healthcare.gov

I have never had a worse experience. I spoke to a CSR (Julia) who mumbled so bad she had to be asked to repeat EVERYTHING because she could not be understood. The supervisor was no better. (Sharon) was LAUGHING as I was explaining my situation to her. When I checked her on it she tried to call me rude for checking her on her behavior. What representative laughs while a person is explaining a serious situation? RUDE! I can't afford the insurance... there is no need to be rude atop of that. Your information becomes theirs FOREVER! They cannot discard your applications or your information from their system. AWFUL AWFUL AWFUL.

HOPE TRUMP GETS RID OF THIS AWFUL SYSTEM! I'm no fan of Trump either.

AWFUL EXPERIENCE!

People saying they paying a little money like $13 a month but I'm not working due to a disability and currently waiting on the SSI process so I have no insurance since I couldn't go back to work. They told me $389 a montg which is ridiculous I can't afford that. I already have treatments I can't afford to go to the Dr to get and medications I have to take to live that I can't afford and still can't get ant help. Even when I go to the ER they basically don't do anything because I have no insurance
This country could care less if you live or die if you can't afford insurance then they call it so called affordable who is it affordable for because definitely not the average person who really needs it.

I was looking up information, didn't even finish the enrollment process and got a notice from the IRS that my refund is being withheld due to Market place insurance. I didn't even know I had this. Got zero indication I was enrolled and now I'm stuck paying for something I didn't even use. Well I'm not going to pay I AM COMING FOR YOU HEALTH CARE. GOV I WILL NEVER STOP CALLING YOU UNTILL YOU FIX YOUR MISTAKE YOUR NOT GETTING A DIME FROM ME YOU USELESS PEICES OF F****** SH**!

Most of the time the premium listed on the site is really high and the deductible is huge, I love how it says Affordable health care but my question is who can afford it.

I didn't even get to log into the website and I already hate it. Forgot my password from last year so I tried to reset it. They ask for my email address... I enter it... Receive an email... Click on the given link... Answer 3 security questions, then it goes to a screen which asks for my email so they can send me another link to reset my password... I enter my email... I click on the given link... AND IT'S 3 SECURITY QUESTIONS, AND IT ASKS FOR MY EMAIL TO SEND ME THE SAME LINK. WHAT?! GET IT RIGHT

Needed temporary health insurance, but was able to get insurance extended so I called the insurance company directly to cancel, then got a call from healthcare.gov because for some reason, they were told to call me. I explained that I had called the insurance directly to cancel, and they went on a spiel about how it would take 3-6 weeks, but they couldn't cancel anything for me. I CALLED THE INSURANCE COMPANY DIRECTLY TO CANCEL. I told him I didn't know why he was calling me, he told me that he was doing what his boss told him to do. I got frustrated with the talking in circles, then he called me a $#*! and that I was being unreasonable. I may have shown some frustration in my voice that I had no idea why he was calling and he didn't seem to know either, but I was not discourteous or unreasonable. Told him he was a horrible customer service rep, he said he worked for himself... yet he has a boss? This is a horrible service, I would never use them again.

I moved 1/1/21 so Healthcare.gov had to assign me a new health insurance company in 2021. My 2020 insurance company isn't sending my EOBs from 2020 because they don't have my new address and I am not allowed to change it, this must be done by Healthcare.gov. HEALTHCARE.GOV CAN'T CHANGE THE ADDRESS SINCE IT'S FROM 2020 AND WE ARE NOW IN 2021. This is bonkers and I need a lawyer.

I'm currently without coverage because they somehow lost my original application the State Farm agent did when I signed up in December for 2016 coverage. Problems with my bank not direct pay to Anthem caused me to lose coverage in April 2016 but I quickly remedied the situation. August 4,2016 Anthem informed me that Marketplace cancelled my coverage because I needed to submit documents to prove myself and my children were US citizens. My original thought was "can't they just use our social security numbers and cross reference that information?" But I finally got a ton of documents together and submitted it all.
Long story short, on a phone call where I finally got to talk to a supervisor, she said that I didn't need to submit paperwork and all I needed to do was put in our social security numbers.
They were there from the get go but when I temporarily lossed coverage in April, they reset my application without the SS numbers.
I'm awaiting a back surgery with was initially scheduled for September 14, but now I have to wait because of their mistake and mishandling of my information.
Affordable Healthcare Act is a joke and they not only rip off us the consumer and citizens, they are ripping off the doctors and other medical professionals. That's why all the doctors and providers I used to see when I had a group plan don't accept Obamacare. They know they're getting ripped off.
As a highly educated, middle class, self employed American, this system is a tragedy.

Absolutely rude and full of bad attitude on the phone with me. Thus I was just calling Cigna and got this women on the phone with a nasty attitude from Marketplace. Horrible!

