Plumeria does have some good items that are unique and well priced. That's the good news.
Here's the bad news...
This company has absolutely ZERO concept of what good customer service is. My order, placed in early February, arrived on time. My wife loved a couple of the two-piece swimsuits that I had picked out but needed an exchange on one of the tops. Simple right? Wrong.
After a 45 minute online chat to approve the exchange and explain the process, i was finally able to get the exchange started. 45 minutes for this? The reason is that they have no ability to field a phone call. I asked that they call me and the representative said "we don't have phones" to which I replied "everyone has a phone, you could call if you wanted to but are choosing not to."
I FedExed the exchange to plumeria and it was delivered to them on Feb 23rd, plenty of time to get the exchanged item to me by March 6th, when we needed it. I contacted plumeria on Feb 28th because I had not heard anything from them regarding the return. They had no idea where the package was! After trading emails (again because they don't believe in a customer service phone line), they did find the package. I explained to the person helping me, Joan, that we absolutely needed the exchange by March 6th. It took me asking her three times before she even addressed this aspect. She explained that I would have to pay $10 additional shipping, whatever, I just wanted the product on time and Joan said it would be here. I finally get a shipping notification and the package will not be here until a day or two after I expressly said I needed it.
I feel for the owner of Plumeria. In reading about her, she sounds like she wants to build a great company. It's too bad the people she has as the "face" of the company have zero desire to provide any kind of customer service! I hope, for the owner's sake, they fix this. With so many options for apparel, I will go to a company that value's their customer's and provides basic customer service.