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HerRoomReviews 3,671

3.6

From the business

Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.


herroom.com
Founded in 1998
Dallas
+29
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HerRoom Reviews Summary

The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

value
730
shipping
736
quality
2,006
This company responds to reviews on average within 1 day

Instant Feedback

59,351 reviews
Pennsylvania
1 review
0 helpful votes
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4 sizes smaller bras
June 13, 2024

I lost over 100 lbs and the person I talked to helped me get the new size I needed. I've bought from you before. The first ones I bought were 56DDD (3 years ago I believe)and these new ones are size 43C! They are very comfortable! I will continue purchasing my bras from your company as I am VERY satisfied with their style and comfort! Very durable!

Date of experience: June 3, 2024
New York
2 reviews
0 helpful votes
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Disappointed
June 13, 2024
Updated review

Disappointed overall. Shopping on line is very frustrating for Seniors. Wished we had decent mall again.

Date of experience: June 3, 2024

Good service
April 21, 2024
Previous review

Details on each item explained very well so shopping goes quickly so shopping goes fast.

Date of experience: April 11, 2024
North Carolina
1 review
0 helpful votes
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Great products
June 13, 2024
Updated review

I love the service, the bras, the blogs, and the ease of ordering. I wish there were actual sales on the standard colors of the wacoal bras. Not just the odd colored ones.

Date of experience: June 3, 2024

Always easy
October 27, 2019
Previous review

Shopping on this site is always easy. I love how they keep my records of past orders.

Date of experience: October 27, 2019
Oregon
1 review
0 helpful votes
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Years of shopping
June 13, 2024

I have shopped from Herroom for years. Good stock, useful information, easy returns.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Very helpful.
June 13, 2024

I was very pleased with the chat assistance I got choosing the type and style of bra that would work well for me. Ordering was easy and clear. I ordered multiple sizes to ensure the best fit; I did send a return of two of them, but I've never been credited for them. I suppose they might have been lost by the USPS. Usually, I find HerRoom to be fast and efficient with relatively speedy fulfillment of orders and on returns.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Shipping Delay
June 13, 2024

Ordering process was fine and I realized shipping from subcontractors is out of your control, but I waited an extraordinarily long time to receive my order. I was on the verge of cancelling when I received notice that it had finally shipped. Even then, it was a long time from "shipping" to receipt.

Date of experience: June 3, 2024
Indiana
1 review
0 helpful votes
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Great nightgowns
June 13, 2024

The nightgowns I bought were just what I've been looking for and at an excellent sale price. I only wish there had been more of them still in stock. Also that it hadn't been under the free shipping minimum.

Date of experience: June 3, 2024
Pennsylvania
1 review
0 helpful votes
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Purchasing stockings
June 13, 2024

I appreciate your selection of stockings, especially Hanes brand.

Date of experience: June 3, 2024
New York
2 reviews
0 helpful votes
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Comfy
June 13, 2024
Updated review

Purchased 3 Bali bras that fit well and very comfortable. They looked good under my thin blouses.

Date of experience: June 3, 2024

Easy to order if you have the bra name and style number.
November 4, 2019
Previous review

Happy to be able to buy a very comfortable bra and several colors.

Date of experience: November 4, 2019
New York
1 review
0 helpful votes
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HerRoom
June 13, 2024

Great company to purchase quality under clothes. Excellent descriptions of bras as they pertain
To women with certain "challenges". It's nice to know material composition, and measurements of certain part of the bra. Returns are somewhat prompt and the pre-paid return label makes it easy.

Date of experience: June 3, 2024
Kansas
1 review
0 helpful votes
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Twice I have tried to order 36G size bras And gotten 36D one time and 34 D the other time way off the size I ordered. I've never had this much trouble trying to get the size I needed before Otherwise, I've been happy with your products

Date of experience: June 3, 2024
Wilma W. — HerRoom Rep
over a year old

Hello Carla - I have looked at all your orders with us. I think your comments about getting different sizes could be another company. We do not show sending you anything in these sizes and there are no notes on any of your orders stating a wrong size was sent. I hope this answers your question. And, we appreciate your business with us very much.'

Kind Regards,
Wilma
Customer Service Manager

Florida
1 review
0 helpful votes
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Glossies
June 13, 2024

Very easy to navigate the website, and to make the purchase.
And at a excellent price.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Very satisfied
June 13, 2024

Good product options/prices and good shipping updates if something isn't available.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Great selection
June 13, 2024
Updated review

Site is Easy to navigate. Great selections.
Good information about the products.
The return process is easy.

Date of experience: June 3, 2024

Always success with Her Room
May 7, 2024
Previous review

The website is easy to navigate and add filters if needed. Delivery has always been prompt and returns are easy.

Date of experience: April 23, 2024
Sweden
1 review
0 helpful votes
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Would buy again
June 13, 2024

Fast delivery right product every time no
Need for customer service love this store

Date of experience: June 3, 2024
Georgia
1 review
0 helpful votes
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Bras
June 13, 2024

This is the only place I have been able to find this style of bar. Wish I could have gotten all white but that option was not available at the time of purchase.

Date of experience: June 3, 2024
Massachusetts
1 review
0 helpful votes
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Variety is the spice of Life
June 13, 2024
Updated review

I love everything I have purchased except one issue. Not all styles are available in all sizes.

Date of experience: June 3, 2024

Needs a Little tweak
April 12, 2024
Previous review

I very much like the quality of the materials. Prompt delivery too. I only have one issue range of sizes for some offerings are limited.

Date of experience: April 2, 2024
New York
1 review
0 helpful votes
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Looong wait
June 13, 2024
Updated review

It. Took a really long time for my delivery. I am very satisfied with product.

Date of experience: June 3, 2024

Credit Card
March 9, 2024
Previous review

I had a problem with updated credit card. Eventually you sent reminder and I re entered info and worked? I have no idea what happened.

Date of experience: March 9, 2024
Massachusetts
1 review
0 helpful votes
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Lovely
June 13, 2024

So glad to find this site. I like certain vanity fair products that I can't find anymore in stores, so this is my go to place. So glad I found it. Service & delivery is quick also. Great place and good prices too.

Date of experience: June 3, 2024
Minnesota
1 review
0 helpful votes
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Lovely
June 13, 2024
Updated review

Great and speedy service. Perfect fit and quality was wonderful.

Date of experience: June 3, 2024

Ordering went really quickly.
November 12, 2020
Previous review

Great

Date of experience: November 12, 2020