HelloTech

The tech, Shawn, called me the night before he came to obtain a better idea of what my problem was. The next day he sent several texts to me advising me when he would be arriving. When he was working towards resolving the problem, he would explain what he was doing and why. Afterwards, he watched as I worked with my laptop and printed out an item from my laptop.
If I have any further problems I will be requesting Shawn to be the technician to be sent.

Had an appointment for Friday at 7. No way to contact the tech. Called the 1800 # sat on hold for over two hours. Had to use the chat (text) and allowed to get rebook me for Sunday at 9 and they charged my card again. It's now Sunday 10:36 and again no call no show. No email or anything. Call no answer so again I'm left to deal with the text. And ask me to pick another date and time for service. Are you crazy you think ima let you charged my card again. Now mind you they said they don't charged until service is complete. Lies on top of lies. 0/100 do not recommend

I had an appointment in February on a Saturday and cancel the appointment 24 hours before the appointment date. I'm still being charged 19.99 a month and have canceled my membership the same day as I cancel the appointment.

I called to have them reactivate my ring doorbell they asked me to give them three different time preferences. It showed there was an opening at 2:00 today they scheduled me for tomorrow. I canceled they charged me $25. Greedy company.

I tried several times to set up a new printer including calling the support line for the company. They resolved the issue initially but advised my internet service provider would need to "add something to the router" so the printer could connect as printers do not work well at 5G. The next day when I tried to print with my original printer, it would not work after the previous tech support person "fixed" the new printer. A friend advised it was not realistic to add "a connection" to the router, but did not have time to help me resolve the issue. I am a huge fan of Hello Tech and have used them multiple times to fix my computer and printers over the last several years. Tech Janryl L. With Hello Tech resolved the problem in less than an hour over the phone. I highly recommend the company to all my friends who are not tech wizards to handle computer and printer problems from the convenience of their homes.

Bought TV mounting service with TV from walmart 6/18/23. ($79) didn't realize that it's a 3rd party contractor! "hello tech" received over 200 bad reviews. I was asked to help lift the TV and a credit card billing information. Cannot comprehend the request for credit card on a prepaid job! When I submit for cancellation, hello tech immediately charged me $50 cancellation fee!
"READ THE FINE PRINTS"

Doug from Hello Tech arrived on time. He was super pleasant and friendly. We spent time telling him what our issues were and he went straight to work. All issues were resolved quickly and he told us what steps to take if we needed help in the future. Part of our problem had to do with a faulty cable box. He went out of his way to identify the problem and he resolved our issues. He couldn't have been more respectful of our home and our property. Excellent tech and service. This is the way to go especially for seniors looking for in home help and support.

The tech who helped us did a great job. He was friendly, courteous and very respectful. He listened to the situation that we were having, and walked through the problem with us. He then got to work and didn't excellent job fixing the problem that we were having. I would highly recommend Ariguez and would definitely have him back if I had a future need. Also, the ability to make an appointment was easy, and I was able to get a tech out the very next day, which was great.

I contracting this company through Target over a month ago for "Professional Installation" of a 50 in TV. The process to just get the appointment was backwards and should have been my first clue that this was going to go left. However, I continued on ad scheduled the appointment only to have a tech (and use that term very loosely) come to my home and strip and damage my existing coax cable and disconnect my router leaving me no internet or TV service to my other devices.

Contacting the Customer Service Department located in the Philippines was just a run around and being placed on hold. The process was frustraing to say the least as they instructed me to open a damage claim which to this day has not been resolved and I ony get contacted about it when I call them!
Save yourselve the headache and just don't use them.

I joined HelloTech on August 26,2020 to replace my Geek Squad membership.
Geek Squad no longer had the membership I had for 8 yrs. So I went looking elsewhere.
Reviews online and on HelloTech website indicated that it offered the same computer support as Geek Squad even memtioning Geek Squad on their web site.
I have a problem that HelloTech could not fix online. I contacted HelloTech about a tech coming out to the house to fix the problem. One problem they said they could not fix that I had to go to a computer tech company. Their website makes it sound like they are a computer support firm.
With Geek Squad I have had some problems they could not fix online. I took the computer into Best Buy and they fixed the problem.
HelloTech lies about what they can do.
I hope to get my money back.