From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
HerRoom has good service and great deals on the products they sale. I am very satisfied with HerRoom and will continue to shop with them.
Excellent!
There were plenty of choices to choose from.
Placing order was easy.
Price was exceptional.
Didn't take long to receive my order.
To long to get order. But my sleeping gown were great
Easy to find good prices on name brand items. I am a fan of lots of sort and filter options, so I can find exactly what I am looking for quickly. I think this should be a top priority for businesses with websites.
Balconette bra ordered in the size I've worn in other brands for years-36c. Will need a 36b Iin this style. And will have to pay Macys shipping again. Have ordered other Adore me items and they've been very nice and well made (panties).
My order was easy to make and was delivered in a timely manor in good condition. I am a saisfied customer.
Great Products and service over the past few years.
Will continue buy from Her Room
I recently purchased 2 bras. The first bra (Elomi EL 4380) I received included a card that said I was a D8. The back ordered bra received a week or so later (Fit Fully You) said I was a D5. Due to this inconsistency, I have no confidence in the UCS. Although I returned the first bra due to improper fit immediately, I was still charged a restocking fee. Because I am hard to fit, it would be nice to have better help available by phone or chat (not a bot) to assist so I don't spend hours surfacing through information I'm not interested in. I did not find your phone customer service personnel very helpful or accommodating.
I have no problem with this eshop, everything was ok
Over the years I have ordered from HerRoom and found items I couldn't find in stores. My orders have always been correct and exactly what I purchased, packaged nicely, promptly delivered and always at a good price. I will continue to make purchases from them.
I'm a 38-HH, I and I cannot walk into a store and purchase a bra. HerRoom makes it possible for me to find my needs. They have a nice selection of swimwear too!
Love this site. I'm able to quickly find my size at a reasonable price.
Her Room offers ease of shopping on their website with many brands and sizes available. If you have any questions, answers can be found on the website or by calling customer service. Orders are shipped quickly and, if a return is necessary, returns are made very easy. Her Room is my choice for my hard-to-find bra size. I am always happy with my orders.
HerRoom has an excellent selection and tutorials on how to measure are invaluable. Thank you for carrying sizing for fuller-figured women.
Ordering through your site is very easy and comfortable. I will continue to use your company as soon as you have my Only Hearts items back in stock.
The chat room people are experts at fitting and helping me buy exactly what I need and they are so kind!
Also there is a huge selection!
Herroom provides plenty of information about each product. This gives you confidence that you are making a good selection.
Nice to feel relaxed after you have made your purchase!
High quality comfortable material made sports bra for large breast curvy body women. Recommend.
I am very familiar with the product. HerRoom had such an excellent price that I purchased a large quantity. I was disappointed in delivery. It took approximately one month to receive my order.
Product was as described. Came in good timing! Will most definitely do business again in the near future!
On my order I didn't list the size correctly. After releasing the order I realized that the wrong size was listed. I immediately sent a message to change it, both to the website and in response to the order confirmation email. They responded that they could not change the size. I had just placed the order, so it had not shipped, in fact they only had two in stock, so the remaining pcs have still not shipped eleven days later. They refused to change the size on either shipment, even another I sent another message about changing size on the second order. I under that it was my mistake for not noticing the size listed, but it would be an easy change on their end. Very poor customer service.
We were constantly being given another date and another date. Questions were not being answered as to the REAL availability of the product.
Hello Maryann - Your order is for Hanes Hosiery and when you placed your order the items were on pre-order. Hanes hosiery has been having delivery and manufacturing issues. We have kept you informed with the delays and we have sent you 5 emails updating your order status. The good news is that our buying team ultimately was able to get inventory and your order was shipped and delivered. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Plus Size Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Debra - We appreciate your comment. We feel that we kept you very informed on the status of your pre-ordered hosiery by Hanes iwth 2 status emaila. Hanes Hosiery has been having delivery issues and was not shipping for several months. The good news is that you got a great price and we were able to finally source your items for you. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager