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1 Review by Yvonne

HelloTotem

HelloTotem

4/25/16

Sent phone in using their protective packaging. When I didn't agree with the amount offered afterward, instead of returning MY phone, they sent me someone else's phone... AND shipped it in an 8 x 11 nylon envelope with 1 layer of thin bubble wrap around the phone leaving the delicate phone to slide around the full volume of the envelope . Needless to say the phone arrived with a shattered glass display. They might as well have put a note in it saying "that'll teach you to waste our time." Spoke with the head honcho, Nicholas, and he was condescending and defiant about a proper resolution to this slap in the face. After I threatened legal action the ass finally sent me a check in the amount I was expecting. Give the idea of sending your devices in to these people a healthy dose of reluctance

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