• Monterey Bay Herb Co.

2021 CUSTOMER CHOICE AWARD

Monterey Bay Herb Co.

Overview

Monterey Bay Herb Co. has a rating of 4.81 stars from 869 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Monterey Bay Herb Co. most frequently mention great prices, monterey bay, and customer service. Monterey Bay Herb Co. ranks 1st among Spices sites.

  • Service
    3
  • Value
    4
  • Quality
    3

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.5%
Positive
308
Neutral
13
Negative
5

Instant Feedback

3
See all photos

What reviewers want you to know

Positive highlights

  • Customer service followed up, which is always appreciated.
  • Glad to have your great quality herbs great transaction
  • 2021 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate Monterey Bay Herb Co.?
Top Positive Review

“Very easy to find what I was looking for”

Margaret M.
1/22/24

Easy to find the flowers I was looking for. Detailed information given on each item, presented in a very organized way that is easy to understand. My only issue was figuring out how to add an item to my cart - I put in the size I wanted, but didn't notice the quantity box next to it. Even though shipping cost more than the price of the herb itself, the total came out to about the same as buying a similar product on Amazon with free shipping, so I ordered direct from the supplier.

Top Critical Review

“I don't like that once I place my items in the cart...”

Shatara L.
1/9/24

I don't like that once I place my items in the cart and come back they are all Gone making me have to start over again

Reviews (869)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (77) quality herbs (58) quality products (76) shopping experience (123)
Thumbnail of user margaretm2875
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

Easy to find the flowers I was looking for. Detailed information given on each item, presented in a very organized way that is easy to understand. My only issue was figuring out how to add an item to my cart - I put in the size I wanted, but didn't notice the quantity box next to it. Even though shipping cost more than the price of the herb itself, the total came out to about the same as buying a similar product on Amazon with free shipping, so I ordered direct from the supplier.

Thumbnail of user melissam3550
Melissa M. – Monterey Bay Herb Co. Rep

Hello Margaret!

It is not every day that we receive feedback as detailed and thoughtful as yours. Trust me when I say that it did not go unnoticed. Your comment has given us valuable insight into the products and services we provide at Herbco. We sincerely thank you for taking the time to share your thoughts with us. Have a great day!

Thumbnail of user judil82
1 review
0 helpful votes
January 5th, 2024
Verified purchase

Easy to find what I needed, prices a lot lower than other companies. Shipping is high, but that's ups, not the company

Reason I chose this business:

Prices and good reviews

Thumbnail of user joeb3089
1 review
0 helpful votes
February 11th, 2024
Verified purchase
• Updated review

Easy to order. Shipping seems too high.
Received product and the quality is much higher than I received from another supplier. Thanks!

Reason I chose this business:

Have ordered spices before.

Easy to order
January 28th, 2024
Verified site experience
• Previous review

Easy to order. Shipping seems too high.

Reason I chose this business:

Have ordered spices before.

Thumbnail of user karak170
1 review
0 helpful votes
January 15th, 2024
Verified purchase
• Updated review

I received excellent quality herbs with a four-day turnaround! I love the variety of items this company provides. I will continue to purchase all my herbs and such from this site!

Reason I chose this business:

Buy herbs in bulk for a better price than my local store.

Thumbnail of user melissam3550
Melissa M. – Monterey Bay Herb Co. Rep

Hello Kara!
We appreciate your feedback and are delighted to know you enjoyed our herbs and spices with a speedy delivery! Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. Have a wonderful day!

Shipping to expensive
January 8th, 2024
Verified site experience
• Previous review
Thumbnail of user laurieb389
6 reviews
4 helpful votes
October 2nd, 2020

I have 3-4 orders over the last 2-3 years with Monterey Bay Spice Company, AKA Herbco.
This is one of the best companies I have ever ordered from.
Their products are of the highest quality and packed in a superior way as to maintain freshness.
Their variety of products offered is amazing. The people are good to deal with, no nonsense and VERY efficient.
I always get my order on time and very quickly and am always pleased with the products.
Love this company.

