HelloTech

After giving several days and times, my scheduled tech was a no show two times. Now I get to wait a week for them to schedule someone else. I was a field service tech for many years, this is inexcusable by the tech and the company. I have never seen such poor service and lack of professionalism anywhere at anytime.

I cannot give high enough praise of my technician, Exel Rivera. He contacted me a few times before my appointment to see if I had any questions about anything and then the night before he was coming to confirm and then again on the day of my appointment to let me know he was on his way. He arrived right on time. Exel was courteous, professional and extremely knowledgeable about installing some video doorbells and thermostats from google. He was very neat and precise and he left the work areas spotless. He made sure everything was working 100% before leaving and asked me so many times if i had any questions. He gave me his cell# and even called me that night to see how it was all going. After dealing with some other companies like Handy and Ontech and that nightmare this was such an absolute pleasurable experience that i can highly recommend Hellotech and their services and i feel so lucky to have had Exel to come into my home.

I scheduled an appointment to have my TV mounted to the wall 3 days ago. The tech did not show up this morning. No call, no nothing. I called Hello Tech and was told the tech was no longer available and to reschedule as early as tomorrow. Gave them 2 different times for tomorrow and they said no one is available. I canceled my order and request my money back that they already took out of my account.

The way HelloTech works is so easy. I filled out a form online, picked my appointment time, and the technician was here at that time of my appointment. He was so very knowledgeable, and worked through my issues until it was resolved. He was very pleasant and seemed to really enjoy his job. It was a great experience to have a job taken care of right off the bat.

After 4 rescheduled and cancelled "appointments" the tech finally showed up. Excited and ready to finally get the job done I took him to the room where the TV was ordered for mounting. He proceeded to ask me where the mounting equipment was. Perplexed, I told him I paid for that to be
Installed including the mounting equipment. He said he was sorry and there was nothing he could do.

Here I am now, two weeks later and 5 total cancels and reschedules. I've put aside so much time for this to be done. I'll just do it myself.

They must be filtering out bad reviews off websites to fluff their rating. Because I'd rather go to the DMV 2 days in a row, then work with HelloTech ever again.

If you think you are paying only a fee for one month think again! It a yearly billing. So 12 monthly payments. You can not opt out until a year. So if you only had one issue it is cheaper to go to a professional than pay these crooks!

Technician came to help me retrieve my pictures from an older computer. He couldn't get the computer to boot, so he removed the hard drive. He asked for what device I wanted the pictures copied to and I showed him a brand new portable hard drive. He said he would need to do the work elsewhere. So he left with both. A month later, having heard nothing, I called. They said they would look into it. Called back another week later. They said they would review and contact the technician. Now they are saying the technician says he never took the hard drives and since I can't prove it, they will not reimburse me for the service or the stolen device. I am out the service fee and have no hope of ever getting my pictures or the brand new portable drive back. These people are simple thieves.

We were charged multiple times and for a cancellation fee we didn't agree to after a tech claimed he couldn't complete the job because of electrical which was inaccurate and untrue. The company wanted to send another tech out but because we can't agree to the time frame they tried to charge a cancellation fee. We will be refunded for all of it (hopefully) but nonetheless it is held from our account in the meantime. It was a giant waste of time and inconvenience and our camera still is not installed. We are going with a different company.

I've been plagued with printer problems. For the first one Steven came and repaired it, but later the same day it crashed again. I returned it to the North Seattle Office Depot and asked for a refund, but it was denied because I didn't have the credit card used for the purchase - it had been stolen and I had cancelled it. I won't shop there again. I bought a new printer elsewhere and hired Hello Tech again. John came this time and did the installation, which took several hours because there were complications that hadn't been addressed previously or had surfaced since Steven's visit. I'm a computer dunce, so it's great, and a relief, to discover Hello Tech.:-)

Unlike the other assigned tech who was a no call o show, Dalton called me to let me know he finished at another job early to see if the appt could be pushed up. He was very friendly and communicated what he was doing and the estimated time it would take to do the install. He made everything was level and perfect prior to packing up & leaving.