 28-30 in slips. I just didn't like the fact the site didn't specify it was back ordered until April 22. So I t would be a few weeks before I even got an email that my stuff would ship out. For I purchased them in the end of March
It was really easy to find different length for the slips. Hopefully it works out for me. Thanks!
Great high quality products! Arrived in a timely manner! Very satisfied!
HerRoom has a great collection of bras most of which I can't find anywhere else. Anytime I've had to deal with them for returns etc they've always been great. Highly recommend!
Bras took too long for delivery. I spoke to customer service rep and said she couldn't help me with that info and I had to contact another rep. Didn't know what that meant so I did nothing. It took about 2 - 2 1/2 months to receive bras.
Hello Karen - You have a highly unusual bra size. We made you aware that your order was on pre-order throughout your shopping experience. You placed your order on 3-13-24 and we shipped it to you on 4-10-24 - slightly over 1 month later and within the promised timeframe provided to you prior to placing your order. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
The transaction proceeded smoothly online.I received the bras I ordered, on the date which I expected.
Was sent the wrong size, mislabled, one band-size too small bra. Had just ordered the identical style from the manufacturer so knew the exact sizing. Despite providing photos to Herroom, showing the clear difference, Herroom said the darker color they sold me just LOOKED smaller because of the dark color. What a scam.
It is now over a month since my order was placed. I am still getting the following message
'LABEL CREATED
05-06-24,08:28 PM
Currently awaiting package.
A status update is not yet available for your package. It will be available when the shipper provides an update or the package is delivered to the shipper.'
I have no idea if shipment has taken place or when i might receive the goods.
I like to surprise my wife with new intimate apparel and Her Room has a great selection.
Fast delivery! Exactly as described!
Love the slip!
The website is easy to use, customer service is reliably helpful on the rare occasion they're needed, and delivery is as expected. I've recommended this site to a number of friends and family due to their large variety of bras and swimwear, consistent quality, and on time delivery. I've made a number of returns as well with no problem. Highly recommend.
I have specific needs in bras that make bra shopping difficult but Herroom has the selection I need. I've found a variety of colors as well. When I've had to make the occasional return it has been easy to do. I recommend this site to family and friends regularly.
I ordered 2 bras. I got the first one in a timely manner-the 2nd was on back order. The first was too small and I sent it back almost immediately! It took quite some time and a couple phone calls to get my refund. I have gotten the 2nd and it's ok, not my favorite bra but fits. I was disappointed about the refund time and lack of notification on the refund.
I placed my order Friday, February 23; it took till Friday, March 8 for the shipment to occur and there was no communication in between. The shipment finally arrived Friday, March 15. Three weeks from placing the order till receiving the order!
I didn't receive notice about the expected delivery of the one backordered item till Friday, March 15. I finally received the backordered item Tuesday, April 2.
One item in the first shipment had to be returned, which I did on Monday, March 18 after receiving the Return #. But I did not receive credit for the return until I phoned *******955 on Wednesday, April 24.
Her Room used to be much more responsive and timely!
Hello Jennifer - Thank you for your feedback, and we are sorry for the delays with your orders. Our records show that we sent you several status emails on your pre-ordered items which were identified to you prior to check out. And our records show your return was received and processed on the same day of receipt. Again, we apologize if you feel you were not informed.
Kind Regards,
Wilma
Customer Service Manager
Love how I can quickly look at past orders to find styles and their sizes that I own and want to reorder!
Item looked exactly like pictures and was great quality. Perfect match for swim set I purchased for vacation and top didn't fit right, but I loved the bottoms. Took a chance and it worked out perfectly!
There are so many things wrong with this place. Their website is very old-fashioned and not user friendly at all, and their customer service, at least by email, was horrible in my experience (took 3 days to respond only to give me another customer's info, when they had the correct order #, how does that happen?). Chat is great … when available, which is not that often regardless of the hours they post. I bought an item that ended in back order and they never informed me, until I finally contacted them after not receiving a shipment notice for several days. It was my first time -and definitely my last- shopping here! Big mistake. Avoid it! It's been a horrible shopping experience, very time-consuming and frustrating.
Hello Viviana - Our site is brand new and state-of-the-art. We reached out to you several times requesting a correct address. You never responded, so we canceled your order and promptly refunded you. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Hard to navigate with pop-ups, annoying distractions, takes too long
Best service. Their products are very nice and delivery is very fast!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sheannah - Throughout your purchasing journey on our site, We posted 4 times that your item was on "pre-order" with a ship date the week of April 22nd. We even gave you a pop-up at check out that you had to close before completing your purchase. We are sorry you did not see all of our notices.
Kind Regards,
Wilma
Customer Service Manager