Hello Molly

I received faulty items and returned other items 6 weeks ago and have still not been refunded. Even after emailing I finally got a response to say they received one item and there was confusion around the return and asked what else was sent back, even though all items were sent together and returns slip filled out detailing each item and order number.
Also do not know why I wasn't contacted to clarify this when they received the return as they still didn't refund me the one item. Still waiting for a reply and it's been several days. Not able to get through to them on the phone either it just puts you on hold with a repeat message then disconnects. Appalling service. Do not buy from them. Untrustworthy. I am now out of pocket several hundred dollars.

I have a pretty standard body shape and size. I ordered a bunch of dresses. NONE of them fit right. They don't make their return policy clear. It says returns accepted within 30 days. Then further down it explains that you only receive store credit. When I went to use my store credit I still had to pay the tax on the items. DO NOT ORDER FROM THEM.

TERRIBLE SERVICE - PRODUCT MISREPRESENTATION ON HELLO MOLLY WEB SITE

Wrong colour, wrong brand, wrong material delivered for my PROM dress.
Terrible service - noone picks up the phone.
Terrible customer service - Hello Molly is not fixing their mistake.

So about 2 months ago I ordered two dresses from Hello Molly, I got my first one after 2 weeks which I was not complaining about at all, but my second dress never came. Now I wouldn't be this upset if it was just any dress, but this dress was for my college graduation, and since that's delayed until further notice I didn't make a fuss out of it hoping it would still come in. I messaged the site TWICE. At first they told me it was getting on the next flight over to me, which I was satisfied with, and after another 2 weeks I messaged again for an update and Boom. I get a message saying "it was lost in transit, they will refund me". I'm sorry but I didn't want a refund, I made that known, I just wanted my dress that I've waited 2 months for, but they didn't accept that answer, so a refund it was. Needless to say, I'm super upset, no graduation dress, and 2 months was definitely not worth the wait.

I ordered a bikini and when it arrived the top was too small. I'l will say the color and material were good, but when I went to start the exchange process I realized they only have a return policy. To "exchange" my too small top I would have to fully return it, pay $9.50 for shipping, and then order the new one and pay for that shipping as well. To sum it up, don't order from them unless you know your exact size or are willing to pay for shipping 3xs over (originally, to return, and to reorder). I would almost be buying the top all over again just in shipping costs. Also, if you do refund with them you don't get your money back- just a store credit. Not cool if you ask me

You're better off purchasing from Lulu's. Hello Molly prices are over priced. You can get the exact same item or similar from Amazon and Shein for much less.
Also the fact that their return policy sucks. They don't reimburse you back. You ONLY receive store credit. Pretty much stealing from you.
Why would I want to return an item I don't like to receive store credit, forcing me to buy another item/dress to use my credit. Odds are I will not like the second item I purchase since Hello Molly lacks quality.

Everything I've ordered from Hello Molly has been fantastic quality, always double lined and thick fabric, and arrives timely. Yes, the returns cost $10 which is annoying, and only store credit but return policies need to be read before you purchase. All these bad reviews are just mad that they didn't read beforehand. The products are still good quality.

Just had my first experience with Hello Molly and they are truly a great company to deal with! Not only do they have a wide selection of very quality clothes, but their service is a breath of fresh air.

They have a phone number that is actually answered by a live person. I had to call twice with questions and both times the person on the other line was very helpful and had sincere appreciation for my business.

My order was in hand four days after ordering and the shipment came all the way from Australia to the US.

Definitely will be using this site again in the future and I would recommend it to anyone!

This website sells exceptionally good quality clothes. The best value comes on the more formal items which tend to be around $65-80. On other items such as casual dresses and clothes the pricing is a bit expensive also sitting around the $65-80 mark (however they're to die for).

The only improvement i could offer to the website would be offering free return for over $150 for example as it would mean id be more willing to take risk and buy more things

Returning only for store credit is a red flag. It is very annoying. I have bought a few dresses from here, they were not up to the standards I would have hoped. Got a floral short dress that was 'double lined" like saying 2 ply toilet paper is "thick". Got a white dress (yes two layers but it doesnt count) that was see-through so I had to buy a slip to wear under it. Pricing is fine-ish. Most of their dresses are 75-120 and they are basic designs with above mentioned quality. They have some nice looking dresses for 200-350 but I dont trust the returns or quality enough to order from them.

So let's start with the good!
The photos of the dresses are perfection!
The clothes you get look similar but there is no way they are the same dresses.
What they send you is poor quality and the prices are seriously outrageous.
They should be charging maximum $60 for their dresses.
I can only imagine the quality will go down over time and they have raised their prices in the last month to crazy amounts - over $100 for a crappy dress from forever 21.
The colors they use are good but the actual craftsmanship is a 0

I ordered a dress from here that shipped out fairly quickly, but when it arrived and I tried it on it fit super weirdly so I sent it back hoping to get a refund. First, I had to spend an extra $10 for shipping to send it back, and then when it got processed 3-4 weeks later, all I got back was store credit! I got the dress, but it feels like a scam the way that returns are handled, and I'm definitely not shopping here again. The cheap clothes aren't worth the price or aggravation.

I've been dealing with the customer service team for a couple of days now with my initial issue not being listened to until having to explain several times, which is disappointing. Sizing at Hello Molly runs extremely small and I've had several credit notes. I ordered a skirt and the quality was INCREDIBLY see through and quality overall on products, is quite poor. I've requested for a REFUND to my card as that is an entitlement to customers. Offering ONLY credit notes is actually illegal for a company to do. Haven't got a reply since. Will be taking this matter further.

Can NOT get anyone on the phone. Customer service will not return emails. I live in the country and when a NORMAL, valid online company ships, they warn you when they will not ship to a PO Box. It is not on their website in their shipping section. They finally sent me a message not related to my origional one I sent, when it could have been fixed, and said maybe it went to spam! NOPE, I check spam daily. They then said it was under the section "when will my package arrive" about not shipping to PO Boxes. Every other company checks this before the package even ships out! Charged me shipping and another 10 fee! And canceled the order

I returned a dress that was too small and paid for the return shipping. They never gave me a store credit or refunded my money. So I was stuck paying for the dress that I returned. I will never order again from this site.

Store credit only for returns is literally unheard of nowadays. And $10 for return label.
I bought $1000 worth of stuff, still had to pay for the return of 2 dresses and pay for return. Lol
Would not recommend b/c of this reason and quality is subpar.

I also knew I was going to return it without trying it on. I bought a white dress that looked so good on the model and was absolutely not like the photos. The straps of the dress were like the poorest quality of shoelaces. 100% DO NOT RECOMMEND.

Purchased 4 dresses, received them this week. The dresses are paper thin, cheap quality and the tags say made in China. For the price, definitely not worth it!

SKU: A*******-Red-M
SKU: J*******-Blue White Print - this one was the worst one. I could have purchased this dress in downtown LA for $20!
SKU: EL6160M Tan Black Print
SKU: *******-1- Beige Multi Floral - paper thin and see through