Overview
Monterey Bay Herb Company enjoys a strong reputation for high-quality products, with customers frequently praising the freshness and variety of herbs and teas offered. Many reviews highlight the reliability of the ordering process and prompt shipping, contributing to overall customer satisfaction. However, some concerns arise regarding occasional stock shortages and specific product quality issues, such as clumping in garlic granules. While the majority of customers report positive experiences and express trust in the brand, a few suggest improvements in communication and product instructions. Overall, the company is viewed favorably, with a solid foundation for continued customer loyalty.
This summary is generated by AI, based on text from customer reviews
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I wish I would've read these reviews prior to spending 3 hours diligently reviewing pricing for bulk items & navigating through a large amount of discontinued & sold out items. I was finally ready to checkout & to my dismay, the shipping costs on 5lbs was over $100! Prior to shopping, I read on their site that they use the least expensive shipping method available for the area it was being delivered to & that they keep the product prices low instead of transferring shipping costs to the product itself. I then, out of curiosity, tried to ship only 2 lbs & it was $60 for shipping, holy cow! I'm in Cleveland Ohio, I thought it was a glitch on their site.
I emailed the company & explained that I read the shipping area of their website prior to shopping & appreciated the fact that they go in detail to explain that their products don't have inflated prices due to compensating for shipping, like most companies, so they have to charge the customer actual shipping costs they incur. I was definitely willing to pay standard usps or ups prices but was thoroughly confused as to why it would cost more than 6x the amount that ups ground actually charges. I'm familiar with shipping costs, for the most part, & this amount isn't even in the same vicinity as standard shipping costs. They do ship free on a >$300 order so I explained that I was a new customer & would like to try a few of the products prior to making a $300 order & was happy to pay actual shipping costs.
The response I received didn't address my concerns or questions. It was a generic response that I'm sure she's sent many times prior. She confirmed that the shipping costs were not a glitch in the system & insincerely apologized for the problems this has caused. She also claimed they were diligently working on reducing their shipping costs.
When I looked up these reviews, I realized that my complaint about their site not allowing customers to view shipping costs prior to checking out & inflating their shipping fees to compensate for the lower prices has been a common complaint for a couple years now. The generic lie of an explanation I was given along with the fact that they make it a point to explain the opposite of what they do with these additional costs on their website is, in my opinion, deceptive at very best. The fact that they have been hearing this same complaint for years now confirms to me that they are intentionally misleading their customers. I will definitely not be a customer.
Great selection herbs are always in stock! Will order again!
Glad i came across this website, enjoyed reading, super informative. On time with delivery
Hello Eddy, we're glad we could be of business to you. Thank you for your purchase and for your review.
Quick, easy, and convenient! Quality herbs delivered to my door. Love it!
Hello Crystal, we're glad you had a pleasant shopping experience. Thank you for your purchase and for your review.
Great selection and prices. Fast delivery. Website seems sluggish.
Great selection and prices. Website seems sluggish.
Quality product, as described and arrives quickly.
Hi Rayna, thank you for shopping with us and for your review.
1st time buyer, love your prices, even with shipping its still good.
Hi Ruth, thank you for your review! We're happy to hear you had a pleasant shopping experience. We hope to see you back soon.
My only disappointment was high cost of shipping, but so it goes everywhere
You guys have everything, and at great prices, too!
Great customer service. Looking forward to ordering more herbs for my apothecary.
I didn't see where I could apply the WELCOMENOV code to my order.
Lots of scientific information about herbs.
Quite nice.
Hi Martin, we're happy to know you found all our wholesale product information helpful and informative. Thank you for your purchase and for your review.
Fantastic service, quality products, great prices, fast shipping
Hi Gabriel, we're happy to hear your shopping experiences have always been satisfactory. Thank you for shopping with us and for your review.
The online experience is streamlined and easy to use.
Hi Adrienne, we're happy to hear your shopping experience was pleasant. Thank you for shopping with us and for your review.
Good buying experience product was available and arrived quickly
Hi Mary, we're glad to hear this! Thank you for your purchase and for your review.
Ordering was quick, easy and arrived fast. Monterey Bay Spice Co had the best price.
Hello Christine, we're glad you had a pleasant shopping experience. Thank you for your purchase and for your review.
Easy with good descriptions of tea. The orders arrived quickly.
Hi Ruth, we try to provide as much information as possible to better help our customers make their herb and spice choices. We're glad the information provided was helpful to you. Thank you for shopping with us and for your review.
Easy to read website. You carry many of the products that I need.
Hi Tracey, we're happy to hear the website was easy to navigate. Thank you for shopping with us and for your review.
Wonderful herbs, never have had any problems with this company.
Hi Jessica, we're so happy to hear you are a returning customer of ours. Thank you for shopping with us and for your review!
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- Watsonville, CA, United States
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rebecca, we're glad to know you found the website helpful and informative to place your order. Thank you for your purchase and for your review.