Hello Molly

The product is good quality, but sizing can be Way off, and not returnable. Customer service is non-existent, I will never buy from this site again.

Worst stitching was at fit badly made terrible shocking made in china. This wasn't in the description of this item horrible not even worth 0.1p

You're better off purchasing from Lulu's. Hello Molly prices are over priced. You can get the exact same item or similar from Amazon and Shein for much less.
Also the fact that their return policy sucks. They don't reimburse you back. You ONLY receive store credit. Pretty much stealing from you.
Why would I want to return an item I don't like to receive store credit, forcing me to buy another item/dress to use my credit. Odds are I will not like the second item I purchase since Hello Molly lacks quality.

For starters all their quality is terrible. These same dresses can be found on Amazon or even Shein for a fraction of the price. Their sizing is all over the place as well. What really makes this company terrible is their returns department. I sent four dresses back six weeks ago. I've emailed five times to see if anyone can confirm where my returns are since I haven't seen a credit come through and it's close to $400. I got a response initially that said it takes 10 business days to process. This response made no sense as the whole reason I emailed was because it had been way more than 10 business days. I've emailed three separate times since then trying to get ahold of someone and I get nothing. They essentially stole hundreds of dollars from me and now won't reply to my inquiries. I'd never order from here again.

I know I should have read the reviews first but I did not. I ordered a large in every size because these cheap sites usually work that way. 100% of what I ordered was too small. One dress was covered in glitter which is all over my house now. The best part is they only issue store credit for returns. I would never purchase anything else from this company but now I'm stuck. Hello Molly is a complete scam, I would not order from them. You can find the exact same clothing in other stores that likely offer returns, like Amazon for example. I learned a lesson for sure.

The dresses were poor quality and one of them was damaged. My package was over valued by $100 so I had to pay over $70 in duties for two dresses. (They wrote $295 on the package instead of $195)

Even if you're returning due to damage, you have to pay for your own shipping if you live outside of the US or Australia. That cost me $50. I debated whether it was even worth returning vs. selling the dresses, but I returned anyways.

I did receive a timely refund though which I appreciated. However I'm still out $120 ($70 in duties and $50 in return shipping).

I ordered over $500 worth of items, have of them arrived damaged and the other half are poor quality and cheap. There customer service is extremely slow and they don't offer money back. I am still waiting to be able to return these items to receive store credit to get more crappy clothes

They do not accept returns, which is totally bs. Their clothing does not fit as described or shown. I will never shop at this website again. You also have to pay $10 for a shipping label. This is poor customer service as a company. Do not shop here.

Ordered from Hello Molly and when my items finally arrived, I had to pay an additional $93 in customs when I went to pick up the package. Nowhere on their payment page, shopping cart page, or in the order processed email does it tell me that that may happen, so I was completely taken by surprise. Apparently the only place this is written is on the shipping page, which can only be found at the very bottom of the main page, and at the bottom of the shipping page, it says customs may be added. It does not tell you how much customs may be.
They also charge a ton of money for these dresses, and one of them has sparkles and little pieces of glitter coming off of it non-stop, as soon as I took it out of the bag. The other one is a completely different color than the photo on the website. And apparently they don't do returns, and you have to pay for shipping, even if the item arrives faulty. Not impressed at all. Scummy company.

I ordered a dress for my day and didn't realize that Hello Molly does not refund returns. I sent the dress back and received an email stating that I have funds to shop. Site says to check out as a guest, not express check out. I did this multiple times and the transaction continues to default to shop pay without my credit as promised.
4 msgs later and no response from Hello Molly. The took my money, took the dress back and now I am out $70.!

This is a major buyer beware, I have never had such a terrible experience with a company. I found multiple dresses on Hello Molly's website and before I bought I looked at the return policy. It's $9.50 to return your purchase so I bought multiple dresses and they all were terrible quality and didn't fit well. I went to return the dresses where I was stunned to find out their return policy ONLY allows for store credit.

Now I'm stuck with $400 of store credit at a store that only sells expensive fast fashion with cheap quality. Lesson learned - start at Amazon for a dress that's half the price.

I ordered accidentally a large order because I thought it was a company I order from a long time ago. I got it and the quality is comparable to cheap doll clothing. Don't order the return policy is get store credit. That's usually sketchy.

I ordered two dresses--mind you they are not cheap at $90 a piece. They looked lovely on the website/models; however, what I received in the mail was much different than what was advertised. I am usually a size medium or large. I ordered both dresses in large to be safe, but they were still both incredibly too small and wouldn't even zip. They were clearly poorly made with cheap fabric, sloppy stitching, and strings hanging off the dresses. Then when I went to return I saw that they only accept store credit. I couldn't exchange or even use the store credit because I got their largest size, which still didn't fit. Poor customer service as well, but after going back and forth I did eventually get a refund instead of store credit. All in all, AVOID SHOPPING HERE! Overpriced and poor quality.

Everything I've ordered from Hello Molly has been fantastic quality, always double lined and thick fabric, and arrives timely. Yes, the returns cost $10 which is annoying, and only store credit but return policies need to be read before you purchase. All these bad reviews are just mad that they didn't read beforehand. The products are still good quality.

Just had my first experience with Hello Molly and they are truly a great company to deal with! Not only do they have a wide selection of very quality clothes, but their service is a breath of fresh air.

They have a phone number that is actually answered by a live person. I had to call twice with questions and both times the person on the other line was very helpful and had sincere appreciation for my business.

My order was in hand four days after ordering and the shipment came all the way from Australia to the US.

Definitely will be using this site again in the future and I would recommend it to anyone!

Purchasing from Hello Molly in the US is an absolute nightmare and I couldn't be more disappointed in my experience. As a pregnant woman, finding clothes that fit can be extremely challenging. Having a store-credit-only return policy in 2022 is unacceptable and causes your business to look like customer service is the lowest priority. It makes sense to order several sizes from US vendors to determine what fits. Two items were terrible quality with zippers that were non-functional, and now I'm stuck in this ecosystem. Hello Molly needs to make their return policy more prominent as to not mislead consumers.

This is now my fourth day without a reply to my return question. Shipping is paid for by the buyer BOTH WAYS and costs $10. So, the dress didn't fit and now I am out $20 just for shipping. Plus, NO REFUNDS. Even if you don't want store credit, that is all you get. I refuse to buy from them ever again. Beware!

Okay, first be careful of sizing, I read the size chart and ordered a Large, which was WAY too big. Second, returns SUCK! They make you pay $10 and then they only give you a credit! But the worst part is that my credit is in my account, but every time I go to order, it won't let me apply for the credit! It says in the return email that I will have the option to choose to use my credit when I check out but NOPE! I have been calling and emailing for 4 days now with no response :( I was hoping to have this dress for my event but looks like that is not going to happen and they have $100 of mine now! Find another website that doesn't make returns so difficult!