Thumbnail of user montereyb1
Monterey B. – Monterey Bay Herb Co. Rep

Hi Laurie, we are happy to hear that you have been a long time customer of ours. We strive to give our customers the best service possible. Thank you for your continuous support.

Thumbnail of user morganh403
1 review
0 helpful votes
January 10th, 2024
Verified purchase
• Updated review

Pretty happy with the quality of the product. 1 pound is a LOT of mullein. Probably didn't need to order 2 pounds, but... I'm set for a while...lol
New Customer so can't really rate until I experience the service and quality of the product. But the shopping experience was good.

Reason I chose this business:

Price and quality certifications

New Customer so can't really rate until I experience...
December 27th, 2023
Verified site experience
• Previous review

New Customer so can't really rate until I experience the service and quality of the product. But the shopping experience was good.

Reason I chose this business:

Price and quality certifications

Thumbnail of user sonias510
1 review
0 helpful votes
February 20th, 2024
Verified purchase

Love all the informational blurbs on each product. Would love brewing information too. Recipes?

Reason I chose this business:

From a YouTuber. Abundance Plus channel.

Thumbnail of user melissam3550
Melissa M. – Monterey Bay Herb Co. Rep

Hello Sonia!

Thank you so much for the stellar review! We are thrilled to find out we were recommended, and that you are appreciating all the information we have available on our herbs and spices. I wanted to let you know that we do have some additional recipe resources for our customers to browse, if they are so inclined, located at this link:

https://www.herbco.com/s-799-recipes.aspx

I hope this helps and thanks again! Have a wonderful day!

Thumbnail of user shirleys1653
1 review
0 helpful votes
March 9th, 2024
Verified purchase
• Updated review

On time and all were accurate. I have never had any problems with your herbals. I would like to have label that indicate how the herb works, but i can look things up.

Reason I chose this business:

Cheaper than amazon or walmart. Waiting months for Bromelain. Pinapple powder available on Walmart cheaper than bromelain. No sweet wormwood. I get that on Walmart.

If i want to make a wish list for the future, it will...
February 23rd, 2024
Verified site experience
• Previous review

If i want to make a wish list for the future, it will not save. This web page can be challahging, as when i did an edit, it eliminated 2 of the items i wanted. Still out of Bromelain?

Reason I chose this business:

Cheaper than amazon or walmart. Waiting months for Bromelain. Pinapple powder available on Walmart cheaper than bromelain. No sweet wormwood. I get that on Walmart.

Thumbnail of user katiez455
1 review
0 helpful votes
December 6th, 2023
Verified purchase

This is an amazing web site. I love how you can search based off interest. There is also a ton of information about the products. Great job who ever created it.

Reason I chose this business:

I did an online search for herbs. This web site popped up. But I love the prices, information and how you can search for products depending on interest. This company provides so much education.

Thumbnail of user annemarieb92
1 review
1 helpful vote
August 31st, 2023
Verified purchase

You had exactly what I needed and a better price than some of the other herb companies. Thank you!

Reason I chose this business:

You had the best prices!

Thumbnail of user larissae13
1 review
0 helpful votes
October 24th, 2021
Verified purchase

Overall the Lay out is great but there were some issues with some of the pages not loading. Along with the checkout page. I couldn't get it to load any pages without waiting a minute or 2. I hope you guys carry a larger selection of essential oils as well. I buy tons for my business and since I found your Company I would probably stop using other companies if you carried all the ones I needed. So I still have to shop with the other company.

Reason I chose this business:

I love the selection of herbs and the layout of the website. The prices are the best as well! Thank you so much! You guys are super speedy too on getting orders out and shipped!

Thumbnail of user soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hi Larissa, we're so happy to hear we can be of service for your business. Thank you for your purchase and your review.

Thumbnail of user sheilad566
1 review
0 helpful votes
January 20th, 2024
Verified purchase

Very easy to find what I was looking for.
I would like to suggest another category: plant dyes. I am learning to dye my own wool and fabric for my fiber art and it would be great to be able to order product from you.

Reason I chose this business:

I volunteer at a farm rescue and our Director orders her herbs for the animals from you. I prepare the supplements so I took note when I saw the marigold petals.

