Overview
Monterey Bay Herb Company enjoys a strong reputation for high-quality products, with customers frequently praising the freshness and variety of herbs and teas offered. Many reviews highlight the reliability of the ordering process and prompt shipping, contributing to overall customer satisfaction. However, some concerns arise regarding occasional stock shortages and specific product quality issues, such as clumping in garlic granules. While the majority of customers report positive experiences and express trust in the brand, a few suggest improvements in communication and product instructions. Overall, the company is viewed favorably, with a solid foundation for continued customer loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Once I got logged in, it was easy to shop on the site.
Great selection. Easy shipping options. Arrived so fast. And the herbs are beautiful.
The ordering process and setting up a new account was quite easy.
User friendly website. Love that is shows past orders
Great company! I love the quality of your teas!
Thank you so much!
Hi Ramona, we're so happy to know we have been you supplier of tea for such a long time. Thank you for your purchase and for your review. We truly appreciate your support.
Found the website somewhat difficult to place an order - too much searching
Quick check out, received my order within a week. Very satisfied and highly recommended
I had some problems checking out. Follow up with me was good.
It would be even better if we were sent a coupon to use since shipping is outrageous
Hi Jerome, thank you for your purchase. When we have active coupons, we always let our customers know via email.
Quality products, easy to navigate website and quick shipping
Very fast shipping. The herbs were nicely packaged and fresh. Happy with my experience.
They had what I wanted at a reasonable price, and shipped promptly. Nothing more to ask for.
Hi Kevin, we're glad you had a pleasant shopping experience and found what you were looking for. Thank you for your purchase and for your review.
Nothing to say but great! I thank you for quick service
Quality products and services for unbeatable price you will love this company
I had a great experience which is why you are my go to for quality herbs and spices
Quick and simple site. Wish i could see estimated shipping earlier in the process.
Hello Kimberly, thank you for your purchase. All shipping rates will be determined at checkout. Each shipping rate will be unique by order, so we would need to know the shipping address and the products being ordered (total weight) in order to give you an accurate quote since all these factors play a role.
Great so far. The product arrived quickly and is totally worth it! I look forward to buying more
Hi America, we're glad to know your shopping experience was satisfactory. Thank you for your purchase and for your review.
Awesome and easy ordering website is great to navigate! Thanks
Had to enter repetitive info a silly # of times and almost bailed
Hello Amy, thank you for your purchase. We're sorry to hear you were having difficulty with our website. We will look into the issue and we truly appreciate you bringing this to our attention.
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- Watsonville, CA, United States
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Deanna, we're glad to hear the website was easy to navigate. Thank you for your purchase and for your review.