Heirloom Roses Reviews Summary
Heirloom Roses has a rating of 3.6 stars from 315 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Heirloom Roses most frequently mention customer service and good condition. Heirloom Roses ranks 14th among Flower Delivery sites.
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I recently had an issue with one of the roses I ordered from Heirloom Roses arriving damaged. I reached out to their customer service team and was genuinely impressed with how quickly and kindly they responded. They immediately arranged for a replacement and made the entire process smooth and stress-free. A special thank you to Gemma, who went above and beyond to ensure I felt valued as a customer. Her prompt communication and warm, helpful attitude truly stood out. The replacement rose arrived in perfect condition, and I couldn't be happier with how everything was handled. Heirloom Roses not only delivers beautiful plants but also stands behind their quality and service. I'll definitely continue ordering from them and highly recommend them to any rose lover!
They shipped me two rose bushes with rose rosettes disease and refused to honor the warranty in a reply from the company on April 5,2025 after I contacted them on April 4,2025. Update 4/9/25 = The company rep has since become combative - insisting that I did not give them time to reply even though my reviews were posted on April 5,2025 after their first reply on April 5,2025. They stated before honoring the warranty, they want me to remove this review from trustpilot. I told them no and that I would not update any review until they honored their warranty on their end. I have never had a company make such a demand before. I will be on edge for the next 9 months watching to see if my other 12 rose bushes were contaminated from the diseased bushes sent from Heirloom Roses. So far, there are no signs on my existing bushes but the incubation period is long. 2 rose bushes from COSTCO have been planted to replace the heirloom diseased bushes. The Costco ones look great so far. You can see from their reply to this post how they do business with consumers. I hope my review is helpful to others looking to make a purchase with the company. I would be hesitant to accept any replacement from this company due to the risk they have brought to my yard. My whole rose garden might be wiped out because of their negligence.
I have gardened for over 50 years and the Heirloom Roses I ordered were the healthiest and best packaged plants I have ever received. Thanks for a job well done. I will be ordering again soon.
Bought two roses (first time)- both were ridiculously small for the price. One did ok- the other never grew more than 12 inches tall and was so sickly I removed it. I have a strict routine of watering, pest control and fertilization- which Heirloom roses claims is too much watering and fertilization. I wonder why my other 13 co-located rose bushes- some of which I purchased from Walmart for $13- have grown 4-5 ft in the same time period. Seriously- this is a joke. I have years of experience successfully growing roses. Only buy from them if you have no other option
Thank you for sharing your feedback. We’re sorry to hear that your rose didn’t meet your expectations.
It’s important to note that own-root and grafted roses do grow differently in their first year. Grafted roses often appear larger as they establish on their rootstock, while own-root roses focus on developing a strong root system. In the first year, own-root roses tend to produce slimmer canes, but after their first pruning, their growth becomes more robust, often surpassing grafted roses in overall longevity and health.
Regarding your warranty request, we regret that we could not approve it due to the presence of rose rosette disease, which is spread by mites and unfortunately not covered under our warranty. While this disease isn’t a reflection of your care, we did also advise that weekly fertilizing and daily watering may not be the best approach for young own-root roses, as they require more balanced care during their establishment phase.
We completely understand how disappointing it is to lose a rose, especially to something as unpredictable as rose rosette disease. Please don’t hesitate to reach out if you have any further questions or need assistance.
I ordered 2 roses ( over $100 in cost), they were not delivered on the date i picked (even they promise that it will be delivered on that day). I called customer service multiple times to verify the date of delivery, but it was not delivered even they told me it will be. What a joke. Finally, it was delivered at 8pm 2 days later in terrible condition. I told them that roses look like the last pick from the clearance rack at Lowes - bare stems on one rose, yellow disease looking leaves on the second plant. I am no impressed, i am very disappointed, i will never purchase from this company again. First impression is very important if they want to be a successful company and show that they take pride in their plants.
