Ordering free catalog. I love having pictures and info at my fingertips. I keep browsing waiting for my home to be completed before landscaping.
IT IS LATE IN THE SUMMER SEASON AND YOU STILL HAVE ROSES THAT ARE ON MY WISHLIST. SO MANY ROSES, NOT ENOUGH GARDENS. TODAY WAS VERY GOOD FOR CHOOSING WHICH BEAUTIES WILL GRACE MY BEDS
Good website non glitchy. Easy to find what will work in my garden and beautiful selection. Will shop here again
Cannot contact anyone by phone. Have no idea when or if we are receiving our roses we orderedMarch arch
Shopping was fun. More than enough information for each rose. Only problem was the abundance to choose from just in what was available.
The rose plant arrived one day ahead of time and looks very healthy. Time will tell after we get it in the ground.
I shopped for a relative in another growing zone and found just what I wanted.
Easy to work with.
Received my lovely little rose in perfect condition.
Now I must get her in the ground and wait for her to bloom.
Sonya was a great customer service person to work with to get my rose a replacement. Thank you for your help
I am so glad to hear that Sonya was able to help you with our One Year Guarantee and get you that replacement rose. Here's to a beautiful growing season! - Robin
I have been looking for these roses and always sold out. Found them and can't wait I know they will be beautiful and smell heavenly.
Heirloom roses are the best specimens and come healthy and well packaged every time.
I really enjoyed finding a site with scented roses! I plan to return next Spring and order a Climbing rose!
Roses were delivered impeccably! They have been planted and we are excited to see how they grow and bloom!
Easy to use website. I had to change my order and customer service was very helpful. I watched videos on planting on your site. All helpful
Enjoy viewing roses and receiving specific information for optimum growth and blooming.
Easy to order and prompt delivery.
Just got these in the ground, looking forward to seeing how they perform.
They arrived in good condition.
The whole thing with about as well as I thought it would. Only time will tell if I made the right choice.
Has been a bit disappointing. I don't know what else to say,, I don't think you'll want to use my review anyhow.
Very easy to navigate the website. The filters were very helpful in helping me narrow down the rose that was best for me.
Overview
Heirloom Roses has a rating of 3.8 stars from 314 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Heirloom Roses most frequently mention customer service and good condition. Heirloom Roses ranks 5th among Flower Delivery sites.
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- Saint Paul, Oregon, United States
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Business History
We also value the history and the century-long tradition of rose cultivation. We know that gardens are more than just physical beauty. Beautiful gardens are a place of solace, social gatherings, and peace where beauty and rich scent can refresh the soul. We want to help you achieve this in your own garden through our excellent Customer Care and Commitment to Quality.
Our friendly and knowledgeable customer care team provides one-on-one attention and guidance throughout the entire blooming season and beyond. Every member of our team is wholeheartedly committed to helping you find the perfect rose for your specific climate and season. Need help with planting? Questions on pruning? Or want help placing your next order? We are here to help year-round. Send us an email or call us at 800-820-0465 and one of our staff will be happy to help you create your dream garden.
Heirloom Roses is committed to not only helping you build the garden of your dreams, but we are also committed to investing in our employees. We employ a wide-variety of talented people, offering advancement and growth opportunities for everyone. Our employees are our community, and we are grateful for all of them - from the propagation team and shipping department to our knowledgeable Customer Care team.
We are honored to be a part of your rose journey and look forward to providing you with the Roses You Need & the Roses You Love.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dana, I'm sorry to hear that you have had difficulty contacting us. We have been inundated with calls and emails and just this week hired five new employees to help us with our customer care. So I apologize for the length of time it took to reach us. In future, you can always log on to your account to see your order and the ship date that you chose at checkout. I hope that is helpful.