The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
This summary is generated by AI, based on text from customer reviews
Designs original. Site easy to navigate and finalise payment. Would like to get similar shirt with Aussie designs.
The best clothes for men. I really like the quality of fabrics and the user-friendly interface of your site. Support is also very fast.
Ok ///////////////////////////////////////////////////
Excellent product and prices. Easy to order and free shipping. What's not to like!
Great selection, great sale prices, shipping is a little high, it used to be if you order $65 or $70 or more, shipping was free or I would have bought more I received the wrong shirt and they would not exchange it because it was a clearance item otherwise I am totally happy with Hawaii Lily
First you didn't tell me it was in us funds and I had to pay more than I wanted. Second the product is too flimsey
First you didn't tell me it was in us funds. I payed more than I wanted too for the shoes. Second, the shoes are not strong enough for the inviroment of canada. I won't order again.
Y for Canadian life style
Had so much fun shopping for the men in my life. I know they will love the shirt chosen just for them
Was double charged on my debit card, triggering a fraud alert, forcing me to get a new debit card... a pain in the butt.
Straightforward process, with initial update on status.
You first told me I could use the coupon code H18 at check out and have free shipping with 5 or more items I would get even a bigger discount. At checkout I used the code and you charged me for shipping which I thought that was different from what I was told. After receiving the shirts they were too small, not at all the size as advertised. The return policy is a joke. The company has a lot to learn about taking care of their customers. Very bad job in the size department, 3XL was more like a large fit. Not good people.
Its been good. Delivery was fast considering shipping delays you guys did great
Found both muted and bold designs to suit my varying moods. Especially liked the "patriotic" shirts.
Thank you for your feedback and sorry for any inconvenience caused, we wish you a pleasant shopping.
We are so sorry. Shipping cost of your order depends on the shipping distance and weight of the packages. We are also very sorry about shipping, but due to the increase in international transportation costs, our transportation costs have also increased.
We now offer free shipping service on orders over $79 (except for pre sale items and final sale items).
So when your order amount is less than $79 you`ll be charged the shipping fee. Hope for your understanding.
We will try our best to provide the way to customers with the most convenient to shop. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Easy done choosing and ordering true, but but the Decrition and the delivered Items are 180° difference. Those goods where dedlkvered to the Trash can
#Pitty for the Transportation costs. Made of lausy Material.
Nothing fit - different Sizes between all Goos. Odered XXL
I did not receive the shirt that I really wonted--- its says out of stock------send me my money back for that shirt --I dont wont to swap for more thin cheap shirts
Difficult to move back through the app as I couldn't see any back arrows. Difficulty with sizing. An Australian sizing chart would be helpful. Measuring guide was confusing as it said to take your body measurements but it illustrated shirt measurements. Which one does the chart display? Fabric does not state percentage of cotton to polyester.
Sorry for any inconvenience caused.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
You sent me a sweater that was supposed to be an extra large (bust was supposed to be 44 inches). What came was a bust measured 38 inches. They would not pay to send it back and told me I would also have to pay a customs charge as well as the return fees. After over a week of me sending pictures to back up my claims I finally had to accept a 25% refund.
Good looking shirts for a great price.
Delivery very good
Some of the sizes smaller than what was stated
Answer: Hawalili clearly hired rejects from the DMV... no help, no answers, no concern. They don't know and don't care. Actual the DMV looks like a model of efficiency compared to Hawalili.
Answer: Thanks for your inquiry. The default currency displayed on our website is USD. You can switch it to another currency by clicking the $ in the upper right corner. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Answer: BAD COMPANY! I think they are a scam as well. Got small instead of large shirts, that were labeled Large. Tried to return them and never got a return label from them. The scam is they offer 15,20, and then finally 25% cash back if you keep them because you are faced with international shipping fees, possible custom charges and many weeks without knowing if you will get your money back. First file a dispute with your credit card company and then the BBB. Help the next poor bait and switch victim.
Answer: Sorry for the inconvenience. But we cannot find your order with this email address, could you please send us more information ( name or phone number used on the order)? You can send these to service@hawalili.com, then we can check it for you.
Answer: Dear Customer, Could you tell us your order number for checking? If you have any questions for your order, please contact service@hawalili.com or online chat for checking.
Answer: I'm 6'3" and 265.3XL fits with room to spare. I wash all my clothes before wearing and these held up well with warm water and tumble dry. They do wrinkle easily, but the designs override any complaint there. I haven't tried ironing yet. I'm assuming very,very low heat.
Answer: You MUST follow the sizing guide provided in the item listing; according to their guide, I wear anyhing from a Medium to an 2X Large!
Answer: Hi Ken P. Welcome to Hawalili, Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Therefore, you can expect to receive in 13-25 business days. Regarding the delivery time, you can learn more about our shipping policy here Https :// www.hawalili. Com/information/Shipping%20%26%20Delivery We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online. Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi mahadhevan p. Welcome to hawalili, For more information, please check: Https :// www.hawalili. Com/information/Return%20Policy If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Sorry for any inconvenience caused.
As we check, you have got free shipping in this order. Did you overlook the shipping discount?、
If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!