The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
This summary is generated by AI, based on text from customer reviews
Fantastic customer service and quality products at a great price! We have been extremely satisfied with the products that have arrived and will be ordering from here again for all of our future needs.
Hubby happy with the shirts for his company's Wacky Wednesday shirt 'tradition' - HOWEVER the company should really look into a better shipping/logistics vendor. Once package reached the U.S. it bounced from Monroe, NJ (which is where our shipping address was), to Westwood, IN, BACK to Monroe, NJ, then to another location in NJ and finally shipped to our local post office. It's not bad enough that it takes 3 to 4 weeks to get your order, but the bouncing from one state to another added another 4 days - which is ridiculous! Shirts are decent quality - good design selections - but having 2nd thoughts after this scenario about placing more orders.
Good site for Wacky Wednesday shirts for my hubby's workplace tradition.
White shirt wrinkles beyond belief after being washed. Although it looked great on line it is a disaster
Negative on communication with customer on status of order and extremely long delivery procedures
This last purchase, ran a little larger than my previous purchaseSo much items to choose from. Great selection. This is my second purchase and my first shirt was light and the pattern was aligned.
All good so far. Product arrived as advertised on time.
Everything went fine until it to long to ship the items.
Cool looking shirts, great deals, easy ordering! Ordered multiple shirts for my husband. All were great quality.
The actual shirts are not made of materials that the people I bought them for would wear. So I will be sending them back.
Lots of compliments. Hawiian shirts are my main stay all spring and summer.
I live in Kansas. Hot and humid weather. These shirts keep me cool and cool looking all spring and summer. I have enough shirts to wear one per day for 90 days and the 25 new shirts I bought from Hawalili this season makes a terrific addition to my collection. People say, "I like your shirt". I shoot right back, "Thanks, It's one of my favorites too".
Smitty
Dodge City, Kansas
Always great, great shipping and superior customer service. I have been ordering from here for over a year and have never been disappointed in the quality of the products. I will continue to recommend them to colleagues.
Great products. Great prices. The only drawback is that sometimes your order takes a while to get there. Overall it worth the wait.
Liked how the shirts looked on the website, but when I got them the material was thin and cheap. The coloring was off from what was displayed on the webpage and although the sizing said it ran big, I ordered a size smaller and it was tight fit. Very unhappy with purchase and am in the process of returning order for money back.
Good web site. It was a pretty nice shirt for an ok price. When I had my shirt on, I did get many complements.
Your company is honest and packages come in a neat package
Pretty easy order/checkout procedure. Great assortment of selections.
Hawalili has Good Prices and the quality is great. I've had people comment about how nice the fit and finish of the shirts are.
Site easy to navigate.
Easy to order.
Updated when packages were shipped.
Answer: Hawalili clearly hired rejects from the DMV... no help, no answers, no concern. They don't know and don't care. Actual the DMV looks like a model of efficiency compared to Hawalili.
Answer: Thanks for your inquiry. The default currency displayed on our website is USD. You can switch it to another currency by clicking the $ in the upper right corner. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Answer: BAD COMPANY! I think they are a scam as well. Got small instead of large shirts, that were labeled Large. Tried to return them and never got a return label from them. The scam is they offer 15,20, and then finally 25% cash back if you keep them because you are faced with international shipping fees, possible custom charges and many weeks without knowing if you will get your money back. First file a dispute with your credit card company and then the BBB. Help the next poor bait and switch victim.
Answer: Sorry for the inconvenience. But we cannot find your order with this email address, could you please send us more information ( name or phone number used on the order)? You can send these to service@hawalili.com, then we can check it for you.
Answer: Dear Customer, Could you tell us your order number for checking? If you have any questions for your order, please contact service@hawalili.com or online chat for checking.
Answer: I'm 6'3" and 265.3XL fits with room to spare. I wash all my clothes before wearing and these held up well with warm water and tumble dry. They do wrinkle easily, but the designs override any complaint there. I haven't tried ironing yet. I'm assuming very,very low heat.
Answer: You MUST follow the sizing guide provided in the item listing; according to their guide, I wear anyhing from a Medium to an 2X Large!
Answer: Hi Ken P. Welcome to Hawalili, Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Therefore, you can expect to receive in 13-25 business days. Regarding the delivery time, you can learn more about our shipping policy here Https :// www.hawalili. Com/information/Shipping%20%26%20Delivery We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online. Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi mahadhevan p. Welcome to hawalili, For more information, please check: Https :// www.hawalili. Com/information/Return%20Policy If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.