Harry & David

We ordered a Fine Meat subscription for my dad in December that never arrived. I called in January and was told it was an oversight and would be shipped immediately. I've now been charged $129.97 twice with zero delivery to my dad and a February date for the next payment. Customer service was terrible, refused to reimburse me while admitting that no merchandise had ever been received. My bank is now disputing the charges. I really expected more from Harry & David.

Damaged wooden box, fruit bruised and black. It's very hard to get the centerpiece out of this box without pulling it apart. I saw fruit this bruised and small and black on it in the pproduce at our local food city. I did not buy it!This was a gift for my mother-in-law. I prefer to talk to you than my mother-in-law. I don't want her to feel bad. We have received and given your gifts for over 30 years this is the first time it went wrong. We assume you will make this right.

I ordered 9 separate gift boxes sent to 9 different addresses. It was 12/22 and i was offered $7 shipping and delivery on 12/23.
In the middle of the order, the promo quite working (Expired no notice) I was then promised delivery between December 28 and January 2 and the new shipping rate was $21.
Of the 9 boxes, 3 were delivered on 12/29... the rest? Delivered January 5th. Embarrassing and the chat reps were rude..

I get a least one gift a year from unimaginative family/friends. Not much effort to do and looks and tastes like no one cares. The fruit is always bruised and rotten. I just got pears and thought I could salvage some for a pear tart, nope, bad all the way through. I contacted Harry & David and guess what? They will replace the order with more rotten pears. They can send and resend because it's overpriced and don't lose any money by replacing.

My dad died in December & a couple of friends ordered me a basket in December 3 weeks ago. I just received the box on Sunday January 7. Upon opening the box the fruit was spoiled and leaky. Unacceptable! I called and tried to rectify the situation myself to avoid the sender from being embarrassed for the epic fail of Harry & David while doing a nice gesture. Unfortunately, they already knew the outcome and were given a full refund. I ended up trashing the entire box due to its spoiled oozing fruit and appearance of looking as if it went through war. Do Better Harry & David! You guys use to be so awesome. ~O. Damón

Tracking # 5576 8417 4783

Not typically one to write a review, but moldy oranges warrant an exception. The quality from Harry and David's is despicable!

Do not make an order with this business. I placed an order a week in advance to make sure I get what I wanted on time. I was told by multiple people that I will get my order on time. The date comes and I have no information about my order, no tracking order nothing. I call again stating my issues then the owner states it was put on hold for another 2 weeks. Stay away from business better off going with someone else.

I placed an order for a gift basket for Christmass. I contacted their customer service to make sure the basket arrives before a specific date for an additional charge. I contact them again to double check and the customer service is extremely rude with broken English and ends the chat. Abysmal customer service. They say we cannot honor our promised delivery date and you cannot return the item either. Totally unacceptable!

I made one purchase (product was fine), but now I receive about 3 emails every day. I have tried to Unsubscribe 8 times online -- trying to change to monthly, to Unsubscribe completely, and finally in desperation I changed my email address to a dead person -- NOTHING WORKS. Their useless Unsubscribe page is a complete LIE. Next called Customer Service, and was assured I would be taken off the mailing list. Nope! Another lie. Called again a week later, and was assured again (by Janelle). I asked when it would be effective, and was told "Immediately." Days later I'm still getting emails. More lies.
As others have noted, their ineffective Customer Service is "LIP SERVICE" only. I don't think it incompetence... it is crystal clear their inaction and disinformation is deliberate, unethical and business-stupid, basically, "We're gonna do what we want, to sell more, and we don't give a damn what you say or want, or how you're inconvenienced." A shame, as I would have liked to order again, but "character" in business is all-important, and this company shows none.

Extremely disappointed with delivery service and order confirmation misinformation. When I placed the order for the Christmas Brunch gift set, it stated delivery would be by January 8,2024. I spoke with customer service last night who informed me delivery is delayed until February 7th. The option offered by the customer service representative was to cancel my order. This is unacceptable because it was a thank you gift for a family member who provided tremendous help and support for our daughter's sudden passing in Florida. We live in Connecticut.

