Heirloom Roses

So excited for the roses and your company prepared me partially. My strong recommendation is to make sure that all the important hints when you receive your roses are contained in the video AND on the box.

After trying to wait patiently for my roses [the delivery date/time was extended several times when weather was great], they finally arrived about 2 hours before rain/snow appeared.

The video got me partially ready, but I just learned on the box that I needed organic potting soil, bone meal, peat moss, and cow manure in order to plant. I had to quickly run out and go to a couple stores before I found what I needed. I got back minutes before it started to rain. I was at the garden center two days before the roses came and could have bought everything and be prepared to get them planted asap.

I am on my eighth and ninth roses ordered from Heirloom. They arrive well packed for shipping and healthy plants. All of the original six roses blossomed during our first season. Later shipments that were planted mid season have shown healthy growth. Heirloom will continue to be my choice of sourcing.

I was to receive my Impressionist rose May 1, was notified in late April that it would come shortly. It was shipped April 28 (per Heirloom). In early May got a notice from FedEx that there was some sort of unspecified problem. It did not arrive till 5/9. I would say that is an unsatisfactorily long trip. Some of the smallest branches were starting to yellow. Perhaps you need to change your shipper. FedEx was a disaster. I think the rose may be ok - I soaked it well and planted per your instructions. At least I hope so. This is no way to ship live plant material. At least it was beautifully packed. Now - fingers crossed!

I have always been afraid to grow roses. Last fall, I made the jump and purchased two rose bushes(Peace and Touch of Class) from Heirloom Roses. I watched the YouTube videos provided on the website and gained a ton of knowledge. Touch of class had one bloom before winter and have had multiple blooms this spring. Peace did not bloom in fall and has produced beautiful blooms this spring. I could not be happier!

I can't wait to see these roses thrive in my garden. I was super pleased with how well packed they came when they arrived. Nothing spilled or broken. They have already put new growth on since I've received them. Rebekah was super helpful in helping me pick roses with the colors and fragrance level I like. Heirloom Roses has helpful videos about their roses, how they are prepped for shipping and how to care for them.

I am very happy with the safety and condition of my Nono rose! Your company sends too many emails. I should have received a catalog with my order. I don't know any other company that doesn't practice this.

This was my first time to order from Heirloom Roses and I was not very pleased. I received and email with a video explaining how I should expect to receive my rose. The package was delayed by several days and when it arrived, it was missing the rod to keep the plant from shifting in the box, the plant itself was protruding out of the box, and the contents of the container (dirt and rose plant) were emptied into the bag it was wrapped in. This was ordered as a Mother's Day gift, so it was quite an embarrassing gift to give. I also am not sure if the plant will live considering the condition in which it was received.

They shipped me two rose bushes with rose rosettes disease and refused to honor the warranty in a reply from the company on April 5,2025 after I contacted them on April 4,2025. Update 4/9/25 = The company rep has since become combative - insisting that I did not give them time to reply even though my reviews were posted on April 5,2025 after their first reply on April 5,2025. They stated before honoring the warranty, they want me to remove this review from trustpilot. I told them no and that I would not update any review until they honored their warranty on their end. I have never had a company make such a demand before. I will be on edge for the next 9 months watching to see if my other 12 rose bushes were contaminated from the diseased bushes sent from Heirloom Roses. So far, there are no signs on my existing bushes but the incubation period is long. 2 rose bushes from COSTCO have been planted to replace the heirloom diseased bushes. The Costco ones look great so far. You can see from their reply to this post how they do business with consumers. I hope my review is helpful to others looking to make a purchase with the company. I would be hesitant to accept any replacement from this company due to the risk they have brought to my yard. My whole rose garden might be wiped out because of their negligence.

I wasn't allowed to request a delivery time after the last frost date for my area. Then the rose was delivered late, on a three-day weekend and had to sit who knows where. However I expect the rose to thrive, as others that I've received from Heirloom Roses have.

Rose plant arrived with all leaves dried like a crisp and dead. Stems very skinny and dark. 3 years ago the plants from heirloom used to arrive very healthy. Despite this they have asked me to plant the sad plant and save complaining for after a year has lapsed, but certainly it is not off to the running start I expected.

If I could leave no stars I would. My card was compromised (which they verified with an email newsletter) after making my very first purchase on their site. I spent well over a week disputing fraudulent charges with one still making it through. I am still working on the entire case, yet their email states they will not be responsible for any of the fraudulent charges that occur nor have they offered any sort of compensation or even something as minimal as a coupon code. I spent well more on them than it was worth given the hours I've spent working on reversing the charges. Avoid this company at all costs, they simply don't care about customer service. And, all of this has happened BEFORE I've even received the product I paid for.

I received 2 roses that were completely duds, and I've grown roses before, treated these well and did all I can to see if they'll live. I wrote an email to customer service over a week ago, still no response. I tried to call the customer service number but after waiting for over 30 mins, still no answer. They say they can call back. No call back.
Please save your money and do not order from this company.

I have not and will not purchase roses or anything else from these people because they are abusive at their email marketing and you can't unsubscribe - no provision for that on their website you can only sign up you can't unsubscribe. Plus they never answer their phone, just endless music hold. They don't answer direct emails either. So if a rose bush was purchased and you needed to ask questions or get help there would be no way all you'd get is endless SALES emails. Several every single day.

I paid over $140 for four rose bushes. They arrived past planting season in one cardboard box, each individually wrapped in plastic. I planted them per directions. Three of them are now dead and the last bush is dying. I reached out to Heirloom Roses for help multiple times however their response was that I used the wrong fertilizer, despite it being the fertilizer from their website. They refused to give me a refund or a credit. Don't buy your plants from Heirloom roses unless you like them dead.

The roses are great, shipping through fedex got a bit confusing dates kept changing and location displayed incorrectly on site a few times. (example. At one point it told me it was in Oregon, but would be here the very next day. Switched to Wyoming, then jumped back to Oregon, and then it was just here. Didn't get an out for delivery notice until after it arrived.

I have been buying roses from Heirloom for several years. All the roses have come nicely packaged with healthy roses. I love the fact that their roses are own root and not grafted. In all these years, I have had one issue about a wrong rose, they promptly returned my email and fixed the problem. Love this company!

I have written 3 emails and called at least 10 times. The phone is never answered no matter how long you wait. There is an option to have them call you back, I selected that, they never called. Not worth the hassle, no matter how pretty the roses look. I disputed my purchase with Paypal after I could not reach them and if Paypal won't help me, I'll contact the credit card company, but I am not doing business with a company that is completely unreachable. That is simply ridiculous and bad business.

Heirloom Roses has a data breach in August 2021 with subsequent breaches through October 2021 even though they supposedly took steps to secure their website. It took the another two months to notify customers that they might have been victim of a potential breach of personal information. Essentially 5 months from realization of the breach are customers notified. Why not sooner? What's worse is how could they claim the website was secure if breaches continued until October 2021. Irresponsible.