HerRoomReviews 3,671

I wanted to point out the response by Wilma from Herroom to my review. She slanderously stated that I was deceptive, and I want to make sure all of you take a look at what she had to say! Its really unbelievable. She also stated that I was disrespectful by calling in to make sure this was taken care of?! Wow. I had to call several times in order to get these items refunded! Let me assure you that everything I said in my review was true, and this company is the absolute worst that I have ever dealt with in my life. There is zero customer service! These people flat out accuse YOU if there is any problem with an item! Unless you feel like going through what I went through to get my items refunded (there were several that I sent back with the one defective one), then DO NOT BUY FROM THIS COMPANY. Its clear by Wilmas response to me how they treat their customers they do not care to please you or make things right. Im thankful that I was able to somehow get them to refund me, but it was the worst online experience Ive ever had. (EDIT: I didn't realize that writing this would delete my old review... but you get the gist. Summary is that they had NO intention of taking back my defective bra. NONE. I was literally going to have to keep it and eat what I spent! I guess my persistence (which Wilma called 'disrespect') was what granted my actual return. As you can see, Wilma asked me to shop elsewhere... LOL... which is NOOOO problem! NO WAY I would EVER order from this ridiculous 'company' ever again! Rude, accusatory, lying, thieving jerks!

I wish I had read these reviews before ordering from this company! I made a return of a top and bottom, having only tried on the top which was too big. Much to my surprise I received it back in the mail saying it was too "dirty" or used. I can't remember the wording on the card. Umm hello. There was nothing wrong with it and all the tags were intact. I order things online quite a bit and have never run into this situation before. This company will never last with this arbitrary return policy. I myself will never order from them again! They had also sent a "gift" coupon of 20 dollars with my original order, so I decided to use it on some panties which I knew I wouldn't need to return. Guess what, when I tried to use the coupon it said it was invalid. Lesson learned. I will order from Bare Necessities next time.

Site looked good so I ordered two bras, which with shipping came to about $110.
Nothing fancy. I just wanted two bras that would fit comfortably as I am a 48C and high street bras only accommodate 48 from a DD cup it seems.

The bras took 20 days to arrive -whichI do not have a problem with.

The two bras ordered were exactly the same size, both 48C but totally different cup sizes when they arrived. The Molded Lift Push Up Underwire Bra - 46C - Red ******* HAS to be at least what I would consider a DD cup if not a E cup! The cups are outrageous and HUGE nothing like a C - and does not even come close to fitting me. Unwearable and officially the worst bra I have ever purchased.
The other Elegance Stretch Lace Front Close Wonderwire Bra - 46C - Blue *******, was smaller cup sized comparably than the first, so a slightly better fit - but still a little on the large size in the cup (probably a D Cup) which means zero support (the whole point in wearing a bra).

Neither bra, in my opinion, were worth anywhere near the money spent.
I've had better buys direct from China for less than 20% of the money charged.

VERY dissappointed with the size, the fit and the quality. So much so that I actually went out of my way to look for a feedback forum to warn others about this site.

In future, I shall search out feedback before buying from an unknown site on line again. Had I read these reviews first, I would never have purchased. I will not be buying from here again sorry and recommend people read the reviews first.
I guess there is a reason why their website has no feedback forum.

I ordered size 10 which in the normal world of sizing is about a medium. I have the same item on which 10 plainly printed. I received a size10/3XL. This is the way they size on the sizing chart. When ordering the sizing chart is to the side and you must go to that to see their SPECIAL sizing. So when a size 10 is ordered you automatically the size 10/3XL.
When I requested a return/exchange and a credit on the shipping it was FLATLY refused. There was no discussion just a canned speak about this is the acceptable sizing chart... basically Tough Luck Lady. We filled your order. You pay shipping!

I spent well over $1,000 in the last few months buying bras at HerRoom. I just got professionally fitted at a boutique in town so I have bee on the hunt for the perfect bra. I am past the 30 day return policy to return 3 bras that I never even tried on. With so many other companies offering a 60 (or more) day return policy, there is no reason to continue to give my business to HerRoom. I will shop at Nordstrom. Their return policy is amazing and they have a large selection of bras.

I ordered a bra that I have loved in the past. This one came with a bumpy seam down the center of it. My husband said it looked like I had 3 nipples. I thought that by washing it the fabric would soften and the bumps would go away. They didn't... while it is past the 30 days return policy i was just asking for an exchange. They said that since it was washed i couldn't return it. What company doesn't stand by what they sell anymore? I wish I would have looked here first, I wouldn't have ordered from this web site & i don't recommend the you do either.

