HelloTotem

I sent in a iphone 4 years ago and received payment as promised, so when I got a new phone I sent in another iphone 4 and have never heard back since. Their website just says that they have received my phone but no payments were ever issued. It's been almost two years now. I'm just wondering why send prepaid envelopes to get people's phones if you don't have the cash to pay them for it? This business is predatory and sellers should be cautioned.

They're definitely fraud. I sent my excellent condition iPhone 4 and didn't receive anythung. No respond and didn't send payment. And there is no way to contact them.
It was july 2013. Since I haven't heard anything. Don't ever believe that fraud reviews and people waste their money to damn business and got swindled.

Sent phone in using their protective packaging. When I didn't agree with the amount offered afterward, instead of returning MY phone, they sent me someone else's phone... AND shipped it in an 8 x 11 nylon envelope with 1 layer of thin bubble wrap around the phone leaving the delicate phone to slide around the full volume of the envelope. Needless to say the phone arrived with a shattered glass display. They might as well have put a note in it saying "that'll teach you to waste our time." Spoke with the head honcho, Nicholas, and he was condescending and defiant about a proper resolution to this slap in the face. After I threatened legal action the $#*! finally sent me a check in the amount I was expecting. Give the idea of sending your devices in to these people a healthy dose of reluctance

I see people saying they worked there and it was a good company. Well I sent in an iPhone 4S in good shape, it worked fine and had been gently used. No cracks, chips, etc. It was evaluated and HelloTotem agreed and said they would send a check. I received nothing, so I opened a support ticket. They said they would send another. I received nothing. They stopped responding to that and future tickets, emails, calls, etc. This was 18 months ago and still nothing. I did not try to rip them off, I was ripped off by these people.

I sent them my working iPhone in February after receiving a quote of $150. They initially tried to claim the phone was broken, but I subsequently (a month later) got a supervisor to review it. He found that it worked and agreed to honor the original quote. I heard nothing, until June, when I got an e-mail telling me my payment was in the mail. I still have not received it, nine months later, and all attempts to contact them through their website since have been ignored. A trouble ticket submitted a month ago is still "waiting for assignment to a representative".

This company has effectively stolen my phone. I have complained to the Better Business Bureau as well.

I picked this company based on a recommendation from the Huffington Post. It's apparent that they did not do their research about this company before listing them in an article published in September. I am appalled that a company is allowed to continue to run while committing consumer fraud. It is apparent by EVERY website about this company that they are a scam. I have written the CEO several times as well and have received no response. I know they have my phone based on my tracking number and yet I have received nothing. I will not let them live this down and am looking into legal action if I do not receive my check soon.

If I could give them a negative rating I would. DO NOT SELL YOUR PHONE TO HELLOTOTEM.COM: You will not get your money and you will never see your phone again! I sent my phone to them on 11/01 receiving confirmation from them that they received it on 11/07. It is now 12/19 and I do not have a phone or the money they promised! Please please please if you are reading this review there is a reason they don't allow reviews on the website. Don't use them and get screwed like I did!

This site advertises that it pays top dollar for used iPhones.

I put my info in for a quote at the site. It asked for an email address, and I entered a unique address for that site (ex: *******@mydomain.com). Within 12 hours I started receiving SPAM sent to that exact email address.

I don't care if they actually buy phones or not. Any site that sells my info to spammers within hours of receiving it is NOT a site I would ever recommend or do business with.

I've since read other online complaints made by people who actually used this company. They sent in their iPhones and were ripped off. I would recommend avoiding this outfit all together.