We ordered a Fine Meat subscription for my dad in December that never arrived. I called in January and was told it was an oversight and would be shipped immediately. I've now been charged $129.97 twice with zero delivery to my dad and a February date for the next payment. Customer service was terrible, refused to reimburse me while admitting that no merchandise had ever been received. My bank is now disputing the charges. I really expected more from Harry & David.