I really wish I would have been smart enough to read these reviews BEFORE I placed my order for TWO $87.50 bathing suits! I am very unsatisfied with how my returns were handled. I too, as many others, rec'd a message that my 1st return was not up to "HerRoom Standards" which is a bunch of BS! I never even tried the poorly made suit which was ordered in a 38DD size & clearly by looking at the suit, you could tell it was more like a 34B cup size. Therefore, not only did they not accept my return, they supposedly offered me a $60.00 store credit, but ironically I never rec'd the email re the store credit. My question is why in the hell would I purchase something else from this place?!?!?!?! When I called to complain, I asked that the store credit be re-sent to me, which they did, but it had expired. NEVER EVER again would I order from this place, not only got screwed in my return, but had to pay the shipping too! Rip Off City! I will also be filing a complaint/review with the BBB.

A month back I ordered two items from this company. I was happy with my purchase. I did not ordered anything else from this site. This month I saw a charged on my credit card of $ 37.80 and I received one of my previous purchased products on the mail. I was surprised how these people saved my credit card information to charged for products I did not order. Now I have to pay to return this item and dispute this charge with my credit card company. Scary site to do business with.

I ordered a long line bra to wear under my dress for my daughter's wedding it arrived in a silk bag in a box with the tags attached, I tried it on to large in the breast area back in the silk bag boxed up mailed back same day, I thought that was it, nope... they returned the bra to me what the... I called. Customer service less than curteouis I said I don't understand why you sent this back to me. The customer service rep, oh it had a stain on it... what are you serious? No there is no stain, what a sham stay away be warned!

Ordering from HerRoom was good---until my third time ordering from them. I got 2 items very inferior to what I'd received before. I expected Customer Service at HerRoom to understand and either replace or refund me, but their rep "Amanda" made it clear that while the company was very happy to take my money, they were not willing to stand behind their merchandise. I was informed that even though it was poor quality, they would not take it back. I was stuck with it. HerRoom is definitely not a company I plan to patronize again.

I ordered a long line bra and extender because I needed an undergarment to wear under my dress for my son's wedding. The bra did not fit - way too big in the cup but the band size was good so I didn't even open the package containing the extender. I placed the bra back into the original package WITH ALL TAGS INTACT. They only gave me credit for the extender and sent the bra back because it was USED (with the tag that was still on the garment when I returned it ripped off). Apparently once you try an item on it is yours. So I wouldn't order anything from them unless you are completely sure it will fit - otherwise you are screwed!

I just received a reply to my neg. Review of Herroom from Wilma a herroom representative. In their so called photos of the items I returned they stated that the Sports bra had the popping of the stitches. Wrong, they must not of had very good pictures. The nude blush bra (1296) far from a sports bra had the stitching problem which WAS not there when I returned it to them. They also stated the light blue bra had the numerous stains. Wrong again. I wonder who takes their photos?

I purchased a variety of different size/style swim suits for my daughter to try. She tried on all the tops and none of them worked, so she never tried any of the bottoms on. We returned all items within the time allowed. There was one top that was on back order, so when I received the back ordered item a month or so later, there was one of the bottoms that I had returned with no explanation included with the backordered item. I called and the customer rep told me that the bottom had not been returned in the original condition, so they couldn't accept it as there was a stain on it. First of all it wasn't even tried on, second of all it isn't a stain, it's a small defect in the material. I was told the decision was final, and of course they don't have any supervisors to talk to. So my decision is also "final", to not use this company ever again. So now I am stuck with a $32 swimsuit bottom. How do you even know if you are getting a new or tried on item? They will tell you it is new every time. I see from these reviews there are many others with similar experiences, I wish I would have checked the reviews prior to doing business with this company. And I will for sure check reviews going forward. So buyer beware!

I placed an order, told that part of it was backordered ("stock in any day" it said) with no specific date given. Three weeks later, and having heard nothing, I called. Stock may not be in for another 3 weeks. Was told: "no guarantee, we don't give guaranteed backordered dates."

Also, at the time of the order, I was offered a 10% discount if I signed up for the newsletter. I closed the window at the time. It did not show up again as an option when I placed the order, though at that point, I would have selected it. I have been sent the newsletter anyway since ordering. I called to ask for the 10% discount and was told it could not be granted because my order had shipped. When I said only half has shipped, she then said, well you cannot have the 10% because you already placed your order.

Talk about POOR customer service. My first and last time with this company. You would think they would know better than to do business like this in this day and age. (I wish that I would have checked a site like this first before placing my order!)