HelloTechReviews 468

HelloTech damaged my walls when mounting my 65 inch TV. After going round and round with them for a month, they finally agreed to reimburse me for the repair of the wall. Even signed a agreement stating the fact I would be reimbursed. I have not received my reimbursement after stating it would be two weeks. Customer service will not respond to my emails

Hello Tech's Carlos did a great job fixing our computer laptop access to home security cameras via an online application. Everything works perfectly. Carlos is our first choice -- he is a courteous, reliable and highly competent IT specialist!

My smart Logitech doorbell had already been installed and operational. What I needed help with was installing the chime. The tech was unable to connect the doorbell chime downstairs, only connected it upstairs for some reason ( both chime boxes are exactly the same wiring & setup). While the tech was here I inquired about a smart thermostat install downstairs (I had someone else install a nest upstairs previously). He did the same thing as he did with the downstairs chime install, opened the wiring and told me the same excuse about certain wiring and that he was unable to connect it… in reality he had no idea what he was talking about so I sent him on his way.

Results:
The doorbell chime upstairs worked for a short period and now has stopped chiming when rang. Considering this was the only part I had requested serviced not much was done. I had to pay $115 for a "full smart doorbell install" just for 1 out of 2 chimes in my house to be attempted & installed incorrectly.

Overall, I'm not thrilled with customer service or support.

My finance purchased me a new 75 inch tv and paid $400+ to have the tv mounted above my fireplace. We paid for the tv mount in the price. The tech arrived one hour late without the mount, he asked if we had one although we paid for it with the service price. He left, was gone for over an hour, upon his return he stated he was unable to mount it above the fireplace. Although we paid extra for it. He mounted the tv crooked, cords and plugs were left hanging after several emails to them they sent another tech out for quality assurance. That tech informed us, there wasn't anything he could do to straighten the mount. We should have been refunded for this service. My fiancé also signed up for a subscription through them, after canceling the subscription knowing we would never use their services again. He was continuously charged $19.99 for a subscription that had been canceled months prior. As a result he was forced to cancel his debit card in order to stop them from fraudulently charging him. Their service is a rip off, they use third party contractors without verifying they can properly mount a tv. We were robbed, I wouldn't recommend this company to my worst enemy. Save yourselves some money and mount your tv yourself or hire a company that stands by the quality of their work instead of robbing consumers accounts.

I needed my computer tuned up and my internal camera wasn't working. My tech was able to log in remotely and get everything fixed up in about 30 minutes. I work a crazy schedule, so having this option so late at night is a lifesaver!

I've been plagued with printer problems. For the first one Steven came and repaired it, but later the same day it crashed again. I returned it to the North Seattle Office Depot and asked for a refund, but it was denied because I didn't have the credit card used for the purchase - it had been stolen and I had cancelled it. I won't shop there again. I bought a new printer elsewhere and hired Hello Tech again. John came this time and did the installation, which took several hours because there were complications that hadn't been addressed previously or had surfaced since Steven's visit. I'm a computer dunce, so it's great, and a relief, to discover Hello Tech.:-)