Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Great and speedy service. Perfect fit and quality was wonderful.
The information that I have received from this site is helpful. As a straight man that fancies women's knickers is my happy place
My favorite bra is an unusual bra by Wacoal,"Body by Wacoal", a front close racer-back. I wear a 36 DD. I am over 80 years old and relatively skinny. This bra is hard to find even in the US and I have now moved to the U.K. Her Room has it and ships to the U.K. It takes a while to get here but it always does.
HerRoom the fitting room has proved to be invaluable in assisting me finding my correct sizes, the choices and suggestions have made choosing my clothing both stress free and a pleasure!
I shop from New Zealand with Herroom for the best fitting bras available for women with a generous bust
For beautiful good fitting quality bras
I love browsing all of the pretty clothing. No place better to get my new bras, panties and other foundation garments from.
I just love to shop at this site. So many Bras, Panties and other stuff to choose from.
Easy, Quick, and pleasant. Product that I purchased, was exactly what I was looking for. Thanks for the great experience. Will do it again.
Quality merchandise! Timely delivery. Great experience!
I'm so disappointed that the "Alice" bra has been discontinued. It was the most comfortable, most supportive, full-coverage bra I've ever purchased! Please, please, please bring it back…or at least let us know if it can be purchased somewhere else! 😞
I called your Customer Service person who was so helpful. She helped me find the best minimizer bras in a larger size and fit for me than were shown on the feature page.
Website slow. I had a hard time getting it to take new phone number in billing address.
The only thing I find interesting is everything I like to purchase is always sold out or unavailable..
Happy with the service but always low on selections I want
Most of my purchases have been great. Most bras, panties, etc are on expensive side so I try to take advantage of sales. Wish they were more frequent.
Wonderful on my 80-year old bride (55 years). Can I say more to endorse my satisfaction?
Love the selection for all types! Products came promptly and were exactly as described.
As in the Title; Excellent products and Service. Thanks.
Items were received as pictured and denoted. Communication updates regarding orders, shipping and any delays were provided as orders progressed.
I am pleased with the service and the products. Sometimes shipping is a longer, but it always arrives safely.
Have purchased several of the Wacoal sports bra for daily use. Love the adjustable straps to get a perfect fit and the underwire placement on the outside for comfort and support.
Good selection of products but wish all bras offered had back views.
I understand back ordered but the date keeps changing. I know I could have canceled but I keep thinking it will be here week after week. Other than that, I have been pleased with shipping and with the assortment.
Answer: Good morning Laura - Welcome to HerRoom, and thank you for your question. We have an easy 30 day return policy. Our one stipulation is that the items be returned in new condition. Given that we sell intimate apparel, it's important that our inventory remains pristine. We therefore do have a very thoughtful inspection process to insure returns meet this standard. The lion's share of our returns are accepted. Those that are refused represent currently 0.0127% of our total returns received year-to-date. I hope this answers your question. Fond regards, Wilma Customer Service Manager
Answer: Hello Mary - Welcome back to HerRoom! Thank you for your communication, and we apologize if you have not been receiving updates. May I please have an order number? I'd be happy to look into your order status. WE wish we had more control over carriers. Please let me know if you have any additional questions; I'm happy to help! Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. Sincerely, Jacqueline Wells, Client Services
Answer: Hello Sally - if you just want a smaller band size while keeping your same cup volume, move from a 36H(D5) to a 34I(D6). The problem, however, is that this bra does not have a larger cup size in this style. I therefore would not suggest this bra for you.
Answer: Angel, We apologize for the inconvenience. Would you please send me the order number and any details to me? My email is ed@andragroup.com.
Answer: Hello again, Christine. I wish you had mentioned that you do not live in the USA. We do not provide 2nd day air to the UK. We use a third party by the name of Borderfree who handled your shipment to the UK and provided you with tracking information. IF you feel your package did not arrive as promised, please review their emails to you for guidance on who to speak with. Fond Regards, Wilma Customer Service Manager
Answer: Hello Christine - First, my sincere apology for not responding sooner - completely overlooked this. I am sorry. An order on Sunday, February 25th for 2nd day air should have arrived on Feb. 28th. IF this is not the case, please contact us immediately at 800-558-6779. Fond Regards, Wilma Customer Service Manager
Answer: Good evening Jennifer. Our marketing team responds to yelp. This is the reason for the discrepancy in the color of the stain on your item. Our apologies. Marketing does not have access to our photography taken of refused returns. Regards, Wilma
Answer: Hello Tamara - We have a simple return/exchange process. Simply log into your account and initiate a return/exchange. Our system walks you through the process and then print out a return label at the end. I hope this answered your question. Fond regards, Wilma Customer Service Manager
Answer: Barbara - could you please provide me with your order number? This will help me to better research your return. If we are looking at the wrong order, we will absolutely make this right. Thank you. Wilma Customer service manager