Monterey Bay Herb Co.Reviews 3,691

I came home from work expecting to receive my package on June 25th. I received multiple Amazon orders that day but no delivery from UPS-Monterey Bay Herb Co. Once I checked my email, I see there was an email from UPS that my package was delivered the day before but I never received it. I double checked outside again but no package anywhere. I immediately emailed Herb Co. At 9:23pm, how disappointed and a concerned customer I was because I have a deadline to complete for my small business - an upcoming vendor booth event. I grow a good amount of my own herbs/ flowers for infusions however, with our challenging climate in Las Vegas, I've accepted not everything can grow comfortably here. I decided to support small businesses and/or actual farmers to purchase what I can't grow here or don't have the time to cuddle the plants as I still maintain a demanding full time job. At 7:55am the next morning (6/26), I received an email response from Mr. Larry D Espinoza | Customer Service. I was SO HAPPY that he was looking into my order and wanted to double check my address. Once my address was confirmed, Mr. Espinoza issued a replacement order leaving the warehouse in 2 business days. I was extremely grateful as I still have a chance to make my deadline. In addition, I received my package on 6/28 including a photo in the location of the delivery which I didn't receive a photo on the first delivery. I've been very busy during this holiday mini vacation catching up all because Mr. Espinoza provided EXCELLENT CUSTOMER SERVICE & SUPPORT! THANK YOU SO MUCH!

Am happy with the products. Am not happy about an extra charge that was added to my master card. I had it removed but it lowered my credit score. The reply to my email from Herb Co. Said that Paypal accidentally placed the charge, but I didn't use Paypal.

This is a very excellent company and I buy all my products from them. I will continue to support them.

Wholesale prices, delicious product, packaged really well and in generous supply and clear and helpful descriptions, uses and information on their website. If you're looking to build your home, apothecary Monterey Herb Co is the place to go.

I would love free or reduced shipping though especially if spending over $50 or $75 and to repeat customers. Thank you!

Because I am so well stocked with HerbCo products in my mason jars, it is hard to even rake up a bill for $50 and was willing to do that though. But with the $250/$600 minimum, I was frustrated. But I went to RetailMeNot app and got almost $9 off and so my delivery will be about $5 which is ok. Not sure why delivery costs have changed but I do support and appreciate the quality and service of your company.

All of the ingredients were fantastic, but a bag of oolong had a corner that was not sealed well so I lost a good bit of it inside the box and on the floor when I pulled the bag out.

The herbs are top quality and come well packaged for safety.

Always good selection, quality, and fast fast shipping. Amazing reps if you have to call in for any reason

Great product with all the info needed to use correctly. Love it.

The prices are good, fast service and very good customer service!

I have purchased a few herbal teas from Herbco for the past 3 years and absolutely love them. I will continue to purchase them.

I have had nothing but the best experience! Items arrive quickly and of high quality great for tinctures!

Herbs were mostly fresh and suitable for my purposes. They arrived in good time.

You guys always have the herbs & spices I need at the best prices. I love that you have organic options as well, thank you😊

I have always been pleased with the ordering process, quality and shipping speed.

It has always been easy to use. And has a wide variety of supplies from me to order.

We have been able to get difficult to source products at times

Fine 50 characters I don't know what you want me to say other than good experience