Thumbnail of user melissam3550
Melissa M. – Monterey Bay Herb Co. Rep

Hey Sheila!

Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. I appreciate your suggestion and will be bringing it up to the team. In the meantime, we do have an Herbal Insight article that might be of interest to you on plant dyes. I will include the link here, for your convenience. Thank you again and have a great day!

The Art Of Dyeing Naturally: https://www.herbco.com/s-2510-the-art-of-dyeing-naturally.aspx

Thumbnail of user karenb5190
1 review
0 helpful votes
March 7th, 2024
Verified purchase

Like a kid in a candy store! I enjoy shopping with MontereyBay Herb Co.

Reason I chose this business:

Large variety of herbs and wonderful pricing.

Thumbnail of user sophiea80
1 review
0 helpful votes
May 25th, 2022
Verified purchase

Great catalogue. Except for the oils. Also, strange way to go back to the order confirmation after payment has been made to validate the order. Hoping I will receive shipment rapidly and without any problem.

Reason I chose this business:

Catalogue and low moq

* Monterey Bay Herb Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user nancyw787
4 reviews
0 helpful votes
July 28th, 2022
Verified purchase

Their herbs are of a high quality. I can see and smell the difference between various companies. Reasonable prices, too.

Reason I chose this business:

Could get all the products I wanted so as to not have extra shipping costs if I had to shop in several places instead of one.

Products used:
Chickweed and passion flower.

Service
Value
Shipping
Quality
Thumbnail of user montereyb1
Monterey B. – Monterey Bay Herb Co. Rep

Hello Nancy, we're glad you're satisfied with our wholesale products and our service. Thank you for your purchase and for your review.

Thumbnail of user vincer94
1 review
0 helpful votes
January 21st, 2023
Verified purchase

I love the extensive and reasonably priced selection of high quality herbs. It's my one stop shop for all my tea and herbal needs.

Reason I chose this business:

I always find what I need at the best price. I come here first so I don't have to search several sites to find everything I want.

Thumbnail of user sherrys638
1 review
0 helpful votes
October 29th, 2021
Verified purchase

Addendum to my Feedback Below: Customer Svc quickly responded to my feedback regarding their website and are having their technicians working on it now. I have been extremely happy with Monterey Bay Spice Company. They have a large selection of Herbs, Spices, Teas, and related products that are priced for the average consumer. Finding a supplier that consistently was able to provide a variety of "Fresh" herbs & spices in both small & bulk quantities at relatively stable pricing had been very difficult when I first started making my teas in 2006. It was years before I had finally discovered this company on the other side of the USA. I'm sure the pandemic, global warming (severe storms, fires, etc.) has affected the supply lines & operational costs of these businesses too. Despite these additional challenges, Monterey Bay Spice Company has continued to operate efficiently; fulfilling my orders with the same high quality herbs & spices without drastic price increases. Once you have used fresh spices in your cooking or had a cup of fresh herbal tea, you'll never buy them in a grocery store again. Check this company out, you'll be very happy you did.
Prior Review - To alert Monterey Bay Spice of website problems: There is something wrong with your site since adding Google Review. Every time I finished adding an item to my order and tried to go back into bulk herbs (to select my next item) your website got "hung up"; per the error message that I got. I had to end the session and then reload. It took me 40 minutes to complete an order that would usually take me less than 10 minutes. Very Frustrating! I hope this issue can be fixed. Otherwise, I am very happy with your company and the quality of the products that you sell.

Reason I chose this business:

I have been your customer for a few years now buying bulk herbs for my personal use to treat a variety of health issues. I am always very satisfied with the quality of the herbs that you offer.

Thumbnail of user montereyb1
Monterey B. – Monterey Bay Herb Co. Rep

Hi Sherry, we truly appreciate your kind words. The satisfaction of our customers always comes first, and as soon as we found out about this issue we jumped right on to fixing it. Thank you for your review and for your continuous support.

Thumbnail of user christinem2408
1 review
0 helpful votes
September 3rd, 2022
Verified purchase

Easy to find products. Easy to check out. Easy to get/apply coupon.

