I appreciate timely delivery of the product which is similar with the product shown in picture on the site.
We love sending these for special occasions. The roses are beautiful and always arrive in good condition.
Rose arrived well packaged on the expected date. I followed instructions and it still looks healthy.
Roses sent on time and arrived in great condition! Growing beautifully! I absolutely LOVE the first bush that has started to bloom, Twilight Zone!
I'm waiting on my rose plant but the catalog I received has me dreaming of even more gorgeous plants!
The rose shipped on time, came as described, and is doing well in its pot til I can direct plant it. Overall, very pleased.
These pathetic plants showed up broken, disheveled, and waterless. I will never buy heirloom again. This goes to show cost doesn't equal quality.
One rose had yellow leaves and is now a stalk, the others looked very rough. I am hoping they will come back.
The planting instructions were very clear and roses arrived in perfect condition and they arrived fast. I wqill be ordering agan!
The root of the Florentina Rose is not good, it's dark. The Teasing Georgia Rose is better and begin to sprout after a few days.
Thank you so much for taking the time to give us feedback. One of our team members did reach out to you directly and offered assistance. If you could reply to her, we are happy to take a look and get this resolved for you! Your quality own-root roses come with a one-year warranty! We look forward to hearing back!
I received a text telling me that my rosebush had been delivered and a picture of the box.
My first order from Heirloom roses; received a healthy plant and excited to see it grow and bloom!
The packaging was great. I received the roses that seem to be in good healthy conditions.
It came in and was perfect! My mom is ecstatic to get it for Mother's Day!
Love this company! I have 7 roses from them so far and have had great success.
Overview
Heirloom Roses has a rating of 3.8 stars from 314 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Heirloom Roses most frequently mention customer service and good condition. Heirloom Roses ranks 5th among Flower Delivery sites.
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- Saint Paul, Oregon, United States
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Business History
We also value the history and the century-long tradition of rose cultivation. We know that gardens are more than just physical beauty. Beautiful gardens are a place of solace, social gatherings, and peace where beauty and rich scent can refresh the soul. We want to help you achieve this in your own garden through our excellent Customer Care and Commitment to Quality.
Our friendly and knowledgeable customer care team provides one-on-one attention and guidance throughout the entire blooming season and beyond. Every member of our team is wholeheartedly committed to helping you find the perfect rose for your specific climate and season. Need help with planting? Questions on pruning? Or want help placing your next order? We are here to help year-round. Send us an email or call us at 800-820-0465 and one of our staff will be happy to help you create your dream garden.
Heirloom Roses is committed to not only helping you build the garden of your dreams, but we are also committed to investing in our employees. We employ a wide-variety of talented people, offering advancement and growth opportunities for everyone. Our employees are our community, and we are grateful for all of them - from the propagation team and shipping department to our knowledgeable Customer Care team.
We are honored to be a part of your rose journey and look forward to providing you with the Roses You Need & the Roses You Love.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Randy,
One of our Customer Care representatives reached out to you via email to offer help. If you have roses that are struggling or were damaged in transit, please reply to the email for assistance. We would love to help!