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HebeosReviews 5,173

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,850
This company does not typically respond to reviews

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11,293 reviews
Maryland
1 review
0 helpful votes
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Exceeded my customer expectations! The price was right and the item is perfect!

Date of experience: May 5, 2022
Georgia
2 reviews
0 helpful votes
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Beautiful Dress!
May 5, 2022

It was a good experience. I was pleasantly surprised it's great quality.

Date of experience: May 5, 2022
Maryland
2 reviews
0 helpful votes
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Not satisfied
June 3, 2022

Size is definitely too small
Color is not as expected. Ordered champagne got a yellow champagne

Date of experience: May 4, 2022
Missouri
1 review
0 helpful votes
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Great dresses
May 4, 2022

It was great. Found the color I wanted for flower girl dresses. Easy to view website and order.

Date of experience: May 4, 2022
Georgia
1 review
0 helpful votes
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First time nice look dress. It is great fit dress is comfortable.

Date of experience: May 4, 2022
Florida
2 reviews
0 helpful votes
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Pretty dress wrong color
May 4, 2022

I received the dress which is a pretty dress. However the color was incorrect. I had to wait a long time to process which was ok, but when it got to me it needed to be perfect. And unfortunately instead of gold which is the wedding color, I got a rose color, also the Tull used under the dress is of a very thick material and not fluffy. Makes it hard to maintain the right shape of the dress. I am sad I won't be able to use it.

Date of experience: May 4, 2022
Arizona
1 review
0 helpful votes
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My dress was supposed to be to me by May 2nd, I paid extra for rush delivery. It's not even on its way yet. Waste of money.

Date of experience: May 4, 2022
Washington
1 review
0 helpful votes
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Monica
May 4, 2022

I found the perfect dress here, the dress is very soft, a beautiful colour, and arrived within the 2 weeks limit

Date of experience: May 4, 2022
North Carolina
1 review
0 helpful votes
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Great service
May 4, 2022

Dress arrived in a timely manner. Had no problems ordering. Dress was decently priced.

Date of experience: May 4, 2022
Michigan
1 review
6 helpful votes
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Horrible
June 3, 2022

This is a scam company with no intention of issuing refunds or returns despite the site boasting 'worry free returns' and 'easy returns'. Horrible customer service, would absolutely never ever recommend them to anyone. Dresses come from China and are of poor quality. Pictures don't reflect the actual quality of product.

Date of experience: May 4, 2022
New York
1 review
9 helpful votes
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Greatly dislike
June 2, 2022

I have spent just about $200 on a dress that didn't describe it was actually two pieces. The mesh is like a triple layer that isn't exactly see through but looks like white is layered on to your body because it's so thick. There's not a single bit of stretch to the dress so i cannot even pull it up. I ordered it larger than i needed it and it still doesn't fit. I'm assuming o may have a hard time returning it as by the time i do so I'll still be spending over $80. Really disappointed.

Date of experience: May 3, 2022
Washington
1 review
0 helpful votes
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Almost perfect
May 3, 2022

Super easy to order, shipping was amazing! The product looked like the picture, but didn't fit my body the right way

Date of experience: May 3, 2022
Michigan
1 review
0 helpful votes
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Great
May 3, 2022

First time shopping here and I will be returning in the future

Date of experience: May 3, 2022
Texas
1 review
0 helpful votes
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Rip off
June 2, 2022

Never got the dress and they will not refund my money. Don't order from them it a rip off cost me 180.00 dollars

Date of experience: May 3, 2022
Kentucky
1 review
0 helpful votes
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Wonderful
May 3, 2022

I ordered here a prom dress. I was worried that it wouldn't arrive on time but wow. It arrived earlier than expected. The fabric, quality, look, everything was perfect. I'm more than amazed with this shop.

Date of experience: May 3, 2022
New York
1 review
0 helpful votes
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Unsatisfied
June 2, 2022

One dress came much too large and requires tailoring from top to bottom. Even bust area is too large and we ordered this size based around her measurements. The other is unwearable as it is unfinished. Cups are completely visible through bodice. Very disappointing

Date of experience: May 3, 2022
Illinois
1 review
1 helpful vote
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The dress took forever to get here not the greatest quality very cheap fabric. It definitely came all the way from China I have proof of that from the mailing documents. If you think you're going to get it at a decent time you will not. And if you think you're going to get it and return it you're not. My dress was never worn because it did not get here in time tags are still on it and they refuse to accept it back, since there was nothing wrong with that. So them saying on their site that you can return an item if it's in wearable condition and tags are still on it it's a downright lie. They are not going to give your money back for any reason.

Date of experience: May 3, 2022
Delaware
1 review
0 helpful votes
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Amazing experience
May 3, 2022

After buying my dress I was concerned with the measurements because my bust is a little bigger than the biggest size you had, I had put in an inquiry and an email requesting my bust bigger and within a day I got a response that they could make that happen! And when I tried my dress on it was perfect, exactly what I asked for!

Date of experience: May 3, 2022
Arizona
1 review
0 helpful votes
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They are legit
June 1, 2022

I ordered my wedding dress with the custom sizing and it took only 3 weeks to arrive, which made me happy. I still had to have several alterations performed to correct some sizing issues, but they got the dress to look similar to the photo... I know it wasn't the same quality, but it worked and I appreciated the decent price (considering the cost of other dresses out there).

Date of experience: May 2, 2022
Oklahoma
2 reviews
0 helpful votes
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My Wedding Dress
May 2, 2022

I love the look of this dress very feminine. Like Me.

Date of experience: May 2, 2022