Thank you for your feedback. We took a look at your order and and reviewed the communication surrounding it. As we explained in your order confirmation email, we strive to meet requested arrival dates. However, occasionally there can be carrier delays beyond our control that affect the timing of your delivery. We defoliate your premier own-root roses, to help them retain moisture while in transit. Any remaining foliage that dries or yellows during the trip, can simply be removed. Once planted, your new rose will starting pushing new grown in a few short weeks. If you have any further concerns after following planting and care instructions, your roses are covered by Our Guarantee. You can read all about our warranty at https://heirloomroses.com/blogs/about-us-ordering/guarantee. Please feel free to reach out to our team with any questions or help with anything. We are here to help you along your rose journey!
I purchased a few different bare root roses a few weeks ago. One was per my mother's request, a "Don Juan" red climber. It arrived as what I considered a "twig" lol. I am super new to roses & quite nervous. Anyway, I followed the planting instructions precisely. It's only been 2 weeks & it has quadrupled size already! I'm totally astounded!
I purchased the Poet's Wife as I was looking for a sharp yellow rose. It is the most prolific of the three roses I purchased having about 7 blooms in the first year! However, it is not a sharp yellow, but a soft yellow. Regardless, it is beautiful and fragrant.
I love ordering roses from Heirloom. Their roses arrive healthy and vibrant. If ever I have any issues, I just have to reach out and someone from their staff will make it right. It's important to buy from family owned companies and I feel good about that.
I recently looked back in my emails and saw that I have been ordering roses from Heirloom since 2015! Although the ownership has changes, they continue to be a vendor that I trust and enjoy doing business with. I recommend them wholeheartedly!
I found the shopping and delivery experience to be great. I will assume the roses will grow to be beautiful as predicted!
I ordered hot cocoa and Zepherine Drouhin. They were well packed for the trip. I planted them both the next day and so far they are doing great! New little healthy leaves are already emerging after 4 days! I know they are off to a great start, I anticipate gorgeous blooms coming seasons!
I will definitely be using again they came so beautifully packaged. The plant was healthy and even had buds already on it. Can't wait to see if we will have some beautiful roses this coming spring/summer
I have always used Heirloom for my Rose gardens. Their selection and accuracy are everything.I am starting over in my new home; looking forward to the blooms and of course; fragrance.
I wasn't allowed to request a delivery time after the last frost date for my area. Then the rose was delivered late, on a three-day weekend and had to sit who knows where. However I expect the rose to thrive, as others that I've received from Heirloom Roses have.
During check out, US customers may choose a requested arrival date for their order. Canadian customers may select a requested ship week. Enter your address and you will receive an estimated transit time for your package. We recommend choosing a ship date that works best for planting in your hardiness zone. To protect our roses from extreme weather changes, we sometimes defoliate the plant and ship them with limited foliage. This helps roses stay healthy throughout the shipping process. We guarantee that your roses will arrive healthy and hardy. Leaves will begin to grow within 2-3 weeks of planting. If you need assistance regarding how to care for your roses until the weather warms, please feel free to visit our website or contact our team at 800-820-0465.
The roses are great. They come back every year. They're strong, hardy disease free. Everybody loves the way they smell in my yard.
I shopped for a relative in another growing zone and found just what I wanted.
Had such kind and thorough help from Brittany. Ordered a supply of fish fertilizer for the year - supurb product! Unlike what I've seen on the market in its category. This is a fine company.
Heirloom roses are the best specimens and come healthy and well packaged every time.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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We take reports of Rose Rosette Disease (RRD) seriously. It’s a viral issue spread by windborne mites and can be introduced into any landscape by insects, tools, or even clothing. Thanks to our strict health protocols—including viral indexing, pest management, and regular inspections by the Oregon Department of Agriculture—we do not have RRD in our fields, and all roses are shipped disease-free. If we had any reason to believe the issue originated from our nursery, we would have gladly brought the roses back for testing.
We understand the disappointment of losing a rose. In good faith, we offered a courtesy replacement outside of our warranty guidelines to assist in establishing your garden this growing season.
To be clear, you submitted a survey reply during off hours and we replied the first business day we were in the office.
As previously communicated, our roses are shipped disease-free, and we follow strict health and safety protocols to ensure their quality. We remain committed to resolving issues fairly and reasonably.
At this point, we consider this matter resolved. Thank you for your understanding.
—The Heirloom Roses Team