HelloTech

Installation went ok but the monthly membership is a complete waste of money.
They said $99 per device is their normal rate but with membership it's $69. The ring devices barely cost $99.
Complete rip off to be a member.

The technician was very nice, dressed professional. Was on time, however that is the only thing I can say good about my experience. I wanted a TV hung on the wall, conceal the wires. TV was hung but he couldn't conceal the wires, after cutting several holes in my wall he finally admitted he couldn't do it. After five hours he gave up, apologize and left with the job not finished. I will stop watching TV before I ever call this company again. Don't use them.

The technician installed the SimpliSafe system with low batteries and said I needed to call for new batteries. I called after he left and was told to remove each and every battery for 15 seconds so it would work. The adhesive strips he used all lost its grip in a month and the sensors and alarm box crashed to the floor. I had previously installed the door bell camera and he charged me for the installation because he needed to scan the bell into the system and that counted as an installation because he had to pop it off and back on again.

Made appointment to have two flat screen TVs wall mounted. They took my credit card info and then we went back and forth for two weeks regarding scheduling. I eventually said they could come "anytime" and I still got texts messages saying they couldn't locate a tech. The call center was a foreign worker with an extremely heavy accent and not easy to understand, on top of acting clueless as to the entire process. I live 15 minutes outside of Dubuque, find it odd they could find no service tech in the area. I finally gave up and will hire a local contractor as I don't trust HelloTech at all.

Assigned tech messaged out of no where and told me that I'm getting this work done for cheap and its not worth his time. At first, I didn't choose the tech and also I'm not the one who decided the price for TV mounting. Also he told me that he will cancel the appointment if his mood is not right.

They asked for pictures and told me there would be no additional charges. When the technician got here he said there were additional charges and wanted me to approve them without knowing how much they would be. This company is a big scam they lie about the charges then hit you up when the technician gets there. I would not recommend them to anyone. I called Walmart and told them they are scamming their customers. My installation cost more than my 65 inch TV.

So, after taking a day off to be available for them, they cancel my appointment 2 hours before they're scheduled to arrive. ( this was on a Friday)

Then they text and mail me constantly for anew date / time for a different tech, which I can't reply to on the weekend, so they cancel my order all together.

If there technician service is as bad as their customers service, I think I dodged a bullet. I'll go find someone else to do the the work

My suspicion is that the tech canceled because he was planning to take an approach I considered unacceptable ( eg, punching holes in the house to run cable outside, rather than fishing a line through the attic to get from one room to another). I was clear in a pre-visit call, that if they couldn't do the work correctly, I'd find someone who would.

I've added this company to the list of people I won't consider for any work in the future.

Was told the price would be $160.00, for two nest cam IQ outdoor installations. "Installer" showed up, with barely any tools, no ladder. Needed to use my drill, my drill bits, my ladder. Had no protective clothing, nothing covering his shoes. Then proceeded to tell me that a "second installation" would be an additional $75, CASH. Ended up installing the cameras where I did not want, left my brick outside my house damaged, left the inside of my house a mess, and required my help, when I stated the only reason I'm paying to have them installed is because I injured my back and couldn't do it myself. These cameras are set up for my disabled wife, and this guy is shaking me down for extra pocket money.

Worst service ever. DO NOT USE THIS COMPANY.

So I guess I should have listened to the reviews right off the bat. I scheduled a time for them to come out and hang up my tv. I told them that they will need two people to lift the television. So he shows up one person. He said I needed a different wall bracket. So I rescheduled for the next day waited and waited never showed up never called. Then he wanted to reschedule it again I just laughed and said nope just give me my money back.

The tech may be good but the company is not. Do not make the same mistake I made. After numerous calls, I still do not have a credit posted to my credit card. No, No, No. The reviews on the web site are all dated the same exact day. I am not convinced that these are real reviews. Take my advice. Move on to another Tech service. Don't do it!

I requested someone to mount a flat screen TV on my wall.

I initially was linked with a tech in my area, but after several hours, was emailed saying the tech was no longer available. Their advice was just to choose a greater number of availability. I phoned them and they said I was in a limited availability area and they would get back to me. Again said choose more dates and times for availablity. After 24 hours I have received NO UPDATE! Please do yourself a favor and find your own resource to do the work. You will probably get a faster response and pay less $$.