Products are ok, but about half of my transactions with this company had unusually random problems crop up (all on their end), which then require human contact via phone or chat. I realize that I'm half of the language barrier, but it's happened so many times now I've seen a solid pattern of polite apologies alternated with intentionally not understanding or responding to whatever the issue may be. They'll keep you going as long as possible, even for hours, until you give up in frustration. It makes zero sense for a legit business to run this way, it almost feels like there's something else going on.

Worst experience I've ever had with a mail order! The person that took my order could barely speak. English took me 40 minutes to place an order. When the people got their order, there was no acknowledgment of who sent the order to them! I called and complained And they wanted me to accept 50% off on any future order. I explained I was not interested. I will never use them again. They don't care.

I ordered cookies, mandarins, pears and cheese, and honey-bells. Shipping was split up, I was charged for each shipment, delivery dates did not reflect same date when purchased. Called the call center (is overseas), they were rude, made excuses and gave no reason for delay and no helpful assistance - one agent actually told my 'fruit was out of season!' When I made the order I made sure to check that it was available for shipment as it states that underneath the product! I escalate to corporate and again excuses, excuses, excuses. I had issues a few years back and thought I would give Harry & David another try - no improvement in customer service, customer satisfaction or on time deliveries. Big mistake - definitely find another supplier that cares about the quality of service and is appreciative of your business - it is definitely not Harry and David!

I wanted to send a just because gift basket but was side tracked because, ONLY at the end of the order did it indicate shipment was 2 weeks away. It was a huge ordeal to cancel and then to be transfered to a separte organization for the "passport shipping" department to be refunded on that.
Its an american company with customer service girls in the philippines who do not want to make waves for their employer and have you agree to terms you dont want like delievery dates two weeks out..

Ordered a V Day large item for senior person. It never made it. Harry and David stated 4-7 business days to arrive - it never did. Very disappointing and my last order ever. It's still on a truck who knows where. It's past 8:30 pm on V-Day - no package. My order number is *******772

I ordered a basket for $150.00
I got a message saying that they were out of stock on some of the items so they substituted. I asked my relative to talk a picture of what was delivered and it was not what I ordered. Don't order from this company. 1 800 flowers owns them and they are the worst flower company. Just call a local florist near to where you want flowers delivered to and they will do that.

Used to be pricey but great. Now really pricey & no better or worse than fruit from grocery. Not worth it.

Received a fruit arrangement 2 days before Christmas. Rotten grapefruits & oranges. Pear with black fuz. Fruit & candies not packaged as shown on website. Company did not want to refund money. Offered back 20% of $99 back to purchaser! What has happened to Harry & David?

My son believed, based on their website pics, that he was sending me a beautiful gift basket
What I received was a box of products and pears bruised and soft, below grocery store standards.

I ordered a gift for Valentines Day, site stated to order by 2/9 for 2/14 delivery, ordered on 2/9. NEVER delivered. Called customer service no help at all.

Received a mixed box as a gift but after reviewing ingredients I will not be eating the majority of it.
If you want to send someone a gift full of harmful chemical ingredients this is the place to get it.
BHA and BHT are the main preserving agents (known cancer causing ingredients banned in many other countries) Not what I'd consider a carefully selected food item to contain. If Harry and David want to brag about their products moving forward they need to do better!

I ordered two boxes of truffles over two weeks ago. This morning they called to say they needed a different card, although the first card was fine. Then they didn't add in the discount and were more interested in selling me more items than fixing the problem. I have enjoyed this item for years but will not order again. Outsourcing customer support has not worked well for them in this case. Too bad.I live in Oregon and was buying from an Oregon business. An additional update: because it wasn't miserable enough, after I spoke to them and they had my credit card go through, they contacted me two days later to say my order needed a credit card! I even forwarded them my processed invoice and made sure the amount did post on my card. Which it did. I refused to give them a credit card and they emailed that then they had to cancel my order. I did contact my credit card company and got a refund. Never never never deal with this company.

Called Harry & David contact number… I was looking for how to use celebrations passport. Rep offered to place my 5 item order. Agent did not know what she was doing. Took 12 min to finally put first item in order. Kept asking for passport number to no avail. Finally hung up because it was taking forever to just begin the order. Long time customer & very disappointed.