HelloTech

I called to have them reactivate my ring doorbell they asked me to give them three different time preferences. It showed there was an opening at 2:00 today they scheduled me for tomorrow. I canceled they charged me $25. Greedy company.

I tried several times to set up a new printer including calling the support line for the company. They resolved the issue initially but advised my internet service provider would need to "add something to the router" so the printer could connect as printers do not work well at 5G. The next day when I tried to print with my original printer, it would not work after the previous tech support person "fixed" the new printer. A friend advised it was not realistic to add "a connection" to the router, but did not have time to help me resolve the issue. I am a huge fan of Hello Tech and have used them multiple times to fix my computer and printers over the last several years. Tech Janryl L. With Hello Tech resolved the problem in less than an hour over the phone. I highly recommend the company to all my friends who are not tech wizards to handle computer and printer problems from the convenience of their homes.

Bought TV mounting service with TV from walmart 6/18/23. ($79) didn't realize that it's a 3rd party contractor! "hello tech" received over 200 bad reviews. I was asked to help lift the TV and a credit card billing information. Cannot comprehend the request for credit card on a prepaid job! When I submit for cancellation, hello tech immediately charged me $50 cancellation fee!
"READ THE FINE PRINTS"

The first tech that was supposed to come out ended up pushing back my appointment, and then canceling on me at the last minute... after I had gotten everything ready for his arrival. Most irritating. But I decided to give HelloTech one more chance, and rescheduled... and I'm glad I did. Staie couldn't have been better. Good communication, knew what he was doing, unpacked the new 85" TV, helped me take down the old one and then put up the new one. Professional, friendly and efficient. Couldn't have asked for more.

Doug from Hello Tech arrived on time. He was super pleasant and friendly. We spent time telling him what our issues were and he went straight to work. All issues were resolved quickly and he told us what steps to take if we needed help in the future. Part of our problem had to do with a faulty cable box. He went out of his way to identify the problem and he resolved our issues. He couldn't have been more respectful of our home and our property. Excellent tech and service. This is the way to go especially for seniors looking for in home help and support.

The tech who helped us did a great job. He was friendly, courteous and very respectful. He listened to the situation that we were having, and walked through the problem with us. He then got to work and didn't excellent job fixing the problem that we were having. I would highly recommend Ariguez and would definitely have him back if I had a future need. Also, the ability to make an appointment was easy, and I was able to get a tech out the very next day, which was great.

I contracting this company through Target over a month ago for "Professional Installation" of a 50 in TV. The process to just get the appointment was backwards and should have been my first clue that this was going to go left. However, I continued on ad scheduled the appointment only to have a tech (and use that term very loosely) come to my home and strip and damage my existing coax cable and disconnect my router leaving me no internet or TV service to my other devices.

Contacting the Customer Service Department located in the Philippines was just a run around and being placed on hold. The process was frustraing to say the least as they instructed me to open a damage claim which to this day has not been resolved and I ony get contacted about it when I call them!
Save yourselve the headache and just don't use them.

I joined HelloTech on August 26,2020 to replace my Geek Squad membership.
Geek Squad no longer had the membership I had for 8 yrs. So I went looking elsewhere.
Reviews online and on HelloTech website indicated that it offered the same computer support as Geek Squad even memtioning Geek Squad on their web site.
I have a problem that HelloTech could not fix online. I contacted HelloTech about a tech coming out to the house to fix the problem. One problem they said they could not fix that I had to go to a computer tech company. Their website makes it sound like they are a computer support firm.
With Geek Squad I have had some problems they could not fix online. I took the computer into Best Buy and they fixed the problem.
HelloTech lies about what they can do.
I hope to get my money back.

Twice scheduled an appointment. Twice, they could not find a tech to assign my order to with 24 in the area. They cancelled my 2nd appointment without contacting me or even trying to reschedule for the same reason. Unreliable.

I made an appt. On one day to fix my printer. The tech Lawrence never showed up and did not call! Never had someone so rude. Made another day and time and they said they could not make that time!
Gave them one more chance to make another time and day and they could not make that! I was so angry. What kind of service is this? I gave you 3 different days with 3 different times and you could not make any? The people are very nice, but I told them I am going back to Geek Squad. Horrible Service!

We had a technician come out to install a NEST thermostat in our condo. He was not able to do this as he stated he "is not an HVAC technician" and did not understand our current thermostat setup enough to switch it over to NEST. He explained we would not be charged as he couldnt complete the job. Well, we were still got charged $106 and after multiple attempts I can not get a response from this company!

I made a big mistake not hiring the second time and Hello Tech dispatched an inexperienced tech, I had to kook again and specifically asked for Jason, extreme skills, great personality, he deserved a 10 star rating!
He reconnected my wireless printer, installed my Xfinity email, deleted all files on my old MacBook, tasks that the previous tech was unable to perform (!), he made sure that all was connected correctly to iPhone, iPad, Mcbook air, the previous tech created a nightmare/a big mess.
Jason has so much knowledge, on time, very very reliable.
I highly recommend him.

Total B.S. Of a company. A waste of four days of my life I will never get back. Each day a tech would "be at your home at 9a". On Monday, the first tech no showed, and was going to come on Tuesday instead. Tuesday, no tech again. So, they scheduled a different tech for Wednesday...who didn't show so we went to the HelloTech and rescheduled...and they charged us $25 to reschedule! Then Thursday they no showed again! Run. Run very fast away from this company.

#1 technician was given the wrong address
#2 technician had no idea why they were there or the nature of the problem
#3 tech had no idea how to address the issue
#4the company -without my knowledge signed me for the annual plan w a monthly charge
#5 called them to reverse the charge and was disconnected 3 times

Seems kind of scammy to me