Reason I chose this business:

I have ordered from Ameriherb in the past.

Thumbnail of user soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hello Christine, we're glad the website was easy to navigate to place your order. Thank you for your purchase and for your review.

Thumbnail of user kimberlyr1091
1 review
0 helpful votes
September 12th, 2021
Verified purchase
• Updated review

I've been ordering from your company for years and I am always satisfied with the entire process. Thank you so much for being one of the best companies out there!

Reason I chose this business:

Because I've been using them for years with regards to my tea blends. Always excellent products.

Thumbnail of user soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hi Kimberly, thank you for your review!

I've been ordering from your company for years and...
August 29th, 2021
Verified site experience
• Previous review

I've been ordering from your company for years and I am always satisfied with the entire process. Thank you so much for being one of the best companies out there!

Reason I chose this business:

Because I've been using them for years with regards to my tea blends. Always excellent products.

Thumbnail of user virginiab762
1 review
0 helpful votes
September 12th, 2021
Verified purchase

The website was amazingly easy to execute. Found what I wanted, created an account, and placed an order all within 10 minutes. Thank you.

Reason I chose this business:

I chose Monterey Bay Spice Co. Because they have what I was looking for. What I was looking for is not found locally. It's hard to find rose hip syrup or powder anywhere these days.

Thumbnail of user soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hi Virginia, we're happy to hear you found exactly what you needed. Thank you for your review and your support.

Thumbnail of user caser4
1 review
1 helpful vote
October 30th, 2023
Verified purchase
• Updated review

Reduce shipping charge. I received pepper that was not 16 mesh. In calling customer service I was treated politely and informed it could take up to two weeks to determine if there was a problem with the grind setting. I sent in photos which were acknowledged as revived. No status update yet. Although MB Herb co. Claims to have high standards about QA, that was no where evident in the two pounds of black pepper I received. Hoping for an eventually satisfactory outcome.

Reason I chose this business:

Anticipation of top quality product.

Reduce shipping charge
October 5th, 2023
Verified site experience
• Previous review
Thumbnail of user janetm1348
1 review
0 helpful votes
September 12th, 2021
Verified purchase
• Updated review

Very pleased with my experience! Ceremonial green tea is delicious!

Reason I chose this business:

I have had previous orders with Monterey Bay Spice Co. Before today.

Reason I chose this product:

I am very much interested in green tea and all its healthy components.

Thumbnail of user soniad116
Sonia D. – Monterey Bay Herb Co. Rep

Hi Janet, we're glad your enjoying our newest selection in our teas. Thank you for your review and your continuous support.

Very informative about products
August 29th, 2021
Verified site experience
• Previous review

Very informative about products. Makes one want to have a an old fashioned tea party with a different tea every time! Such diversity!

Reason I chose this business:

Hav

I have had previous orders with Monterey Bay Spice Co. Before today.

Thumbnail of user debeb3
1 review
0 helpful votes
September 28th, 2021
Verified purchase

Shopping was very easy. Trusting shipping and delivery will so as smoothly. First time ordering from you and would love to continue if all goes well. Debe

Reason I chose this business:

Best prices. Especially on black elderberries

Thumbnail of user montereyb1
Monterey B. – Monterey Bay Herb Co. Rep

Hi Debe, welcome and thank you for shopping with us! We truly appreciate your business.

Thumbnail of user mirandam297
1 review
0 helpful votes
January 23rd, 2023
Verified purchase

I had a good experience with this supplier, had more ingredients that I couldn't find on other suppliers sites. Fast shipping as well

Thumbnail of user matthewk1312
1 review
0 helpful votes
June 12th, 2023
Verified purchase

Great customer service call! Friendly and informative. Beautiful website, though a little slow. Looking forward to receiving the herbs quickly. Thanks!

Reason I chose this business:

Great prices. Local.

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From the business

Bulk herbs, spices, seasonings, teas and essential oils from Monterey Bay Spice Co. All of our bulk herbs are wholesale.

Company Representative

Thumbnail of user montereyb1
Monterey B.
Typically responds within 3 days

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4.8
869 reviews
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