If I could give them a negative rating I would. DO NOT SELL YOUR PHONE TO HELLOTOTEM.COM: You will not get your money and you will never see your phone again! I sent my phone to them on 11/01 receiving confirmation from them that they received it on 11/07. It is now 12/19 and I do not have a phone or the money they promised! Please please please if you are reading this review there is a reason they don't allow reviews on the website. Don't use them and get screwed like I did!