Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Exceeded my customer expectations! The price was right and the item is perfect!
It was a good experience. I was pleasantly surprised it's great quality.
Size is definitely too small
Color is not as expected. Ordered champagne got a yellow champagne
It was great. Found the color I wanted for flower girl dresses. Easy to view website and order.
I received the dress which is a pretty dress. However the color was incorrect. I had to wait a long time to process which was ok, but when it got to me it needed to be perfect. And unfortunately instead of gold which is the wedding color, I got a rose color, also the Tull used under the dress is of a very thick material and not fluffy. Makes it hard to maintain the right shape of the dress. I am sad I won't be able to use it.
My dress was supposed to be to me by May 2nd, I paid extra for rush delivery. It's not even on its way yet. Waste of money.
Dress arrived in a timely manner. Had no problems ordering. Dress was decently priced.
This is a scam company with no intention of issuing refunds or returns despite the site boasting 'worry free returns' and 'easy returns'. Horrible customer service, would absolutely never ever recommend them to anyone. Dresses come from China and are of poor quality. Pictures don't reflect the actual quality of product.
I have spent just about $200 on a dress that didn't describe it was actually two pieces. The mesh is like a triple layer that isn't exactly see through but looks like white is layered on to your body because it's so thick. There's not a single bit of stretch to the dress so i cannot even pull it up. I ordered it larger than i needed it and it still doesn't fit. I'm assuming o may have a hard time returning it as by the time i do so I'll still be spending over $80. Really disappointed.
Super easy to order, shipping was amazing! The product looked like the picture, but didn't fit my body the right way
I ordered here a prom dress. I was worried that it wouldn't arrive on time but wow. It arrived earlier than expected. The fabric, quality, look, everything was perfect. I'm more than amazed with this shop.
One dress came much too large and requires tailoring from top to bottom. Even bust area is too large and we ordered this size based around her measurements. The other is unwearable as it is unfinished. Cups are completely visible through bodice. Very disappointing
The dress took forever to get here not the greatest quality very cheap fabric. It definitely came all the way from China I have proof of that from the mailing documents. If you think you're going to get it at a decent time you will not. And if you think you're going to get it and return it you're not. My dress was never worn because it did not get here in time tags are still on it and they refuse to accept it back, since there was nothing wrong with that. So them saying on their site that you can return an item if it's in wearable condition and tags are still on it it's a downright lie. They are not going to give your money back for any reason.
After buying my dress I was concerned with the measurements because my bust is a little bigger than the biggest size you had, I had put in an inquiry and an email requesting my bust bigger and within a day I got a response that they could make that happen! And when I tried my dress on it was perfect, exactly what I asked for!
I ordered my wedding dress with the custom sizing and it took only 3 weeks to arrive, which made me happy. I still had to have several alterations performed to correct some sizing issues, but they got the dress to look similar to the photo... I know it wasn't the same quality, but it worked and I appreciated the decent price (considering the cost of other dresses out there).
I love the look of this dress very feminine. Like Me.
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.