Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
I lost over 100 lbs and the person I talked to helped me get the new size I needed. I've bought from you before. The first ones I bought were 56DDD (3 years ago I believe)and these new ones are size 43C! They are very comfortable! I will continue purchasing my bras from your company as I am VERY satisfied with their style and comfort! Very durable!
Disappointed overall. Shopping on line is very frustrating for Seniors. Wished we had decent mall again.
Details on each item explained very well so shopping goes quickly so shopping goes fast.
I love the service, the bras, the blogs, and the ease of ordering. I wish there were actual sales on the standard colors of the wacoal bras. Not just the odd colored ones.
Shopping on this site is always easy. I love how they keep my records of past orders.
I have shopped from Herroom for years. Good stock, useful information, easy returns.
I was very pleased with the chat assistance I got choosing the type and style of bra that would work well for me. Ordering was easy and clear. I ordered multiple sizes to ensure the best fit; I did send a return of two of them, but I've never been credited for them. I suppose they might have been lost by the USPS. Usually, I find HerRoom to be fast and efficient with relatively speedy fulfillment of orders and on returns.
Ordering process was fine and I realized shipping from subcontractors is out of your control, but I waited an extraordinarily long time to receive my order. I was on the verge of cancelling when I received notice that it had finally shipped. Even then, it was a long time from "shipping" to receipt.
The nightgowns I bought were just what I've been looking for and at an excellent sale price. I only wish there had been more of them still in stock. Also that it hadn't been under the free shipping minimum.
I appreciate your selection of stockings, especially Hanes brand.
Purchased 3 Bali bras that fit well and very comfortable. They looked good under my thin blouses.
Happy to be able to buy a very comfortable bra and several colors.
Great company to purchase quality under clothes. Excellent descriptions of bras as they pertain
To women with certain "challenges". It's nice to know material composition, and measurements of certain part of the bra. Returns are somewhat prompt and the pre-paid return label makes it easy.
Twice I have tried to order 36G size bras And gotten 36D one time and 34 D the other time way off the size I ordered. I've never had this much trouble trying to get the size I needed before Otherwise, I've been happy with your products
Good product options/prices and good shipping updates if something isn't available.
Site is Easy to navigate. Great selections.
Good information about the products.
The return process is easy.
The website is easy to navigate and add filters if needed. Delivery has always been prompt and returns are easy.
Fast delivery right product every time no
Need for customer service love this store
This is the only place I have been able to find this style of bar. Wish I could have gotten all white but that option was not available at the time of purchase.
I love everything I have purchased except one issue. Not all styles are available in all sizes.
I very much like the quality of the materials. Prompt delivery too. I only have one issue range of sizes for some offerings are limited.
It. Took a really long time for my delivery. I am very satisfied with product.
I had a problem with updated credit card. Eventually you sent reminder and I re entered info and worked? I have no idea what happened.
So glad to find this site. I like certain vanity fair products that I can't find anymore in stores, so this is my go to place. So glad I found it. Service & delivery is quick also. Great place and good prices too.
Great and speedy service. Perfect fit and quality was wonderful.
Answer: Good morning Laura - Welcome to HerRoom, and thank you for your question. We have an easy 30 day return policy. Our one stipulation is that the items be returned in new condition. Given that we sell intimate apparel, it's important that our inventory remains pristine. We therefore do have a very thoughtful inspection process to insure returns meet this standard. The lion's share of our returns are accepted. Those that are refused represent currently 0.0127% of our total returns received year-to-date. I hope this answers your question. Fond regards, Wilma Customer Service Manager
Answer: Hello Mary - Welcome back to HerRoom! Thank you for your communication, and we apologize if you have not been receiving updates. May I please have an order number? I'd be happy to look into your order status. WE wish we had more control over carriers. Please let me know if you have any additional questions; I'm happy to help! Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. Sincerely, Jacqueline Wells, Client Services
Answer: Hello Sally - if you just want a smaller band size while keeping your same cup volume, move from a 36H(D5) to a 34I(D6). The problem, however, is that this bra does not have a larger cup size in this style. I therefore would not suggest this bra for you.
Answer: Angel, We apologize for the inconvenience. Would you please send me the order number and any details to me? My email is ed@andragroup.com.
Answer: Hello again, Christine. I wish you had mentioned that you do not live in the USA. We do not provide 2nd day air to the UK. We use a third party by the name of Borderfree who handled your shipment to the UK and provided you with tracking information. IF you feel your package did not arrive as promised, please review their emails to you for guidance on who to speak with. Fond Regards, Wilma Customer Service Manager
Answer: Hello Christine - First, my sincere apology for not responding sooner - completely overlooked this. I am sorry. An order on Sunday, February 25th for 2nd day air should have arrived on Feb. 28th. IF this is not the case, please contact us immediately at 800-558-6779. Fond Regards, Wilma Customer Service Manager
Answer: Good evening Jennifer. Our marketing team responds to yelp. This is the reason for the discrepancy in the color of the stain on your item. Our apologies. Marketing does not have access to our photography taken of refused returns. Regards, Wilma
Answer: Hello Tamara - We have a simple return/exchange process. Simply log into your account and initiate a return/exchange. Our system walks you through the process and then print out a return label at the end. I hope this answered your question. Fond regards, Wilma Customer Service Manager
Answer: Barbara - could you please provide me with your order number? This will help me to better research your return. If we are looking at the wrong order, we will absolutely make this right. Thank you. Wilma Customer service manager
Hello Carla - I have looked at all your orders with us. I think your comments about getting different sizes could be another company. We do not show sending you anything in these sizes and there are no notes on any of your orders stating a wrong size was sent. I hope this answers your question. And, we appreciate your business with us very much.'
Kind Regards,
Wilma
Customer Service Manager