Just spoke to A "Gabrielle". She got upset because I looked up reviews... SMH. She asked if i "just wanted to waste her time. Are you kidding me? Her phone# or what she gave me is *******338

Market place health insurance, I would be lost if it wasn't for Kevin Wyss, he takes care of everything for me and enrolls me, makes sure I have the best plan, everyone needs a Kevin Wyss in their life

Always gotten a refund but because someone put in wrong information throughout the year without my knowledge (because the website would NEVER work for me) and even put in my social wrong getting me dropped for a random month. My husband and I now OWE on taxes because of a mistake the marketplace admitted to making but they couldn't do anything for me. Told me to call IRS who basically said yes you just have to pay even though it was their fault. Do NOT USE THE MARKETPLACE. Would have rather had not insurance, paying for something that wasnt even USED and now I owe money for it. Thank you for the headache and stress. Glad I get to pay for someone elses mistake.

They only provide price quotes for medical insurance and nothing for dental or vision. Why not provide a packaged deal for all services - medical, vision, and dental?

They call and call and call! Iv asked them at least 50 times to stop calling me! And they still continue to harass me! They call 10+ times a day! DON'T DO IT!

InconvenienceThis is ridiculous. I have now called 3 times in the last month for my 1095 form because I have not received it by mail still, only to find out the last two staff I spoke with did not do their job and had not sent out my form. The first time was because it was the wrong address, not my current, which I had already informed the marketplace that my address was changed. The second time was the same response and the 3rd said what I experienced. Now they told me the option of getting it online. Well every single time I have tried to log into this site, it is unable to verify my account where I click the link to verify and don't see ANYTHING in my email or spam, as they told me to check. And with no verification I am an unable to log in to receive said form. This whole process has been a huge inconvenience and I'm left with no other options other than to wait for the forms to come in a month and now file an extension for my taxes to get done. I pay my health insurance monthly so why am I being punished for doing everything right, due to lack of competence?!?

I signed up for insurance through a company, that goes through this agency. The price of the premiums I paid for a single individual was exceedingly high. They base what you pay, around entire family income. Since my husband had retired, I had no more full time income. I only went twice to a doctor while on the plan. On one visit, I received a discount of $12.93 from a $150.00 bill. They actually paid nothing. One another visit, out of $220.00, they paid $20.56 and I received a discount of $37.37. So out of a balance of $370.00 total, I was stuck paying $299.14. I might add this was one of their Silver Plans. For the first few months, I had their Bronze plan. I was told by the person I purchased the plan through, to try not to even go to any doctors during that time. I couldn't even find very many doctors I liked around here, who would even accept the plan. All it really amounts to was a junky HMO plan, at a very high cost. I wish I would have never signed up! I wasted my money for a useless card in my wallet, which was a joke.

I went online to cancel my plan and resign up for a new plan, as I had just moved out of state and was currently unemployed. I filled out a form saying that I was cancelling and explained why. I was then redirected to a second form to sign up for a new plan. Turns out the first form I filled out isn't the correct form to cancel one's plan even though it is advertised as such. No where in the process did it say I need to call to cancel. I kept getting billed. I called Marketplace and they said because I didn't call, I had never canceled and told me that they could not retroactively change the date. I even showed them proof that I had submitted the form and had even already started a new government healthcare plan (how can I have two at the same time?). They insisted that they couldn't do anything and encouraged me to write an appeal. But then the appeal form said I couldn't appeal for coverage end date reasons. I called back and kept getting the turn around and eventually was out of range to appeal. I can't just not pay it either because it will ultimately come out of my taxes next year and at full price as opposed to the marketplace price. The cancellation process is designed to screw you over.

After 4 attempts and 1 conversation with a supervisor the simple tasks to remove my husband from our marketplace insurance plan due to turning 65 and getting Medicare still is not done. Per last rep and supervisor it will be another 30 for an escalation to be reviewed. They keep canceling him Sept 30th. Today is Aug 31 Medicare eff Sept 1. And yet they have made a complete mess of a simple task. Turning 65 is not an uncommon occurrence which makes this so much more irritating. The different answers and overall ignorance is mind blowing. Selection process for phone reps and quality of training is seriously lacking by decision makers. And to top it all off, they don't care. I worked in health insurance for over 26 yrs, in customer service for the over and under 65 individual members, so I'm not going into this naive to the steps. The Healthcare Marketplace needs an overhaul of decision makers and improved training and testing for new hires. It's a pathetic group as of right now. Don't apologize, just fix it. Having to get a case worker involved to cancel a member turning 65 is a waste of resources. This is not a late request or some unusual circumstance. Obviously these people are not engaged or invested in the duty and services they are supposed to provide. Absolutely pathetic!